Title: L7 WEST LAKE HANOI By LOTTE HOTELS Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # L7 WEST LAKE HANOI By LOTTE HOTELS A peaceful retreat awaits travelers at this West Lake sanctuary, where attentive staff and shopping convenience complement stunning lakeside views ## Photo gallery for L7 WEST LAKE HANOI By LOTTE HOTELS ![House, 1 King Bed (Upper) | Living area | 65-inch Smart TV with cable channels, TV - L7 WEST LAKE HANOI By LOTTE HOTELS (Hanoi)](https://images.trvl-media.com/lodging/93000000/92190000/92187100/92187008/f8c878cf.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby - L7 WEST LAKE HANOI By LOTTE HOTELS (Hanoi)](https://images.trvl-media.com/lodging/93000000/92190000/92187100/92187008/ab8fbaea.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lake - L7 WEST LAKE HANOI By LOTTE HOTELS (Hanoi)](https://images.trvl-media.com/lodging/93000000/92190000/92187100/92187008/c968477a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool - L7 WEST LAKE HANOI By LOTTE HOTELS (Hanoi)](https://images.trvl-media.com/lodging/93000000/92190000/92187100/92187008/f38cce97.jpg?impolicy=resizecrop&rw=297&ra=fit) ![House, 2 Double Beds (Upper, Double) | Living area | 65-inch Smart TV with cable channels, TV - L7 WEST LAKE HANOI By LOTTE HOTELS (Hanoi)](https://images.trvl-media.com/lodging/93000000/92190000/92187100/92187008/d80eeb9f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Travelers find a tranquil escape at L7 WEST LAKE HANOI BY LOTTE, perfectly positioned along West Lake's shores. The property features two restaurants serving dim sum specialties, a refreshing poolside bar for afternoon drinks, and a spa for post-exploration relaxation. ## Reviews 9.4 Exceptional ## Popular amenities - Spa - Parking included - Free Wi-Fi - Restaurant - Air-conditioning £81 includes taxes & fees 13 Feb - 14 Feb ## Room options ### Check availability for these dates Tonight [Jan 29 - Jan 30](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=92187008&PinnedHotelID=92187008&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=92187008&PinnedHotelID=92187008&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 30 - Jan 31](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=92187008&PinnedHotelID=92187008&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=92187008&PinnedHotelID=92187008&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 30 - Feb 1](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=92187008&PinnedHotelID=92187008&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=92187008&PinnedHotelID=92187008&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb 6 - Feb 8](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=92187008&PinnedHotelID=92187008&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=92187008&PinnedHotelID=92187008&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 13 of 13 rooms ### View all photos for Studio Suite (DOUBLE) ![Minibar, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/93000000/92190000/92187100/92187008/96281807.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio Suite (DOUBLE) ### Highlights Air conditioning Smart TV Bidet Bathrobes Hairdryer Minibar Free bottled water Cable channels - Sleeps 3 - 1 King Bed ### View all photos for Studio Suite, 2 Single Beds ![Studio Suite, 2 Single Beds | Minibar, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/93000000/92190000/92187100/92187008/fc19958e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio Suite, 2 Single Beds ### Highlights Air conditioning Smart TV Bidet Bathrobes Hairdryer Minibar Free bottled water Cable channels - Sleeps 3 - 2 Single Beds ### View all photos for Superior Room (CONVERTIBLE) ![Minibar, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/93000000/92190000/92187100/92187008/9b3dc94d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room (CONVERTIBLE) ### Highlights Air conditioning Smart TV Separate bedroom Bidet Bathrobes Hairdryer Minibar Free bottled water - 1 bedroom - Sleeps 3 - 2 Single Beds ### View all photos for Superior Room, Lake View (CONVERTIBLE) ![Lake view](https://images.trvl-media.com/lodging/93000000/92190000/92187100/92187008/e60ea1d6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, Lake View (CONVERTIBLE) 10.0 Exceptional 1 review ### Highlights Air conditioning Smart TV Separate bedroom Bidet Bathrobes Hairdryer Minibar Free bottled water - 1 bedroom - Sleeps 3 - 2 Single Beds ### View all photos for Superior Double Room ![Minibar, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/93000000/92190000/92187100/92187008/509a6bb8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room 10.0 Exceptional 2 reviews ### Highlights Air conditioning Smart TV Bidet Bathrobes Hairdryer Minibar Free bottled water Cable channels - Sleeps 3 - 1 Double Bed ### View all photos for Superior Double Room (Club Floor) ![Minibar, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/93000000/92190000/92187100/92187008/509a6bb8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room (Club Floor) 10.0 Exceptional 1 review ### Highlights Air conditioning Smart TV Bidet Bathrobes Hairdryer Minibar Free bottled water Cable channels - Sleeps 3 - 1 Double Bed ### View all photos for Superior Double Room, Lake View (Club Floor) ![Lake view](https://images.trvl-media.com/lodging/93000000/92190000/92187100/92187008/9dc78855.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room, Lake View (Club Floor) 10.0 Exceptional 1 review ### Highlights Air conditioning Smart TV Bidet Bathrobes Hairdryer Minibar Free bottled water Cable channels - Sleeps 3 - 1 Double Bed ### View all photos for Superior Double Room, Lake View ![Lake view](https://images.trvl-media.com/lodging/93000000/92190000/92187100/92187008/9dc78855.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room, Lake View 10.0 Exceptional 2 reviews ### Highlights Air conditioning Smart TV Bidet Bathrobes Hairdryer Minibar Free bottled water Cable channels - Sleeps 3 - 1 Double Bed ### View all photos for Superior Twin Room ![Minibar, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/93000000/92190000/92187100/92187008/509a6bb8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room 8.0 Very good 1 review ### Highlights Air conditioning Smart TV Bidet Bathrobes Hairdryer Minibar Free bottled water Cable channels - Sleeps 3 - 2 Single Beds ### View all photos for Superior Twin Room, Lake View ![Lake view](https://images.trvl-media.com/lodging/93000000/92190000/92187100/92187008/e60ea1d6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room, Lake View ### Highlights Air conditioning Smart TV Bidet Bathrobes Hairdryer Minibar Free bottled water Cable channels - Sleeps 3 - 2 Single Beds ### View all photos for Superior Room (Family) ![City view](https://images.trvl-media.com/lodging/93000000/92190000/92187100/92187008/1ae44116.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room (Family) 10.0 Exceptional 2 reviews ### Highlights Air conditioning Smart TV Separate bedroom Bidet Bathrobes Hairdryer Minibar Free bottled water - 1 bedroom - Sleeps 4 - 1 Double Bed and 1 Single Bed ### View all photos for Superior Room, 1 Double Bed (Handicap) ![Minibar, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/93000000/92190000/92187100/92187008/ca8d11b8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 Double Bed (Handicap) ### Highlights Air conditioning Smart TV Bidet Bathrobes Hairdryer Minibar Free bottled water Cable channels - Sleeps 3 - 1 Double Bed ### View all photos for House, 1 King Bed (Upper) ![Minibar, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/93000000/92190000/92187100/92187008/81c774eb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### House, 1 King Bed (Upper) ### Highlights Air conditioning Smart TV Bidet Bathrobes Hairdryer Minibar Free bottled water Cable channels - Sleeps 3 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-L7-West-Lake-Hanoi.h92187008.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-L7-West-Lake-Hanoi.h92187008.Hotel-Information) ## About the area Located in Tay Ho neighbourhood, L7 WEST LAKE HANOI By LOTTE HOTELS is connected to a shopping centre. Tran Quoc Pagoda and Ho Chi Minh Mausoleum are notable landmarks, and the area's natural beauty can be seen at West Lake and Hoan Kiem Lake. Looking to enjoy an event or a match while in town? See what's going on at My Dinh National Stadium. [Visit our Hanoi travel guide](https://www.expedia.co.uk/Hanoi.dx1428) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.07699%2C105.81364&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=dnAq4rG0dOMyPhKDsH9My4pH5cA=) 683 Alley, Lac Long Quan Street, Tay Ho Ward, Hanoi, 100000 ### What's nearby - ![Beautiful pagoda in Hanoi... possible to walk but recommend to have a motorbike take you as it’s just outside of the main city area and easy to rent or hail someone to take you. Worth the views!](https://images.trvl-media.com/place/3000664655/acb7abd2-59b5-4d09-9a2c-ae42b8c1dcd4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) West Lake 7 min walk \- 0.4 miles - ![Ho Tay Water Park Ferris Wheel in Hanoi, Vietnam](https://images.trvl-media.com/place/553248635926568533/beec3195-b2a8-4198-9c90-6cbfa849f122.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Ho Tay Water Park 7 min walk \- 0.4 miles - Lotte Mall Tay Ho 1 min walk \- 0.0 miles - Trinh Cong Son Walking Street 3 min walk \- 0.2 miles - Rising Sun Park 5 min walk \- 0.3 miles ### Getting around - Ga Co Loa Station 14 min drive - Hanoi Long Bien Station 19 min drive - Hanoi (HAN-Noi Bai Intl.) 23 min drive ### Restaurants - Highlands Coffee Veam 5 min walk - Pizza 4Ps 3 min walk - Sen Tây Hồ 7 min walk - Layered 6 min walk - Marukame Udon 5 min walk ## About this property ### L7 WEST LAKE HANOI By LOTTE HOTELS Luxury hotel near West Lake Located close to Lotte Mall Tay Ho and Tran Quoc Pagoda, L7 WEST LAKE HANOI By LOTTE HOTELS provides a golf course, a poolside bar and a shopping centre on-site. Treat yourself to spa services, such as a massage, a body treatment or a facial. Enjoy dim sum and more at the two on-site restaurants. Free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with a coffee shop/cafe and a garden. Additional perks include: - An outdoor pool - Free self-parking - Buffet breakfast (surcharge), wedding services and tour/ticket information - 4 meeting rooms, multilingual staff and luggage storage - Guest reviews say great things about the helpful staff and proximity to shopping Room features All 264 rooms have comforts such as air conditioning and bathrobes, as well as perks such as free WiFi and safes. Other amenities include: - Bidets, baths or showers and free toiletries - 65-inch Smart TVs with cable channels - Wardrobes/cupboards, daily housekeeping and desks ## Similar properties ![Reception](https://images.trvl-media.com/lodging/9000000/8830000/8829300/8829295/5758b3f1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Lotte Hotel Hanoi Ba Dinh - Pool - Hot tub - Spa - Parking included 9.4 Exceptional 1,005 reviews £103 includes taxes & fees 14 Feb - 15 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-14&endDate=2026-02-15&selected=8829295&PinnedHotelID=8829295&HadPinnedHotel=true®ionId=-1&adults=2) ![View from room](https://images.trvl-media.com/lodging/5000000/4780000/4772300/4772269/0a206c06.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### InterContinental Hanoi Landmark72 by IHG Nam Từ Liêm - Pool - Spa - Kids’ pool - Parking included 9.6 Exceptional 669 reviews £85 includes taxes & fees 8 Feb - 9 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=4772269&PinnedHotelID=4772269&HadPinnedHotel=true®ionId=-1&adults=2) ![Property amenity](https://images.trvl-media.com/lodging/2000000/1850000/1848900/1848828/e3d54629.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### InterContinental Hanoi Westlake by IHG Tay Ho - 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Pool - Kitchen - Washing machine - Dryer 9.6 Exceptional 145 reviews £70 includes taxes & fees 3 Feb - 4 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-03&endDate=2026-02-04&selected=71949389&PinnedHotelID=71949389&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=92187008&PinnedHotelID=92187008&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=92187008,8829295,4772269,1848828,1916228) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices) - Available in some public areas: Free WiFi ### Parking and transport - Free secured, covered self parking on site - Limited on-site self parking ### Food and drink - Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: VND 567,000 for adults and VND 283,500 for children - 2 restaurants - A bar/lounge - A coffee shop/cafe - A poolside bar - Couples/private dining ### Restaurants on site - Hedonist - Layered - Lush Salon - Tim Ho Wan ### Things to do - 9-hole golf course - Golf clubs/equipment - Gym - Outdoor pool - Playground - Shopping centre - TV in common areas ### Family friendly - Outdoor pool - Playground ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Wedding services ### Business services - 4 meeting rooms - Business centre - Conference centre - Coworking space ### Outdoors - Garden - Outdoor entertainment area ### Spa - Facials - Massage ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift (50 centimetre wide door) - Wheelchair accessible (may have limitations) ### More - Designated smoking areas (fines apply) ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bathtub or shower - Bidet - Dressing gowns - Free toiletries - Hair dryer - Shampoo - Slippers - Soap - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - 65-inch smart TV with cable channels ### Food and drink - Free bottled water - Limited room service - Minibar ### More - Air conditioning - Desk - Iron/ironing board - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools This property’s pool will not be available on the first Monday of every month. ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately VND 567000 for adults and from VND 283500 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash This property reserves the right to pre-authorise the guest's credit card prior to arrival. Cashless transactions are available This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property ### Property is also known as L7 West Lake Hanoi L7 West Hanoi By Lotte Hanoi L7 WEST LAKE HANOI BY LOTTE Hotel L7 WEST LAKE HANOI BY LOTTE Hanoi L7 WEST LAKE HANOI BY LOTTE Hotel Hanoi ## Frequently asked questions ### Does L7 WEST LAKE HANOI By LOTTE HOTELS have a pool? ### How much does it cost to stay at L7 WEST LAKE HANOI By LOTTE HOTELS? ### Is L7 WEST LAKE HANOI By LOTTE HOTELS pet-friendly? ### How much is parking at L7 WEST LAKE HANOI By LOTTE HOTELS? ### What time is check-in at L7 WEST LAKE HANOI By LOTTE HOTELS? ### What time is check-out at L7 WEST LAKE HANOI By LOTTE HOTELS? ### Where is L7 WEST LAKE HANOI By LOTTE HOTELS located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## L7 WEST LAKE HANOI By LOTTE HOTELS Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.8 Cleanliness ### 9.2 Amenities ### 9.6 Staff & service ### 9.6 Property conditions & facilities 10 - Excellent 297 8 - Good 42 6 - Okay 17 4 - Poor 5 2 - Terrible 7 ## Reviews ### 10/10 Excellent #### Leng 29 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities The hotel staff very friendly. ##### Leng Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### cesar 24 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Friendly staff, great breakfast ##### cesar Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Reza 5 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities TRUE 5 STAR ROOM AND SERVICE. PERIOD. Can't get much better than this ##### Reza Stayed 5 nights in Dec 2025 ### 8/10 Good #### Sandy 30 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Conveniently located inside Lotte Mall ##### Sandy Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Barbara 30 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities We really had an exceptional experience of this magnificent beautiful clean hotel located adjoining the largest mall wonderful amenities beautiful gym gorgeous pool overlooking the whole city comfortable room great products, bedding lighting, and service thank you Isa. We would love to see you again soon. ![](https://a.travel-assets.com/ugc/hotel-reviews/1f08bcd6-ac05-4f12-a2b3-ca286628a55e-1767086394662.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8860ff69-b577-4b5e-b261-327f1b27c71d-1767086405776.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b8ab86f4-467d-44f0-baf5-547f91d5621b-1767086420256.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/243eaebd-6f33-4317-a617-9190837c65e7-1767086428491.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Barbara Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Sai Kiu 26 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice services! Good accommodation with west lake view! ##### Sai Kiu Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Wong 15 Dec 2025 Liked: Cleanliness, staff & service, property conditions & facilities Connected to Big Lotto mall, good shopping and dining area. Can stay whole weekend here. Prefect arrangement for my husband’s birthday from L7 staff. Thanks so much for all of them. Finally, nice message at 3/F L7 hotel. ##### Wong Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Helenpeihwa 9 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is connected to the mall and its supermarket. Very easily accessible for food and any last-minute souvenirs. ![](https://a.travel-assets.com/ugc/hotel-reviews/bae1fa79-305f-4634-9bac-a552644c023b-1757419562284.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6c3eaabf-f0d7-46e5-adba-bbf1c0973747-1757419562155.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/745aa319-492f-42d6-8b10-9d274891acda-1757419562242.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/bc2b41ab-f66d-4be9-afb7-8a5295c66bc5-1757419562374.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Helenpeihwa Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Jose 27 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place and staff ##### Jose Stayed 2 nights in May 2025 ### 10/10 Excellent #### Thomas 12 Apr 2025 Liked: Cleanliness, amenities Exceptional stay. Great hotel and attentive staff. ##### Thomas Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Joo Hyun 26 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Beautiful place and great service! Good for family as well! ##### Joo Hyun Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Erika 3 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful breakfast buffet, quick & efficient housekeeping, conveniently connected to a large mall with grocery, movie theater & restirsnts. ##### Erika Stayed 6 nights in May 2025 ### 10/10 Excellent #### Verified traveller 6 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent hotel Excellent hotel connected to the Lotte mall. Hotel was very nice and breakfast was outstanding. We enjoyed staying at this wonderful hotel. ##### Verified traveller Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### Rowena 7 Mar 2025 Liked: Cleanliness, amenities, property conditions & facilities Very nice amenities on-site (spa, gym, sauna, pool). Great dining options. Breakfast was phenomenal! ##### Rowena Stayed 9 nights in Feb 2025 ### 10/10 Excellent #### Ethan 25 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Situation: We stayed at L7 West Lake Hanoi and interacted frequently with staff for planning, dining, and daily needs. Behavior: Service was consistently excellent—clear communication, fast follow-through, and genuine attentiveness from every team member. Special recognition to Mr. Erik, Ms. Lunary, Dennis, and Leo for their exceptional support. The Club Lounge, pool, gym, golf area, and dining options (notably Tim Ho Wan) were all high quality. Breakfast buffet had great variety and execution. Impact: The hotel delivered a smooth, relaxing, and premium experience from start to finish. Strongly recommend for travelers who value service excellence. ##### Ethan Stayed 4 nights in Dec 2025 ### 10/10 Excellent #### Ammar 30 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My stay was amazing and the staff was very friendly ##### Ammar Stayed 3 nights in Nov 2024 ### 10/10 Excellent #### Tuan 20 Apr 2025 Liked: Amenities, property conditions & facilities Beautiful and spacious. The staff was amazing. ##### Tuan Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### Hoa 23 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great customer service! The staff was very friendly, attentive, and made sure all my questions were answered. Really good experience overall. ##### Hoa Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Jose 27 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities Amazing staff ##### Jose Stayed 1 night in May 2025 ### 10/10 Excellent #### Keith 25 Feb 2025 Liked: Staff & service, amenities, property conditions & facilities Everything was great. Shopping mall is next to the hotel made it easy to access food and shopping. ##### Keith Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Verified traveller 13 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Convenient Connected to big shopping mall is very convenient. Room is nice and service is very good. ##### Verified traveller Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Sai Hung 14 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very new and clean hotel .. shopping mall is very big.. u can enjoy whole day there ##### Sai Hung Stayed 1 night in Sep 2024 ### 10/10 Excellent #### MANHEE 1 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort It is great to stay at there. Good view, good location considering lotte mall. All of staffs are so kind and helpful. I'll stay at there if i have a chance to go Hanoi. ##### MANHEE Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Stephany 6 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel - attached to the Lotte Mall. Staff was super attentive and helpful. The pool views of Hanoi was great. Location is a little far from other things to do. ##### Stephany Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Viet Ha 26 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very convenient, big hotel, friendly staff, can enter the mall directly. Just not very convenient if you want to explore the old town and the food scene. Would definitely come back. ##### Viet Ha Stayed 4 nights in Mar 2025 ## Expedia's Latest Trends ### Hotels > [GM Premium Hotel ](https://www.expedia.co.uk/Hanoi-Hotels-GM-Premium-Hotel.h76325388.Hotel-Information) > > [May De Ville Lakeside Hotel](https://www.expedia.co.uk/Hanoi-Hotels-May-De-Ville-Old-Quarter.h4093050.Hotel-Information) > > [Hanoi L'heritage Diamond Hotel & Spa](https://www.expedia.co.uk/Hanoi-Hotels-Hanoi-Lheritage-Diamond-Hotel-Spa.h29966484.Hotel-Information) > > [Eliana Signature Hanoi Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Hanoi-Emerald-Waters-Hotel-Trendy.h3724990.Hotel-Information) > > [La Dolce Vita](https://www.expedia.co.uk/Hanoi-Hotels-La-Dolce-Vita.h3629239.Hotel-Information) > > [Le Chanvre Hanoi Hotel & Spa](https://www.expedia.co.uk/Hanoi-Hotels-Le-Chanvre-Hanoi-Hotel-Spa.h96528893.Hotel-Information) > > [Stellar of the Seas](https://www.expedia.co.uk/Hanoi-Hotels-Stellar-Of-The-Seas.h30421154.Hotel-Information) > > [The Legend Hanoi Hotel](https://www.expedia.co.uk/Hanoi-Hotels-The-Legend-Hanoi-Hotel.h110877211.Hotel-Information) > > [Titanic Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Titanic-Hotel.h37860458.Hotel-Information) > > [L’HÔTEL du LAC Hanoi ](https://www.expedia.co.uk/Hanoi-Hotels-LHotel-Du-Lac-Hanoi.h82988573.Hotel-Information) > > [Meritel Hanoi](https://www.expedia.co.uk/Hanoi-Hotels-Meritel-Hanoi-Hotel.h83122145.Hotel-Information) > > [Peridot Grand Luxury Boutique Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Peridot-Grand-Hotel-Spa-By-AIRA.h45982222.Hotel-Information) > > [Hanoi Backpackers Hostel & Rooftop bar](https://www.expedia.co.uk/Hanoi-Hotels-Bonsella-Cozy-Hotel.h37268026.Hotel-Information) > > [Somerset Grand Hanoi](https://www.expedia.co.uk/Hanoi-Hotels-Somerset-Grand-Hanoi.h1559027.Hotel-Information) > > [Solare De Monte Hotel & Spa](https://www.expedia.co.uk/Hanoi-Hotels-Bonsella-Prestige-Hotel-And-Spa.h32439460.Hotel-Information) > > [Bonjour D'An Nam Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Atrium-Hanoi-Hotel.h9240730.Hotel-Information) > > [Charm House and Cafe](https://www.expedia.co.uk/Hanoi-Hotels-Charm-House-And-Cafe.h28985598.Hotel-Information) > > [Mersey Central Hanoi Apart'Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Mersey-Central-Hanoi.h66774850.Hotel-Information) > > [La Nueva Boutique Hotel Ha Noi](https://www.expedia.co.uk/Hanoi-Hotels-Hanoi-La-Siesta-Diamond-Hotel.h3798073.Hotel-Information) > > [H Hôtel L'Art Hanoi](https://www.expedia.co.uk/Hanoi-Hotels-H-Hotel-Ha-Noi.h106642170.Hotel-Information) > > [Hanoi Le Chateau Hotel & Spa](https://www.expedia.co.uk/Hanoi-Hotels-Hanoi-Le-Chateau-Hotel.h105599551.Hotel-Information) > > [HALONG BAY 2 DAYS & 1 NIGHT ON LUXURY BOAT](https://www.expedia.co.uk/Hanoi-Hotels-Halong-BAY-2-Days-1-Night-ON-Luxury-Boat.h34648267.Hotel-Information) > > [Aurora Premium - A Lifestyle Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Delicacy-Central-Hotel-Spa.h37623423.Hotel-Information) > > [La Passion Premium Cau Go Hotel](https://www.expedia.co.uk/Hanoi-Hotels-La-Passion-Premium-Cau-Go-Hotel.h94690668.Hotel-Information) > > [MAY DE VILLE Crown Hotel](https://www.expedia.co.uk/Hanoi-Hotels-May-De-Ville-Premier-Hotel-Spa.h83785540.Hotel-Information) > > [Hong Ngoc Cochinchine Boutique Hotel & Spa](https://www.expedia.co.uk/Hanoi-Hotels-Hong-Ngoc-Cochinchine-Boutique-Hotel-Spa.h4629041.Hotel-Information) > > [Hotels in Jerusalem](https://www.expedia.co.uk/Jerusalem-Hotels.d178271.Travel-Guide-Hotels) > > [ Peridot Gallery Classic Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Hanoi-Peridot-Hotel.h11767551.Hotel-Information) ### Flights ---