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Excellent customer service from the moment we arrived... Situated a 5 minute walk from the lake, we felt close enough to the chaos the is Hanoi but far enough away to enjoy some peace. Upon arrival we were greeted with fruit juice and a cold towel. The room itself was large. A huge bed, loads of ...
Very helpful staff member and the manager is doing excellent. Room is slightly smaller than what I expected but it very clean and comfortable. Thank you
There are few things I need to comment are, the water in the bath room are very small/ the flooring in the bath room are very slippery/ the breakfast in the hotel is ok only but the staffs there are very friendly and good.
Great location, staff were really friendly, room was spacious and clean. The only criticism I have is that because it is next to a nightclub, the noise of the club makes it really loud at night. Almost to the point where the room vibrates. Other than that, no complaints
Despite late check-in, the staff member was up and it was able to go smoothly.
It is situated in a good location. Near to eateries and the night markets are just a stone throw away. The only checkbox that I can’t tick off favourably is the size of the room. It’s a tad too small for a deluxe room. There is not enough space to open up 2 luggage bags in the room.
We arrived at 6am from Hanoi train station and had to wait for transfer to our halong bay cruise. They kept our luggage and recommended us the popular pho which is nearby. We headed back after we're done. As we had quite a long while to wait, we were served complimentary juices/tea/coffee. During ...
Best possible location to be in Old Quarter. Staff were fine and easily arranged all things - ride to airport, tours, breakfast, washing. Around the hotel is a wonderful collection of sights and local culture. Hotel and Hanoi the best!
Staff were very friendly and helpful. Room was spacious with good bathroom facilities. Breakfast choices were varied. We have stayed in a few boutique hotels and this would rate as one of the best. Would certainly recommend it.
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