Hanoi Hotel Guide - 3 stars Hotels in Hanoi, Vietnam

The staffs thought of everything and very personal touch. Thoroughly impressed with the service. :))

Very friendly and informative staff (recommend us to some nice place and restaurants), free offers from Hotel staff to upgrade staying room, excellent breakfast, room is very clean, would definitely book the hotel again when come to Hanoi =)

Hanoi gem Boutique Hotel is ideally located a couple of minutes walk from Hoan Kiem Lake in the Old Quarter of Hanoi. From the minute we entered Gem Boutique we felt most welcome and looked after as the team there have a great focus on customer service and take their roles very seriously. I would like especially to thank Jenny who was such a help and offered advice on where to go etc and arranged our package tour to Ha long bay and sapa....The breakfast buffet was one of the most delicious during my trip.

Incredible staff and the decor, and the beds are fantastic and comfortable. Definitely a westerners comfort hotel. Th is very modern and inviting. They also have a great free breakfast and fabulous food at their restaurant.

Friendly staff & good location. Near to St Joseph cathedral & hoan kiem lake. Would have given higher rating if not for the recurring 'room issue'. Had booked family room for 2 nights but first night we stayed in 3pax room due to electric issue in the family room. On second occasion, our 2 twin rooms are not available in the hotel itself. We were led to their sister hotel next door. The rooms in the sister hotel though clean but are more dated. It was the friendly staff attitude that help to overcome these inconvenience.

All the good things first. The staff were extremely helpful and pleasant. The staff at the front reception were always available with information and advice when needed. The doorman was always welcoming when we wandered in and out of the hotel at all hours and in finding our luggage when we lost our luggage slip. The breakfast staff were always smiling and ready to make us all feel comfortable as soon as we sat down. The hotel facilities were a little dissapointing. Firstly the hotel has rooms without windows. The rooms with windows which we paid extra for overlook what appears to be a factory roof. If i had known this i probably wouldn't have bothered with the window. The water temperature in the shower is either scoulding hot or ice cold. The alarm on the door, which of course is a good idea for the sake of security, goes of unpredictably when we are in the room and just as we close the door. The batteries in the safe went of in two of the rooms during our two day stay and it required staff to eventually come in and take items out of the safe. The rooms are small. There is no outside space, no courtyard orcgarden. There is a very small swimming pool on the top floor which is shut by 10.00pm. The room is a little too small small for two people. I would describe it as series of small characterless boxes.

Staff was super kind, the hotel is in a convenient place to walk around the city and live its busy life. Room was a bit old and the closet a bit broken.

We stayed in the old part of the hotel and had many stairs to climb. Bathroom a bit tired. But we had two rooms and the other bathroom was great. Beds hard for our taste. But extremely helpful staff and great breakfast and the best ever pho place, one type of soup only, excellent, right next door.

I like the accommodation of the hotel. The manager and staffs are friendly and very helpful. They will provide you a map of the city and some tips regarding your stay and suggests some places to visit.The room is spacious and clean with amenities like refrigerator, blower, hot and cold shower room. Quiet location.

The staff were super friendly and were able to recommend us activities, the best egg coffee, and restaurants. After a lay over that caused us to miss our first night, and they were unable to refund us as we booked and prepaid through Expedia, they upgraded us to a suite. The location is great right in the middle of the main streets in the old quarter would highly recommend