Yelapa Holidays from £736

Don’t go!!! 5 different rooms and all horrible. Last one destroyed my property. Every floor leaking and getting to lobby or elevator was a disaster. You will never eat at the restaurants so enjoy the buffet. Rooms were disgusting all 5. One had broken window, broken door, broken phone, and no safe. Enjoy getting everything stolen. Wife complained and they dismissed her. I didn’t punch the manager when he ordered me to my room like I was his teenage daughter. I am upset at every aspect of this stay. Was even cut off for complaining about my rooms downgrade and/or not having electricity. not being drunk or rude. 5th stay in an all inclusive and I was embarrassed to spend my anniversary there. All the locals knew it was horrible, was treated like a gringo and I was born there. Lipstick on a pig!

This was our second stay at Garza Blanca, and once again, we had a wonderful experience! Communication before arrival was excellent. I’d expressed concerns about potential construction noise, and the team was incredibly responsive, even offering a complimentary upgrade that ultimately wasn’t needed. Our only real frustration was check-in. We were sent from the main lobby to Sanctuary, only to be sent back again, adding about an hour of waiting after a long travel day. Fortunately this was the most frustrating part of our stay. The staff are what truly make Garza Blanca special! Mario at Blanca Blue was wonderful, Roberto was a pleasure as always, and the entire team was consistently warm and helpful. The food and drinks were fantastic, especially the fresh, delicious beachside offerings. We visited Hiroshi twice, and our first dinner was incredible thanks in part to our excellent waiter, Jaime! Our second visit was slower, but still enjoyable. We loved the beach and beachfront pool, especially the policy against reserving unattended chairs. Our son enjoyed the kids’ club, and we all loved the skull-painting workshop. Daily housekeeping was excellent, and staff kindly accommodated my request for an ergonomic pillow. Occasional afternoon towel shortages were minor inconveniences. What keeps us returning is knowing that when something goes wrong, the staff genuinely care and work quickly to make it right. We love Garza Blanca and will happily return again!

Beautiful stay

The room was always clean and well as the pool bathrooms. The food was okay. The ran out of home ingredients for the pizza ordered. We found out after the pizza was served and we question about the missing ingredients. Most of the staff was friendly. The front desk need some customers service skills. The ladies that supposed to tell about the hotel only offer drinks to certain people. Eventhough there's a line of customers waiting to be check in.