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"Beautiful Holiday Inn at Southend-on-Sea. IHG offering excellent service as usual."

"Room had no heating, it was broken. Small oil filled radiator inadequate to heat the room. Asked for another duvet, never arrived. Slept in a jumper! Shocking, wouldn’t stay again! "

"Staff were professional and always willing to assist with needs. Front desk staff are very friendly, and making feel welcome. "

"The room was clean and the air conditioning worked perfectly, which made for a comfortable stay. However, my check‑in was delayed because Hotels.com sent the hotel incorrect details for my booking — specifically, the wrong first name. As a result, the staff had to spend time verifying that the reservation was actually mine. Everything else on the booking was accurate except for the first name. I’m not sure how this happened, especially since I’ve used Hotels.com to book this same hotel several times without any issues. It would be helpful if this could be looked into to prevent similar delays in the future."

"All things are good cleanliness , staff but one issue with air conditioner its not working"

"Very clean and brightly lit,concierge was very helpful a friendly.Amazing location in terms of food,shops and transport.Very good value for money."

"I always try to stay here when in the area. It's clean, nice rooms, good wifi, pleasant staff, great parking, and the breakfast is lovely (which is the main part when working away). Already booked my next room for when I'm in the area again next month."

"Very clean environment, beyond my expectation"

"In my room the air con did not work, and the window was on to the main road so it was quite loud. The bed was actually really comfortable, but the shower was not great. The location next to the airport was very convenient. So quite a mixed review."