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Mercure Dartford Brands Hatch Hotel & Spa

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In-room safe, desk, soundproofing, iron/ironing board
In-room safe, desk, soundproofing, iron/ironing board
In-room safe, desk, soundproofing, iron/ironing board
In-room safe, desk, soundproofing, iron/ironing board

Overview of Mercure Dartford Brands Hatch Hotel & Spa

UNESCO Sustainable Property

Mercure Dartford Brands Hatch Hotel & Spa

4 out of 5

3.9/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Spa
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

  • Popular LocationBrands Hatch Circuit3 min walk
  • Popular LocationEagle Heights Wildlife Park8 min drive
  • Popular LocationLullingstone Roman Villa8 min drive
  • AirportLondon (LGW-Gatwick)37 min drive

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About this area

Sevenoaks

Located in Sevenoaks, Mercure Dartford Brands Hatch Hotel & Spa is in a rural area. Orchard Theatre and Danson House are cultural highlights, and travellers looking to shop may want to visit Bluewater Shopping Centre and Lakeside Shopping Centre. Looking to enjoy an event or a game while in town? See what's happening at Brands Hatch Circuit or Crayford Greyhound Track.
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Map
Popular Location

What's nearby

  • Brands Hatch Circuit - 3 min walk
  • Eagle Heights Wildlife Park - 8 min drive
  • Lullingstone Roman Villa - 8 min drive
  • Bluewater Shopping Centre - 18 min drive
  • Darent Valley Hospital - 18 min drive

Getting around

  • Dartford Eynsford Station - 5 min drive
  • Gatwick Airport (LGW) - 37 min drive

Restaurants

  • Rajdani - 17 min walk
  • Lion Hotel - 3 min drive
  • Twig and Spoon - 4 min drive
  • The Plough - 5 min drive
  • Fighting Cocks - 5 min drive

About this property

Mercure Dartford Brands Hatch Hotel & Spa

4-star spa hotel, walk to Brands Hatch Circuit
A full-service spa, a restaurant and an indoor pool are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 3 bars/lounges, a health club and a coffee shop/café. All 121 soundproofed rooms feature free WiFi and 24-hour room service. TVs, coffee makers and hairdryers are among the other amenities available to guests.
Mercure Dartford Brands Hatch Hotel & Spa offers 121 forms of accommodation with a safe and coffee/tea makers. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

Children aged under 15 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision.

Spa Naturel Fitness has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 10.00 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Continental breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: GBP 10.00 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 3 bars/lounges
  • 24-hour room service

Things to do

  • Full-service spa
  • Golf
  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Front-desk safe
  • No lifts

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Languages spoken

  • English

Business services

  • Conference centre
  • Meeting rooms

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Handrails in stairwells
  • In-room accessibility (select rooms)
  • Step-free path to entrance
  • Upper floors only accessible by stairs
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • TV/satellite channels
  • TV

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

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Washer and dryer
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Hotel
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Guest rating 3.5+
Guest rating 3.5+
4 star
4 star

Policies

Check-in

Check-in from 2:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: GBP 10.00 per person (approximately)
  • Self-parking fee: GBP 10.00 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 15 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Mercure Dartford Brands Hatch Hotel Sevenoaks
Mercure Dartford Brands Hatch
Mercure Dartford Brands Hatch Sevenoaks
Mercure Dartford Brands Hatch Hotel & Spa Hotel
Mercure Dartford Brands Hatch Hotel & Spa Sevenoaks
Mercure Dartford Brands Hatch Hotel & Spa Hotel Sevenoaks

Frequently asked questions

3.9
Good
Rating 5 - Excellent. 146 out of 488 reviews
5 - Excellent 30%
Rating 4 - Good. 197 out of 488 reviews
4 - Good 40%
Rating 3 - Okay. 91 out of 488 reviews
3 - Okay 19%
Rating 2 - Poor. 39 out of 488 reviews
2 - Poor 8%
Rating 1 - Terrible. 15 out of 488 reviews
1 - Terrible 3%

4.2/5

Cleanliness

4.0/5

Staff & service

3.9/5

Amenities

3.9/5

Property conditions & facilities
Write a review

2/5 Poor

Liked: Cleanliness
Disliked: Staff & service
Awful restaurant service apart from Natalie, who was the only person who knew what she was doing. Terrible food, and I mean TERRIBLE. Fish & Chips? The fish was the sort of reformed and uniformly battered cod you find in the bargain freezer section and know to avoid at Aldi. The curry was bland microwave meal style with very suspect chicken. The pizza was one of those deep pan almost bread like base prison issues, bargain bin again, and was barely cooked (soft and doughy) and yet burnt topping, meagre as they were. Drinks took an average of 25 minutes to arrive and the selection was poor. They ran out of one of the lagers...can you imagine the level of incompetence in purchasing that goes in to that? They ran out of lager, in the only bar on site, of a “4 star” hotel, on a Friday night in summer next to a busy race track with race day the following day. Crikey. It was just awful. I’ve just remembered, the AirCon failed in my room shortly after check in. Of course, they said they’d send a maintenance person to fix it whilst I ate “dinner” but as you can now guess, they didn’t. On one of the hottest days so far this year... it was bloody bloody awful.
Stayed 1 night in Jun 2021

2/5 Poor

Disliked: Amenities, property conditions & facilities
Very basic and
Stayed 1 night in May 2021

1/5 Terrible

Disliked: Staff & service, property conditions & facilities
Well where do I start from. What first appears to look like a luxurious 4* hotel ended up being nothing more than a DIY b&b . My entire stay at this hotel was just horrendous. Considering we are still in a national lockdown you would expect hygiene and cleanliness to be at it highest form. The staff are highly rude, asking them for things such as cutlery is as if you’re asking them to move mountains. The breakfast is an absolute rip off and tastes refrigerated (Please see attached). Make sure your bring a torch to be prepared for hours of no electricity. Also expect your room card to stop working on multiple occasions. A receptionist blamed me for having my phone in my pocket as to why my room card stopped working. Oh and house keeping is every five days so if you are booking for a short stay don’t expect them to clean your room often because it won’t happen. Upon leaving I was asked if enjoyed my stay and when explaining all the problems I encountered imagine being told “it reflects the price you paid” Worst hotel I’ve ever been to Do not recommend
Stayed 4 nights in Mar 2021

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2020

3/5 Okay

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Allocated room 210. TV not working, Shower room tray base joint and a number of tiles black mould? Transferred to room 224, sound. Catering constraints understood and suffered.
Stayed 1 night in Dec 2020