Title: Birch Selsdon Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Birch Selsdon Hotel in South Croydon with 2 restaurants and bars/lounges ![Exterior](https://images.trvl-media.com/lodging/92000000/91310000/91303400/91303347/2c93f69c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Room (Sofa) | Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/92000000/91310000/91303400/91303347/3b0d1dc8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Room (Sofa) | Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/92000000/91310000/91303400/91303347/30fc2e21.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior](https://images.trvl-media.com/lodging/92000000/91310000/91303400/91303347/91e65ab4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior](https://images.trvl-media.com/lodging/92000000/91310000/91303400/91303347/71b7620f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Birch Selsdon offers a peaceful escape in Selsdon and Ballards' natural beauty. Guests enjoy two restaurants, two bars, nearby hiking and biking trails, on-site ecotours, free self parking, and children's club activities—perfect for balancing relaxation with outdoor adventure. 6.8 ## Popular amenities - Bar - 24/7 front desk - Pet-friendly - Breakfast available - Parking included - Free WiFi ## Room options ### Check availability for these dates Tonight [Oct 18 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-18&endDate=2025-10-19&selected=91303347&PinnedHotelID=91303347&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-18&endDate=2025-10-19&selected=91303347&PinnedHotelID=91303347&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 19 - Oct 20](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=91303347&PinnedHotelID=91303347&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=91303347&PinnedHotelID=91303347&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=91303347&PinnedHotelID=91303347&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=91303347&PinnedHotelID=91303347&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=91303347&PinnedHotelID=91303347&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=91303347&PinnedHotelID=91303347&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 10 of 10 rooms ![Room (Sofa) | Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/92000000/91310000/91303400/91303347/30fc2e21.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room (Sofa) ### Highlights Connecting rooms available Hairdryer Private bathroom Wardrobe Children's books - 280 sq ft - Sleeps 2 - 1 King Bed ![Twin Room | Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/92000000/91310000/91303400/91303347/e853f69a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room ### Highlights Connecting rooms available Separate bedroom Hairdryer Private bathroom Pet friendly Wardrobe Children's books - 161 sq ft - 1 bedroom - Sleeps 2 - 2 Single Beds ![Room (Medium Court) | Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/92000000/91310000/91303400/91303347/bb558666.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room (Medium Court) ### Highlights Connecting rooms available Hairdryer Private bathroom Wardrobe Children's books - 172 sq ft - Sleeps 2 - 1 King Bed ![Suite (Meadow Suite) | Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/92000000/91310000/91303400/91303347/833bb095.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (Meadow Suite) ### Highlights Separate sitting area Connecting rooms available Hairdryer Private bathroom Wardrobe Children's books - 581 sq ft - Sleeps 2 - 1 King Bed ![Room (Tribe) | Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/92000000/91310000/91303400/91303347/bdef1072.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room (Tribe) ### Highlights Connecting rooms available Hairdryer Private bathroom Wardrobe Children's books - 538 sq ft - Sleeps 6 - 1 King Bed ![Room (Medium Meadow) | Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/92000000/91310000/91303400/91303347/a9f5326b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room (Medium Meadow) ### Highlights Connecting rooms available Hairdryer Private bathroom Pet friendly Wardrobe Children's books - 183 sq ft - Sleeps 2 - 1 King Bed ![Family Room | Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/92000000/91310000/91303400/91303347/a0cd7e41.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room ### Highlights Connecting rooms available Hairdryer Private bathroom Wardrobe Children's books - 280 sq ft - Sleeps 4 - 1 King Bed ![Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/92000000/91310000/91303400/91303347/9103c2c5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room (Snug Court) ### Highlights Connecting rooms available Hairdryer Private bathroom Pet friendly Wardrobe Children's books - 129 sq ft - Sleeps 2 - 1 Double Bed ![Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/92000000/91310000/91303400/91303347/9103c2c5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room (Snug Meadow) ### Highlights Connecting rooms available Separate bedroom Hairdryer Private bathroom Wardrobe Children's books - 118 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ![Room (Large) | Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/92000000/91310000/91303400/91303347/4cfe248e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room (Large) ### Highlights Connecting rooms available Hairdryer Private bathroom Wardrobe Children's books - 161 sq ft - Sleeps 2 - 1 King Bed ## You may also like Ad ![2 restaurants, breakfast, lunch served; local and international cuisine ](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/20000/15600/15588/87ee4706_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Claridge’s, Maybourne London City Centre - Pool - Spa - Free WiFi - Restaurant 9.6 Exceptional 519 reviews £842 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/London-Hotels-Claridges.h15588.Hotel-Information?chkin=2025-11-2&chkout=2025-11-3&rm1=a2®ionId=178279&destination=London (and vicinity)&destType=MARKET&latLong=51.507538,-0.127804&searchId=1ec00492-0131-45f5-973b-3b0b62af5c39&top_cur=GBP) Ad ![Meeting facility](https://images.trvl-media.com/lodging/1000000/20000/11800/11715/d518966d.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Radisson Blu Hotel, London South Kensington London City Centre - Free WiFi - Restaurant - Air conditioning - Gym 8.0 Very good 1,002 reviews £154 includes taxes & fees 26 Oct - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-Birch-Selsdon.h91303347.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-Birch-Selsdon.h91303347.Hotel-Information) ## About the area Located in Selsdon, a neighbourhood in South Croydon, Birch Selsdon is in a rural area and in a state park. The area's natural beauty can be seen at Clapham Common and Thames River, while O2 Arena and Victoria and Albert Museum are cultural highlights. Looking to enjoy an event or a game? See what's going on at ExCeL Exhibition Centre or Wimbledon Tennis Club. [Visit our South Croydon travel guide](https://www.expedia.co.uk/South-Croydon.dx6144801) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.33914%2C-0.06143&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=ZTyiW0YZyubJ_xN8zJvD-ZG5x0k=) 126 Addington Road, South Croydon, England, CR2 8YA ### What's nearby - Selhurst Park Stadium - 12 min drive - 5.1 miles - Crystal Palace Park - 16 min drive - 6.7 miles - O2 Arena - 32 min drive - 15.2 miles - Big Ben - 35 min drive - 13.6 miles - Tower Bridge - 36 min drive - 13.5 miles ### Getting around - Croydon Sanderstead Station - 5 min drive - Gravel Hill Station - 5 min drive - Gatwick Airport (LGW) - 40 min drive ### Restaurants - ‪FILTR by Coromandel Coast - ‬3 min drive - ‪Blossom House - ‬5 min drive - ‪The Sir Julian Huxley - ‬9 min walk - ‪Selsdon Cafe - ‬10 min walk - ‪Golden Ark - ‬10 min walk ## About this property ### Birch Selsdon Hotel located in Selsdon Birch Selsdon provides amenities, such as 2 bars and 2 restaurants. Enjoy on-site activities, such as ecotours and hiking/biking. Guests can connect to free in-room WiFi. You'll also enjoy perks such as: - Free self-parking - Buffet breakfast (surcharge), a children's club (surcharge) and a 24-hour front desk Room features All 181 rooms offer amenities such as free WiFi. Extra conveniences in all rooms include: - Baths or showers, free toiletries and hairdryers - Wardrobes/cupboards, children's books and housekeeping ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/1000000/30000/21700/21688/4b8000a1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Miiro Templeton Garden London City Centre - Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.6 Exceptional 227 reviews £191 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=21688&PinnedHotelID=21688&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/94000000/93320000/93318000/93317941/c9865d45.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Beaverbrook Town House London City Centre - Breakfast included - Spa - Free WiFi - Restaurant 9.8 Exceptional 22 reviews £462 includes taxes & fees 24 Oct - 25 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-25&selected=93317941&PinnedHotelID=93317941&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/50000/47800/47747/74e2e562.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Nutfield Priory Hotel And Spa Redhill - 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Free WiFi - Restaurant 9.4 Exceptional 1,004 reviews £276 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=18561&PinnedHotelID=18561&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free uncovered self parking on site ### Food and drink - Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: GBP 20 for adults and GBP 10 for children - 2 bars/lounges - 2 restaurants - Private picnics ### Restaurants on site - Angelica - Elodie - Snug - Vervian ### Things to do - Children's club - Ecotours - Hiking/biking trails ### Family friendly - Children's books - Children's club (surcharge) - Children's games - Pool gate ### Conveniences - 24-hour front desk ### Guest services - Housekeeping (on request) ### Outdoors - In a state park ### Accessibility - No lift - Thin carpet in room ### More - Designated smoking areas (fines apply) ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bathtub or shower - Free toiletries - Hair dryer - Shampoo - Soap - Toilet paper - Towels provided ### More - Connecting rooms available - Iron/ironing board on request ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Early check-in subject to availability Late check-in subject to availability Minimum check-in age - 16 ### Check-out Check-out before 11:00 AM Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of GBP 15.00 per accommodation, per stay Service animals are welcome, and are exempt from fees Welcoming dogs only 2 total (up to 22 kg per pet) Pets cannot be left unattended Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation Food and water bowls are available ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately GBP 20 for adults and from GBP 10 for children - Pet fee: GBP 15.00 per accommodation, per stay - Service animals are exempt from fees - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Birch Selsdon Hotel Birch Selsdon South Croydon Birch Selsdon Hotel South Croydon ## Frequently asked questions ### Is Birch Selsdon pet-friendly? > Yes, this hotel allows dogs (limit 2 total) with a maximum weight of up to 22 kg per pet. There's a fee of GBP 15.00 per accommodation, per stay. Service animals are exempt from fees. ### How much is parking at Birch Selsdon? > Self-parking is free at this property. ### What time is check-in at Birch Selsdon? > Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at Birch Selsdon? > Checkout is at 11:00 AM. Late checkout is available for a fee (subject to availability). ### Where is Birch Selsdon located? > Located in Selsdon, this hotel is 5 mi (8 km) from Surrey Hills and within 12 miles (20 km) of Crystal Palace Park and Epsom Downs Racecourse. Clapham Common and O2 Academy Brixton are also within 12 miles (20 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Birch Selsdon Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 5 8 - Good 4 6 - Okay 7 4 - Poor 5 2 - Terrible 1 ### 7.6/10 Cleanliness ### 7.6/10 Staff & service ### 8.6/10 Amenities ### 6.4/10 Property conditions & facilities ### 8.0/10 Eco-friendliness ### 6/10 Okay #### Ali 15 Jul 2023 Didnt get to stay in the main buikdijg but the surrounding area was beautiful ##### Ali Stayed 1 night in Jul 2023 ### 10/10 Excellent #### Mohammed 17 Aug 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Lovely hotel. Partially opened after Devere closure Friendly staff and great customer service On site gym and out door swimming pool ##### Mohammed Stayed 1 night in Aug 2023 ### 10/10 Excellent #### Daniel 17 Oct 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### . Nice peaceful stay ##### Daniel Stayed 1 night in Oct 2023 ### 8/10 Good #### Katherine 14 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I was nervous having read some bad reviews but we had a great time. The property grounds are amazing and the walk with the groundsman was really interesting. The room was nice, fairly simple but with a big bed. The food at Elodie was fantastic and I would definitely recomend trying some of the coktails in there. Good option if you want to have a short break near greenery and wildlife. ##### Katherine ### 10/10 Excellent #### Andrea 14 Aug 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Our first visit to Selsdon Birch was pleasantly relaxing even during a busy time The team are amazing and great to speak with. The landscape and surroundings great for nature walking/exploring… and walking of the lovely sticky toffee pudding, we even saw a deer. Great looking pool, will return to try. The night bar vibes (music, ambience) good cocktails set a lovely night tone. Lots of spaces to have a good escape. ![](https://a.travel-assets.com/ugc/hotel-reviews/82E3B49F74BE1EB16BEC18BE89FA6034897ED7DE1692010646254.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/640294F6D44349C17361FE587D004F39D56E8CD91692010649177.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Andrea Stayed 1 night in Aug 2023 ### 10/10 Excellent #### Frank 4 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A Oasis gem in the middle of suburbia. This hotel has a cool edgy vibe about it from the staff to the clientele and the surroundings. The food is amazing and the activities are quite niche also. Definitely eco- friendly but in a really sustainable way. If you’re looking for a wellness hotel for couples or the whole family - look no further. The staff are exceptional and have great customer service skills as nothing is too much trouble with the sole aim of satisfying the customer - and they are so polite & helpful. Would highly recommend. ##### Frank Stayed 4 nights in Aug 2023 ### 6/10 Okay #### Caroline 9 Oct 2023 Liked: Amenities, property conditions & facilities The person checking us in gave incorrect directions to our room. The building is very old with long hallways, winding stairs and there was no one available to help with luggage. At weekends the dining rooms are busy and noisy. Many young children, loud music, dogs. Sunday night and Monday morning were much more peaceful. Beautiful grounds. ##### Caroline Stayed 2 nights in Oct 2023 ### 4/10 Poor #### Stuart 18 Jun 2023 Disliked: Property conditions & facilities #### Pretty poor The outside of the hotel (carpark side) is an accident waiting to happen with all the holes everywhere, it’s been left to go to ruin, reminds me of the film, ‘I am a legend’, the rooms are dated and unmaintained, no tv in room, tea coffe and water hiding in the bottom of the cupboard, heating constantly on. lobby and the restaurant/bar area was ok and scenery was lovely outside.. I remember this hotel being exeptiomal years ago,looks like lots of money needs to be spent…. ##### Stuart Stayed 1 night in Jun 2023 ### 4/10 Poor #### Jonathan 25 Sept 2023 Disliked: Cleanliness, property conditions & facilities, room comfort Not a good experience. Two rooms had no water and so the guests had to relocate and then when I woke up the following morning there was no water in my room either. I had to go to one of the other rooms to take a shower. ##### Jonathan Stayed 1 night in Sep 2023 ### 4/10 Poor #### Wendy 15 May 2023 Disliked: Cleanliness, property conditions & facilities, room comfort #### Disappointing Where to start? We knew it was a soft opening but this hotel is really not ready to receive guests. First impressions in car park were not good. Loose and missing paving stones, half cut grass. It's supposed to be eco friendly but just looks untidy. Reception was good but walk from reception to first floor was definitely not. Unfinished floors, uncarpeted stairs. Room was minimalist to say the least! Bathroom was the smallest we have ever seen. View from our bedroom was a flat roof covered in weeds and rubbish. Bed was comfortable though. At breakfast we were given a reduced menu (we had paid an extra £17.00 per person for this). Full English breakfast is charged at £21.00 plus extra for tea/coffee which you might expect in a London hotel but not in Selsdon! Having paid over £200 for our stay, we have to say this was incredibly bad value for money. We would never book this hotel again and would not be able to recommend to friends. ![](https://a.travel-assets.com/ugc/hotel-reviews/37908C22C50040F98F3C0C5D70877BD2E38E9B701684144684773.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Wendy Stayed 1 night in May 2023 ### 4/10 Poor #### Abigail 22 Oct 2023 Liked: Cleanliness What is this place? What is it trying to be and who does it want to attract?! The biggest thumbs up was for the warmth and friendliness of the staff what they lacked in service expertise or indeed any kind of knowledge about the hotel they made up for in personality. We were exiled to the ‘family wing’ as the parents of two under 3’s. Don’t let the grand title fool you, this ‘wing’ was a creepy patched on 70’s (?) extension, across a run down car park and the back of the hotel into a labrynth of clinical feeling corridors up 2 flights of stairs (that was fun with all the detritus of small children and a pushchair… ) to a decent sized but painfully dingey room where the term ‘no frills’ comes to mind. The rooms felt half decorated - minimal storage, flimsy towels, no rugs or art. It was absolutely freezing and of course the radiators didn’t work. The bed was huge though and the bunk bed was one of the highlights of the trip for our 3 year old. The bathroom was cold and basic and the shower was a joke- a cheap chrome head that sprayed a fine, tepid mist over you and took forever to rinse under. So off the the restaurant we went where service was chaotic and the food was over priced and mediocre. Overall I felt like I was at a YMCA hostel and by the end of the trip I was exhausted and desperate to leave to get back to some basic comfort. I don’t think I would return. ##### Abigail Stayed 2 nights in Oct 2023 ### 8/10 Good #### Neil 29 Aug 2023 Liked: Cleanliness, staff & service, room comfort Not sure what to say about this really - we had stayed in the other Birch previously, so knew the emphasis was making the public spaces special and the bedrooms just had a "light touch" makeover. So, that was fine and we were not surprised when we got here. First impressions were good and on our first evening we had a lovely meal at Elodie (make sure to book well in advance!) and service was great. Friendly and professional. It went a bit downhill on the Sunday when we had dinner at the main restaurant, Vervain. The staff who served us at breakfast were the same staff at dinner and they were also there the next day, so I have no doubt they were worn out, but Vervain was pretty chaotic. The supervisor/maitre'd was wandering around tossing water bottles like Tom Cruise in Cocktail and sitting at people's tables having conversations while the waiting staff were wandering around with huge trays of food, doing a complete circuit of the floor because they did not know where the food was supposed to be delivered, and walking back to the kitchen before a waitress ran after them. This happened at least 6 times. We were told the kitchen was busy, co could we wait 5-10 mins to place an order. It was 30mins before our order was taken yet the people who came in after us ordered and had their food before our order was taken. At breakfast the following morning, our food was finished before the coffee arrived. First world problems I know, but for £230 per night...... ##### Neil Stayed 2 nights in Aug 2023 ### 4/10 Poor #### Ray 10 Sept 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Faulty Towers, poorly trained staff, shabby hotel Faulty Towers, avoid at all costs, we checked out 2 hours after checking in despite paying over £250. - Staff are so poorly trained (asked one staff member where the toilets are, they didn’t know; was told I could order food from restaurant to bring to the Lido, walked to the restaurant to be told it’s not possible); - Lido is so busy, you may find yourself queuing for 30 mins + to get in and at least 20 mins to order a drink from the kiosk (only serving wine/beer/soft drink, so no reason the staff could move through patrons quicker. The toilets and changing cubicles were filthy. - Despite being a warm day (32degrees) the bathroom radiator was on full blast and could not be turned off or down - we tried to call reception 3 times to ask about it, no one was answering. When I physically walked out to reception there were several guests all expressing their frustrations regarding various problems they had encountered. When I finally spoke to the austere young woman behind the desk she told me nothing could be done at this stage to turn it off. - newly refurbished rooms are already falling apart - our handheld shower was broken, spraying water everywhere and whilst we were in the room the shampoo dispenser fell the off the wall - windows only open about 5cm, without air conditioning and with the bathroom radiator running on high our room was 34.5d. I was travelling alone with twin 4yo & decided at this point we would all get more sleep at home, so we left. ##### Ray Stayed 1 night in Sep 2023 ### 6/10 Okay #### Katie 26 Nov 2023 Liked: Cleanliness, staff & service, room comfort Disliked: Property conditions & facilities ##### Katie Stayed 1 night in Nov 2023 ### 8/10 Good #### Hannah 24 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I loved the old style of the property. The rooms were no fuss but still comfy. My room was a bit chilly and i couldnt turn the heating on but they are original single glazed windows in a victorian building so whay did i expect! Concrete floors (even with carpet you can tell) i would bring slippers if youre staying longer than a night! The water pressure was low so the shower wasnt fabulous because the room was so cold it made me feel colder. I would stay again, it was really good value! ##### Hannah Stayed 1 night in Nov 2023 ### 6/10 Okay #### Dean 2 Nov 2023 ##### Dean Stayed 1 night in Nov 2023 ### 6/10 Okay #### Phil 21 Oct 2023 Liked: Cleanliness, staff & service Disliked: Room comfort #### 2 night mini break. From the outside the building is amazing. The entrance and first few areas are good but the rooms massively let down this hotel. We had to ask to be moved to another room as after the first night of zero sleep due to what sounded like a cruise ship plant room running all night long we couldnt take anymore. The staff were great and very helpful and happily moved us. The 2nd room was much better. None of the rooms have t.v.'s. They are very small and 2 star style. For the price charged I would have expected better. Shower in forst room went hot cold hot cold but had good pressure (basement level room). 2nd room temperature stayed constant but pressure was not good. Very limited space for hanging or unpacking. Much less than a metre of floor space around the bed. ##### Phil Stayed 2 nights in Oct 2023 ### 8/10 Good #### Verified traveller 8 Oct 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 1 night in Oct 2023 ### 6/10 Okay #### Rowan 16 Sept 2023 Disliked: Property conditions & facilities ##### Rowan Stayed 4 nights in Sep 2023 ### 6/10 Okay #### James 3 Sept 2023 ##### James Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Andre 30 Aug 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Andre Stayed 1 night in Aug 2023 ### 2/10 Terrible #### Jackie 5 Jun 2023 Disliked: Cleanliness, staff & service, property conditions & facilities ##### Jackie Stayed 1 night in Jun 2023 ## Expedia's Latest Trends ### Hotels > [Hilton London Metropole](https://www.expedia.co.uk/London-Hotels-Hilton-London-Metropole.h26134.Hotel-Information) > > [ARK Canary Wharf](https://www.expedia.co.uk/London-Hotels-The-Collective-Canary-Wharf.h36660267.Hotel-Information) > > [The Cumberland, London](https://www.expedia.co.uk/London-Hotels-Great-Cumberland-Place.h21659.Hotel-Information) > > [Hilton London Olympia](https://www.expedia.co.uk/London-Hotels-Hilton-London-Olympia.h26035.Hotel-Information) > > [The Savoy](https://www.expedia.co.uk/London-Hotels-The-Savoy.h27158.Hotel-Information) > > [Royal National Hotel](https://www.expedia.co.uk/London-Hotels-The-Royal-National-Hotel.h55001.Hotel-Information) > > [DoubleTree by Hilton Hotel London -Tower of London](https://www.expedia.co.uk/London-Hotels-DoubleTree-By-Hilton-Hotel-London-Tower-Of-London.h3977996.Hotel-Information) > > [Millennium Hotel and Conference Centre Gloucester London](https://www.expedia.co.uk/London-Hotels-Millennium-Gloucester-Hotel-London-Kensington.h523228.Hotel-Information) > > [Hilton London Paddington](https://www.expedia.co.uk/London-Hotels-Hilton-London-Paddington.h598182.Hotel-Information) > > [Hilton London Kensington](https://www.expedia.co.uk/London-Hotels-Hilton-London-Kensington.h26612.Hotel-Information) > > [Shangri-La The Shard, London](https://www.expedia.co.uk/London-Hotels-Shangri-La-The-Shard.h8035714.Hotel-Information) > > [The Tower Hotel, by Thistle](https://www.expedia.co.uk/London-Hotels-The-Tower-Hotel.h2479.Hotel-Information) > > [St. Pancras London, Autograph Collection ®](https://www.expedia.co.uk/London-Hotels-St-Pancras-Renaissance-Hotel-London.h3907784.Hotel-Information) > > [Travelodge London Covent Garden](https://www.expedia.co.uk/London-Hotels-Travelodge-London-Covent-Garden.h23389.Hotel-Information) > > [Sofitel London Heathrow](https://www.expedia.co.uk/London-Hotels-Sofitel-London-Heathrow.h1740977.Hotel-Information) > > [Corinthia London](https://www.expedia.co.uk/London-Hotels-Corinthia-London.h3849185.Hotel-Information) > > [Strand Palace Hotel](https://www.expedia.co.uk/London-Hotels-The-Strand-Palace-Hotel.h179.Hotel-Information) > > [Leonardo Royal Hotel London City - Tower of London](https://www.expedia.co.uk/London-Hotels-Leonardo-Royal-London-City-Tower-Hill.h530052.Hotel-Information) > > [Copthorne Tara Hotel London Kensington](https://www.expedia.co.uk/London-Hotels-Copthorne-Tara-Hotel-London-Kensington.h26145.Hotel-Information) > > [London Hilton on Park Lane](https://www.expedia.co.uk/London-Hotels-London-Hilton-On-Park-Lane.h26769.Hotel-Information) > > [Park Plaza London Westminster Bridge](https://www.expedia.co.uk/London-Hotels-Park-Plaza-Westminster-Bridge-London.h3113039.Hotel-Information) > > [Renaissance London Heathrow Hotel](https://www.expedia.co.uk/London-Hotels-Renaissance-London-Heathrow-Hotel.h9944.Hotel-Information) > > [Holiday Inn London - Kensington High St. by IHG](https://www.expedia.co.uk/London-Hotels-Holiday-Inn-London-Kensington-High-St.h9789.Hotel-Information) > > [Zedwell Piccadilly Circus](https://www.expedia.co.uk/London-Hotels-Zedwell-Piccadilly-Trocadero.h42297074.Hotel-Information) > > [InterContinental London - The O2 by IHG](https://www.expedia.co.uk/London-Hotels-InterContinental-London-The-O2.h11518997.Hotel-Information) > > [Park Plaza London Riverbank](https://www.expedia.co.uk/London-Hotels-Park-Plaza-London-Riverbank.h1183908.Hotel-Information) > > [Leonardo Royal London St Paul’s](https://www.expedia.co.uk/London-Hotels-Leonardo-Royal-London-St-Pauls.h1457972.Hotel-Information) > > [Hilton Garden Inn London Heathrow Terminal 2 and 3](https://www.expedia.co.uk/London-Hotels-Hilton-Garden-Inn-London-Heathrow-Terminal-2-And-3.h33088275.Hotel-Information) > > [Leonardo Royal London Tower Bridge](https://www.expedia.co.uk/London-Hotels-Leonardo-Royal-London-Tower-Bridge.h4190769.Hotel-Information)