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"Been going to this hotel for over 30 years. It’s a bit tired now, rooms mainly. This said it’s still very reasonable to stay there & breakfasts are good with several choices. This stay the window was open in our room when we arrived -the handle was missing & it couldn’t be close. We couldn’t telephone reception as the phone wasn’t connected & said on the phone it was from room 136 -this wasn’t our room. Maintenance man didn’t come immediately as I was told so we waited a little while however my husband sorted the window so didn’t need maintenance & we advised reception as we left & about the phone not being connected It is a hotel that is used by workmen from what I can see so it is well used The public areas, bar etc are in a nice condition & inviting. I have found all the staff here have been pleasant & helpful Would we stay again -yes "

"Room, food and service were all excellent - especially Jayne in the Bar / Dining area. Only minor drawback was the temperature of the hot water in the shower and bathroom - not very hot."

"Good breakfast, clean room, all staff really friendly and helpful. "

"Room was very clean and bed was comfortable. I didn’t have breakfast because I thought it was a bit pricey. I was very unhappy about having to pay £10 to park the car"

"Airport shuttle is not free and is a paid service. Beds are not comfortable enough. No water bottles in the room or for free. Breakfast and servers are great!"

"Breakfast was great and included. This is not a suitable property for those with disabilities. I was put on the third floor with no lift. Despite contacting the property and receiving what I thought was assurance of on site disabled parking, I was sent to a car park a fifteen minute walk away. "

"Where do I start… check in-no one took a deposit so had trouble with having to pay for everything as I couldn't bill room until I finally sorted it at the front desk. Room key didn’t work second day because my reservation of adding a night seemed to confuse staff so had to be at the front desk every morning until that was sorted. Room restock was HORRIBLE. Had to call every night of a 4 night stay because staff had not refreshed at least 1-5things such ascoffee, tissue, sugar, water, spoon, coffee cups. They didn’t clean room, wipe fixtures, or vacuum. Bed was made by throwing up the duvet and haphazardly throwing the pillows on the bed. Had a young woman masseuse who thought she was a medical doctor and I had to tell her 4 times to stop working on my back in a sensitive area and she told me “but you are tight all over” so we work where it’s needed!!!!!!! Excuse me I have been in this body for 60 years and I know it better than you little girl!!!! Room was noisy as it was right next to the utility closet where the staff made a huge ruckus getting the vacuums out at 7:30am every morning. Fire alarm went off randomly one morning at 8am-no communication, information. Nothing. I ignored it as the service was so subpar I figure it was a false alarm..and it was but it went on for 20 minutes. You get complimentary items first night but then couldn’t get them again even though I offered to pay for them to get them. Got impression all staff just did the BARE minimum"

"Great location, room was comfortable and to a good standard. Will definitely stay again."

"All good used for business so als long as place is clean and the staff are friendly"