Find Hotels with Pool in Shinjuku, Tokyo

"I recently stayed at Keio Plaza Hotel and had a bit of a mixed experience overall. When I first checked in, I was assigned a room in the South Tower that hadn’t been renovated yet. Unfortunately, the room felt quite dated and a bit worn, and it gave off a slightly unclean impression despite being serviced. That said, the highlight of my stay was definitely the staff. I spoke with the front desk about my concerns, and they were incredibly friendly, understanding, and professional. They offered me the option to upgrade, and I decided to go for it. I’m really glad I did. The upgraded room was a completely different experience: modern, clean, and very comfortable. While I do think the unrenovated rooms could use some attention, the excellent service and the quality of the upgraded accommodations really turned things around for me. If you’re planning to stay here, I’d definitely recommend opting for one of the renovated rooms from the start."

"I had a terrible stay here; but (mostly) it wasn’t the fault of the facility. For the price, it would be decently reasonable, but my co-travelers were remarkably rude (talking / whispering loudly) in the capsule rooms at ALL HOURS, there was a subtle but just annoying enough inconsistent vibration from someone’s phone alerting randomly, and I swear this must have been the clumsiest contingent of folks ever. Also know that there isn’t air conditioning so the sleeping temp can be uncomfortably high, and the capsules aren’t very long, so taller travelers will have to sleep diagonally or curled up. And the bedding is not very cushioned, maybe 3-4” of foam, so it’s like maybe a “deluxe” level of camping comfort. I’ve heard that there are “manga arcades” where you can overnight for cheaper, and that might be better than this experience. Staff was friendly and helpful, and things seemed well-used but mostly clean."

"Staff nowhere as friendly/helpful as all other hotels we stayed at"