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Overview of The Ritz-Carlton, San Juan

Photo gallery

Featured image
On the beach, beach cabanas, sun-loungers, beach umbrellas
On the beach, beach cabanas, sun-loungers, beach umbrellas
On the beach, beach cabanas, sun-loungers, beach umbrellas
Outdoor pool, pool loungers

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided

Explore the area

    Popular LocationBalneario de Carolina1 min walk
    Popular LocationIsla Verde Beach8 min walk
    Popular LocationCarolina Beach13 min walk
    AirportSan Juan (SJU-Luis Munoz Marin Intl.)5 min drive

Choose dates to view prices

  • Room, 2 Double Beds, Pool View (Club Level, High Floor)

    Room amenities

    • Sleeps 4
    • 2 Double Beds
    More detailsRoom, 2 Double Beds, Pool View (Club Level, High Floor)
  • Junior Suite, 1 King Bed, Pool View

    Room amenities

    • 603 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsJunior Suite, 1 King Bed, Pool View
  • Room, 2 Double Beds, Balcony, Ocean View

    Room amenities

    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsRoom, 2 Double Beds, Balcony, Ocean View
  • Suite, 1 Bedroom, Garden View

    Room amenities

    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsSuite, 1 Bedroom, Garden View
  • Room, 2 Queen Beds, City View

    Room amenities

    • 398 sq ft
    • City view
    • Sleeps 4
    • 2 Queen Beds
    More detailsRoom, 2 Queen Beds, City View
  • Room, 2 Queen Beds, Ocean View

    Room amenities

    • 398 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Queen Beds
    More detailsRoom, 2 Queen Beds, Ocean View
  • Room, 2 Double Beds, Balcony, Ocean View (Club Level)

    Room amenities

    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsRoom, 2 Double Beds, Balcony, Ocean View (Club Level)
  • Room, 2 Double Beds, Ocean View (Club Level, High Floor)

    Room amenities

    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsRoom, 2 Double Beds, Ocean View (Club Level, High Floor)
  • Room, 1 King Bed, Balcony, Oceanfront

    Room amenities

    • 398 sq ft
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More detailsRoom, 1 King Bed, Balcony, Oceanfront
  • Room, 2 Queen Beds, Balcony, Oceanfront

    Room amenities

    • 398 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Queen Beds
    More detailsRoom, 2 Queen Beds, Balcony, Oceanfront
  • Club Room, 1 King Bed with Sofa bed, City View

    Room amenities

    • 398 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed and 1 Double Sofa Bed
    More detailsClub Room, 1 King Bed with Sofa bed, City View
  • Suite, 1 Bedroom, Balcony (Ritz-Carlton Suite, Club Level)

    Room amenities

    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsSuite, 1 Bedroom, Balcony (Ritz-Carlton Suite, Club Level)
  • Room, 1 King Bed with Sofa bed, Balcony, Ocean View

    Room amenities

    • Ocean view
    • Sleeps 3
    • 1 King Bed and 1 Double Sofa Bed
    More detailsRoom, 1 King Bed with Sofa bed, Balcony, Ocean View
  • Room, 1 King Bed with Sofa bed, City View

    Room amenities

    • 398 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed and 1 Double Sofa Bed
    More detailsRoom, 1 King Bed with Sofa bed, City View
  • Club Room, 2 Double Beds, City View

    Room amenities

    • 398 sq ft
    • City view
    • Sleeps 4
    • 2 Double Beds
    More detailsClub Room, 2 Double Beds, City View
  • Room, 2 Queen Beds, Pool View

    Room amenities

    • 398 sq ft
    • Sleeps 4
    • 2 Queen Beds
    More detailsRoom, 2 Queen Beds, Pool View
  • Room, 1 King Bed with Sofa bed, Ocean View (Club Level)

    Room amenities

    • Ocean view
    • Sleeps 3
    • 1 King Bed and 1 Double Sofa Bed
    More detailsRoom, 1 King Bed with Sofa bed, Ocean View (Club Level)
  • Room, 1 King Bed with Sofa bed, Pool View (Club Level)

    Room amenities

    • Sleeps 3
    • 1 King Bed and 1 Double Sofa Bed
    More detailsRoom, 1 King Bed with Sofa bed, Pool View (Club Level)
  • Room, 1 King Bed with Sofa bed, Ocean View

    Room amenities

    • 398 sq ft
    • Ocean view
    • Sleeps 3
    • 1 King Bed and 1 Double Sofa Bed
    More detailsRoom, 1 King Bed with Sofa bed, Ocean View
  • Room, 1 King Bed with Sofa bed, Balcony, Ocean View (Club Level)

    Room amenities

    • Ocean view
    • Sleeps 3
    • 1 King Bed and 1 Double Sofa Bed
    More detailsRoom, 1 King Bed with Sofa bed, Balcony, Ocean View (Club Level)
  • Room, 1 King Bed, Pool View

    Room amenities

    • 398 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsRoom, 1 King Bed, Pool View
  • Executive Suite, 1 Bedroom, Pool View (Club Level)

    Room amenities

    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsExecutive Suite, 1 Bedroom, Pool View (Club Level)
  • Executive Suite, 1 Bedroom

    Room amenities

    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsExecutive Suite, 1 Bedroom
  • Junior Suite, 1 King Bed, Balcony, Ocean View (Club Level)

    Room amenities

    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More detailsJunior Suite, 1 King Bed, Balcony, Ocean View (Club Level)

About this area

Carolina

Located on the beach, The Ritz-Carlton, San Juan is in Carolina's Isla Verde neighbourhood, an area with good shopping. Pan American Pier and Port of San Juan are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Balneario de Carolina and Carolina Beach. Looking to enjoy an event or a game? See what's going on at Hiram Bithorn Stadium or Jose Miguel Agrelot Coliseum. Scuba diving offers a great chance to get out on the surrounding water, or you can seek out an adventure with mountain biking and hiking/biking trails nearby.
Visit our Carolina travel guide
Popular Location

What's nearby

  • Balneario de Carolina - 1 min walk
  • Isla Verde Beach - 8 min walk
  • Carolina Beach - 13 min walk
  • Centro Europa - 6 min drive
  • Pinones State Forest - 7 min drive

Getting around

  • Pinero Station - 7 min drive
  • AirportSan Juan (SJU-Luis Munoz Marin Intl.) - 5 min drive

Restaurants

  • Platos - 3 min walk
  • BLT Steak - 3 min walk
  • Piu Bello Gelato - 3 min walk
  • Metropol - 3 min walk
  • Meat Market Miami - 7 min walk

About this property

The Ritz-Carlton, San Juan

5-star beach resort with a full-service spa
Catch some rays at the beach or spend the day relaxing at The Ritz-Carlton, San Juan's full-service spa. Then enjoy a meal at one of the resort's 5 restaurants. All 416 rooms offer comforts such as pillowtop beds and premium bedding, plus 24-hour room service and flat-screen TVs with digital channels. Other amenities available to guests include wireless Internet access (surcharge), minibars and coffee/tea makers.
The Ritz-Carlton, San Juan offers 416 forms of accommodation with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. 37-inch Flat-screen televisions come with digital channels. Bathrooms include bathrobes, designer toiletries and hairdryers.

This Carolina resort provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

An outdoor pool and a spa tub are on site. Other recreational amenities include outdoor tennis courts, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard sanitisation guidelines of Commitment to Clean (Marriott)

Safety measures

Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 18 per day)
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking: USD 21.00 per day
  • Valet parking: USD 28.00 per day
  • Limo/town car service

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–noon
  • 5 restaurants
  • 4 bars/lounges and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • 2 outdoor tennis courts
  • Aerobics classes
  • Full-service spa
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Shopping
  • Snorkelling
  • Hot tub
  • Steam room
  • Surfing/boogie boarding
  • Tennis
  • Windsurfing
  • Yoga classes

Family friendly

  • Children's club (surcharge)
  • Dry cleaning service
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Outdoor pool
  • Supervised childcare/activities (surcharge)

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Meeting rooms
  • Conference space

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height door lock
  • Low-height view port in door
  • Roll-in shower
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Beach towels
  • Casino
  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer

Entertainment

  • 37-inch flat-screen TV
  • TV/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Turndown service

Policies

Check-in

Check-in from 4 PM - 3:30 AM
Express check-in

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 15 May 2020 to 31 May 2021 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: 18 per cent of room rate
The resort fee includes:
  • Fitness centre access
  • Internet access

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for in-room wireless Internet: USD 18 per day (rates may vary)
  • Self-parking fee: USD 21.00 per day (in/out privileges)
  • Valet parking fee: USD 28.00 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Property is also known as

Ritz-Carlton Hotel San Juan
Ritz-Carlton San Juan
San Juan Ritz-Carlton
Ritz-Carlton San Juan Hotel
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz-Carlton San Juan Hotel Isla Verde
Ritz Carolina
The Ritz-Carlton, San Juan Puerto Rico/Isla Verde
Ritz-Carlton San Juan Resort Carolina
Ritz-Carlton San Juan Carolina
The Ritz Carlton San Juan
RitzCarlton Juan Carolina
The Ritz Carlton, San Juan
The Ritz-Carlton, San Juan Resort
The Ritz-Carlton, San Juan Carolina
The Ritz-Carlton, San Juan Resort Carolina

Frequently asked questions

Can I cancel my reservation for free at The Ritz-Carlton, San Juan and receive a full refund?
Yes, The Ritz-Carlton, San Juan offers free cancellation on select room rates, because flexibility matters! Please refer to The Ritz-Carlton, San Juan cancellation policy on our site for more details about any exclusions or requirements.
Does The Ritz-Carlton, San Juan have a pool?
Yes, this property has an outdoor pool.
Is The Ritz-Carlton, San Juan pet-friendly?
No, pets are not allowed at this property.
How much is parking at The Ritz-Carlton, San Juan?
Self-parking is available for USD 21.00 per day. Valet parking is available for USD 28.00 per day.
What time is check-in at The Ritz-Carlton, San Juan?
Check-in is from 4 PM - 3:30 AM.
What time is check-out at The Ritz-Carlton, San Juan?
Checkout is at 11 AM.
Where is The Ritz-Carlton, San Juan located?
Nestled on the beach, this Isla Verde resort is within a 10-minute walk of Balneario de Carolina and Isla Verde Beach. Carolina Beach is 0.7 mi (1.1 km) away.
4.4
Excellent
5 - Excellent
598
4 - Good
245
3 - Okay
91
2 - Poor
43
1 - Terrible
23

4.5/5

Cleanliness

4.7/5

Staff & service

0.0/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Everything was super perrrrrrrrrrrrrrrffffffffffeeeeeeecccccct
Stayed 6 nights in May 2017

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Amenities are extraordinary! Great location and close to nightlife in Condado area of San Juan. Beaches are clean and relaxing. Can’t wait to return to Puerto Rico!
Stayed 10 nights in Jun 2017

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
From start to finish, the staff is simply incredible- accommodating, sincere, and kind. I have stayed here twice within the last 6 months and am counting down to go back. Ayman Tazi is an example of what you expect the definition of customer service to be speaking about. Any issue we did encounter (needing more towels or TP) were handled within minutes. This island is something everyone should experience. This Ritz will help you have as authentic, or as relaxing, as a stay as you’d like.
Stayed 8 nights in Aug 2017

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best Hotel on Puerto Rico
I vacationed in PR last March and loved it so much I came back in August! I was so impressed with the hotel accommodations and especially the staff. They were very attentive, caring and professional! It's the only hotel I will stay at in Puerto Rico!
Stayed 5 nights in Aug 2017

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
our stay was very good ,the front disk they are very polite but they need to give more attention to explain how is the up grade works cos we thought when you up grade you only pay the extra but it was the taxes and hotel experience which its ridiculous
Stayed 5 nights in Aug 2017

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