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Beach nearby, sun-loungers, beach umbrellas, beach towels
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers

4.3/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationIsla Verde Beach6 min walk
    Popular LocationCarolina Beach6 min walk
    Popular LocationBalneario de Carolina3 min drive
    AirportSan Juan (SJU-Luis Munoz Marin Intl.)7 min drive
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  • Suite, 2 Double Beds (Top Floor)

    4.6/5 guest room rating

    Room amenities

    • 450 sq ft
    • Sleeps 5
    More detailsSuite, 2 Double Beds (Top Floor)
  • Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

    4.7/5 guest room rating

    Room amenities

    • 450 sq ft
    • Sleeps 4
    More detailsSuite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)
  • Suite, 1 King Bed

    Room amenities

    • 450 sq ft
    • Sleeps 4
    More detailsSuite, 1 King Bed
  • Suite, 2 Double Beds, Pool View

    Room amenities

    • 450 sq ft
    • Sleeps 5
    More detailsSuite, 2 Double Beds, Pool View
  • Suite, 1 King Bed, Accessible (Roll-in Shower)

    3.8/5 guest room rating

    Room amenities

    • 450 sq ft
    • Sleeps 4
    More detailsSuite, 1 King Bed, Accessible (Roll-in Shower)
  • Room, 1 King Bed, Non Smoking (Nonsuite)

    Room amenities

    • 450 sq ft
    • Sleeps 2
    More detailsRoom, 1 King Bed, Non Smoking (Nonsuite)
  • Suite, 1 King Bed

    4.5/5 guest room rating

    Room amenities

    • 450 sq ft
    • Sleeps 4
    More detailsSuite, 1 King Bed
  • Presidential Suite, 1 King Bed

    Room amenities

    • 1064 sq ft
    • Sleeps 4
    More detailsPresidential Suite, 1 King Bed
  • Room, 2 Double Beds, Non Smoking (Nonsuite)

    4.3/5 guest room rating

    Room amenities

    • 360 sq ft
    • Sleeps 4
    More detailsRoom, 2 Double Beds, Non Smoking (Nonsuite)
  • Suite, 2 Double Beds

    4.4/5 guest room rating

    Room amenities

    • 450 sq ft
    • Sleeps 5
    More detailsSuite, 2 Double Beds
  • Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

    5/5 guest room rating

    Room amenities

    • 450 sq ft
    • Sleeps 4
    More detailsSuite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)
  • Suite, 1 King Bed, Accessible, Bathtub

    5/5 guest room rating

    Room amenities

    • 450 sq ft
    • Sleeps 4
    More detailsSuite, 1 King Bed, Accessible, Bathtub
  • Suite, 2 Bedrooms, 2 Bathrooms

    4.7/5 guest room rating

    Room amenities

    • 450 sq ft
    • Sleeps 8
    More detailsSuite, 2 Bedrooms, 2 Bathrooms
  • Suite, 1 King Bed (Top Floor)

    3.8/5 guest room rating

    Room amenities

    • 450 sq ft
    • Sleeps 4
    More detailsSuite, 1 King Bed (Top Floor)
  • Suite, 1 King Bed, Pool View

    Room amenities

    • 450 sq ft
    • Sleeps 4
    More detailsSuite, 1 King Bed, Pool View

About this area

Carolina

Located in Carolina's Isla Verde neighbourhood, Embassy Suites by Hilton San Juan Hotel & Casino is in the suburbs and near the beach. Caparra Ruins is a notable landmark, and the area's natural beauty can be seen at Isla Verde Beach and Condado Beach. Looking to enjoy an event or a game? See what's going on at Jose Miguel Agrelot Coliseum or Hiram Bithorn Stadium. Jet skiing and kayaking offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and hiking/biking trails nearby.
Visit our Carolina travel guide
Popular Location

What's nearby

  • Isla Verde Beach - 6 min walk
  • Carolina Beach - 6 min walk
  • Balneario de Carolina - 3 min drive
  • Centro Europa - 5 min drive
  • Plaza las Americas - 7 min drive

Getting around

  • Sacred Heart Station - 6 min drive
  • AirportSan Juan (SJU-Luis Munoz Marin Intl.) - 7 min drive

Restaurants

  • El Patio — 1 min walk
  • Eterie — 1 min walk
  • Entrevinos - 3 min walk
  • Mi Casita - 5 min walk
  • La Piccola Fontana - 6 min walk

About this property

Embassy Suites by Hilton San Juan Hotel & Casino

Family-friendly Carolina resort in Isla Verde, walk to Isla Verde Beach
A casino, a restaurant and an outdoor pool are available at this resort. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour fitness centre, a bar/lounge and a poolside bar are on-site. All 313 rooms provide free WiFi and free wired Internet, flat-screen TVs with cable channels, and conveniences such as fridges and microwaves. Other amenities available to guests include coffee/tea makers, free weekday newspapers and free local calls.
Embassy Suites by Hilton San Juan Hotel & Casino offers 313 forms of air-conditioned accommodation with laptop-compatible safes and coffee/tea makers. 55-inch Flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Covered self parking: USD 19.00 per night
  • Covered valet parking: USD 24.00 per night
  • Parking height restrictions apply

Food and drink

  • Free cooked-to-order breakfast available 6:30 AM–9:00 AM on weekdays and 7:30 AM–10:00 AM on weekends
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar

Things to do

  • 24-hour fitness centre
  • Children's pool
  • Outdoor pool
  • Playground
  • Spa services
  • Hot tub

Family friendly

  • Children's pool
  • Dry cleaning service
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Playground
  • Fridge

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Water sports equipment

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms
  • Conference space (12000 square feet)

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas

Spa

  • Body treatments
  • Facials

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 6 casino gaming tables
  • 114 casino slot machines
  • Bingo
  • Beach towels
  • Casino (650 square feet of space)
  • Couples dining
  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Linens

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • 55-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Free local calls
  • Free newspapers (weekdays)
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

See similar properties

Policies

Check-in

Check-in between 4:00 PM and midnight
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 35.00 per accommodation, per night
The resort fee includes:
  • Beach loungers
  • Beach towels
  • Internet access
  • Phone calls
  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Covered self-parking fee: USD 19.00 per night
  • Valet parking fee: USD 24.00 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

Embassy Suites Hotel & Casino
Embassy Suites Hotel & Casino San Juan
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Embassy Suites by Hilton San Juan Hotel & Casino Resort Carolina

Frequently asked questions

Can I cancel my reservation for free at Embassy Suites by Hilton San Juan Hotel & Casino and receive a full refund?
Yes, Embassy Suites by Hilton San Juan Hotel & Casino offers free cancellation on select room rates, because flexibility matters! Please refer to Embassy Suites by Hilton San Juan Hotel & Casino cancellation policy on our site for more details about any exclusions or requirements.
Does Embassy Suites by Hilton San Juan Hotel & Casino have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Embassy Suites by Hilton San Juan Hotel & Casino pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Embassy Suites by Hilton San Juan Hotel & Casino?
Self-parking is available for USD 19.00 per night. Valet parking is available for USD 24.00 per night.
What time is check-in at Embassy Suites by Hilton San Juan Hotel & Casino?
Check-in is from 4:00 PM to midnight. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at Embassy Suites by Hilton San Juan Hotel & Casino?
Checkout is at 11 AM. Late checkout is available for a fee (amount may vary, subject to availability).
Where is Embassy Suites by Hilton San Juan Hotel & Casino located?
This family-friendly Carolina resort is located near the airport, 0.3 mi (0.5 km) from Isla Verde Beach, and within 6 mi (10 km) of Condado Beach and Plaza las Americas. Puerto Rico Convention Center and Port of San Juan are also within 9 mi (15 km).
4.3
Excellent
5 - Excellent
519
4 - Good
296
3 - Okay
103
2 - Poor
38
1 - Terrible
22

4.4/5

Cleanliness

4.4/5

Staff & service

4.3/5

Amenities

4.2/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, amenities, property conditions & facilities
Sad face IconDisliked: Staff & service
I really enjoy this resort!!! I understand we are in a pandemic that’s why some people can be stressed out. All the staff except the people from breakfast was very nice but the breakfast people were rude. My family and I were happy and we will stay again
Stayed 2 nights in Oct 2020

3/5 Okay

Happy face iconLiked: Staff & service
The poll and casino no more room was Ok service Ok
Stayed 5 nights in Oct 2020

2/5 Poor

Travelled with family and small children, Business traveller
Happy face iconLiked: Cleanliness, staff & service
Sad face IconDisliked: Amenities, property conditions & facilities
I reserved two connecting room. The internet connection was terrible. We spend more than 5 hours trying to connect the devices to the hotel internet. I reported the issue to the Manager on Duty. He tried to help us. Next day the Internet connection problem continued. The hotel need to resolve the internet connection on 4 floor.
Stayed 4 nights in Oct 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional and friendly environment. I wish it wasn’t a pandemic, i probably could’ve enjoyed it more
Stayed 4 nights in Oct 2020

3/5 Okay

Travelled with family and small children
Sad face IconDisliked: Staff & service, amenities, property conditions & facilities
The worst breakfast food ever! And the door of our bedroom damages and inside the tub paint peeling.
Stayed 3 nights in Oct 2020

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