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"Excellent customer service. We always stay at Royal Leonardo because it’s convenient and it has great facilities. The restaurant is very good and breakfast is delicious. The person in charge of our check in in room 345 on Friday April 19th was kind, polite and helpful with my kind request. Also, Jean Carlos at breakfast buffet is always very nice. I miss Kasey as he was extremely kind and polite and I must highlight his brilliant customer service. I know he is now based in Birmingham and I hope to greet him there too. The person in charge at the breakfast desk (a young Asian gentleman is very proactive and he was helping my husband to find me in the restaurant). Also, I love the upgrade room system, parking facility and self check in. The best surprise was some years ago when I got a present containing an Oxford beautiful cup, a key ring and a beautiful note as a welcoming back and an apology for an incident caused by another guest who was smoking and disturbed our corridor. What a lovely gesture! Overall, I had a nice weekend thanks to Royal Leonardo! As a regular customer, I would like to get directly with the hotel, the same prices as Expedia offers. I highly recommend this hotel to my family, friends and Oxford University colleagues. Kind regards filled with gratitude, E Perez and A Garcia "

"This is our 3rd time staying at Macdonald Hotel Windsor Uk and we'll be back again another time. The service is excellent, the hotel is excellent and location is excellent. "

"Super easy to check in and customer service was excellent!"

"I would have loved to find a bottle water in the room on the day of arrival after an 8 hour flight from NY"

"Delightfully quaint on the banks of the river. Staff very cheerful and accommodating and the room was a treasure hunt to find but that added to the charm. "

"The hotel was amazing. The facilities were above expectations.. my only complaint was the food "

"Second time at the hotel. Great value, big and clean rooms. Wonderful breakfast, only few minutes by taxi to the heart of Oxford. Will certainly be back soon."

"Lovely hotel with real character. Great location"

"Great location if you are visiting Oxford. Great staff and the rooms are so quaint. Makes you feel like you are part of the upper gentry of Oxford a hundred years ago. "