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"In paying for an executive room, amenities such as the coffee machine were included. However this didn’t work, one of the plug sockets didn’t work and the bathroom sink was blocked. We contacted Reception who advised they would send a replacement machine up but it didn’t materialise. There were no assurance checks in place to ensure this happened. I also messaged the property twice in advance to ask for a late check out by 1 hr, with no answer to my actual question. However the gentleman on arrival on reception was helpful and did this for us. Overall this was not the best Leonardo we have stayed in, having stayed in multiple across major cities. To pay for an upgraded room with poor facilities and no apology is disappointing and questioning the brand name in the future. "

"All great"

"Room is abit small but great overall"

"Very clean. Soundproofing was excellent given the location. Check-in and check-out was painless. All the staff we encountered were helpful and friendly. One minor gripe would be the lack of USB charging points in our room."

"Very noisy in room No lifts Loud "

"Excellent location connected to Heathrow airport so very convenient. Not taxi needed"

"Basic room with everything you need before the airport! Budget friendly. "

"I was in a car rental, dropped my family and returned the car. The lady at the front desk said the airport bus was ‘not always’ reliable, but it was for us. "

"Nice, convenient hotel. No issues"