Title: Ocean Zen Suites on 5th Avenue - Adults Only Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Ocean Zen Suites on 5th Avenue - Adults Only Adults-only sanctuary in Playa del Carmen with a refreshing outdoor pool and sun loungers, offering travelers the perfect balance of relaxation and adventure ## Photo gallery for Ocean Zen Suites on 5th Avenue - Adults Only ![Beach nearby, white sand, beach towels - Ocean Zen Suites on 5th Avenue - Adults Only (Playa del Carmen)](https://images.trvl-media.com/lodging/20000000/19290000/19285300/19285209/5ded0966.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Eco Luxury Executive Suite 2 Double 3-4 | 1 bedroom, pillow-top beds, in-room safe, individually decorated - Ocean Zen Suites on 5th Avenue - Adults Only (Playa del Carmen)](https://images.trvl-media.com/lodging/20000000/19290000/19285300/19285209/be1cf2ff.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, pool loungers - Ocean Zen Suites on 5th Avenue - Adults Only (Playa del Carmen)](https://images.trvl-media.com/lodging/20000000/19290000/19285300/19285209/86dc51ee.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Balcony - Ocean Zen Suites on 5th Avenue - Adults Only (Playa del Carmen)](https://images.trvl-media.com/lodging/20000000/19290000/19285300/19285209/8e5c04fa.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property entrance - Ocean Zen Suites on 5th Avenue - Adults Only (Playa del Carmen)](https://images.trvl-media.com/lodging/20000000/19290000/19285300/19285209/0833783c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Ocean Zen Suites in Playa del Carmen on 5th Avenue is an adults-only property with a rooftop terrace and garden for relaxation. The outdoor pool offers a refreshing retreat. Enjoy express check-in/out, multilingual staff, beach towels, and concierge services for a seamless stay. ## Reviews 8.0 Very good ## Popular amenities - Free Wi-Fi - Air-conditioning - Laundry room - Housekeeping - 24/7 front desk £39 includes taxes & fees 19 Jan - 20 Jan 2026 ## Room options ### Check availability for these dates Tonight [Dec 20 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-20&endDate=2025-12-21&selected=19285209&PinnedHotelID=19285209&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-20&endDate=2025-12-21&selected=19285209&PinnedHotelID=19285209&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 21 - Dec 22](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=19285209&PinnedHotelID=19285209&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=19285209&PinnedHotelID=19285209&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=19285209&PinnedHotelID=19285209&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=19285209&PinnedHotelID=19285209&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=19285209&PinnedHotelID=19285209&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=19285209&PinnedHotelID=19285209&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 7 of 7 rooms ### View all photos for Honeymoon Suite, 1 Bedroom, Balcony, 100% Ocean View ![Honeymoon Suite, 1 Bedroom, Balcony, 100% Ocean View | 1 bedroom, pillow-top beds, in-room safe, individually decorated](https://images.trvl-media.com/lodging/20000000/19290000/19285300/19285209/0e501885.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Honeymoon Suite, 1 Bedroom, Balcony, 100% Ocean View ### Highlights Balcony or patio Garden Individually furnished Individually decorated Air conditioning Fridge Flat-screen TV Pillow-top bed - 440 sq ft - 1 bedroom - Ocean view - Sleeps 3 - 1 King Bed and 1 Single Sofa Bed ### View all photos for Eco Luxury Executive Suite 2 Double 3-4 ![Eco Luxury Executive Suite 2 Double 3-4 | 1 bedroom, pillow-top beds, in-room safe, individually decorated](https://images.trvl-media.com/lodging/20000000/19290000/19285300/19285209/a268493b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Eco Luxury Executive Suite 2 Double 3-4 ### Highlights Furnished balcony Garden Individually furnished Individually decorated Air conditioning Fridge Flat-screen TV Pillow-top bed - 431 sq ft - 1 bedroom - Partial sea view - Sleeps 5 - 2 Double Beds and 1 Single Sofa Bed ### View all photos for Eco Luxury Deluxe Suite 5 Infinity pool ![1 bedroom, pillow-top beds, in-room safe, individually decorated](https://images.trvl-media.com/lodging/20000000/19290000/19285300/19285209/1cc93ca9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Eco Luxury Deluxe Suite 5 Infinity pool ### Highlights Furnished balcony or patio Garden Individually furnished Individually decorated Air conditioning Kitchenette Fridge Flat-screen TV - 431 sq ft - 1 bedroom - Sleeps 3 - 1 Double Bed and 1 Single Bed ### View all photos for Eco Luxury Business Suite 6 Rooftop Pool ![1 bedroom, pillow-top beds, in-room safe, individually decorated](https://images.trvl-media.com/lodging/20000000/19290000/19285300/19285209/1cc93ca9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Eco Luxury Business Suite 6 Rooftop Pool 10.0 Exceptional 1 review ### Highlights Lanai Garden Individually furnished Individually decorated Air conditioning Fridge Flat-screen TV Pillow-top bed - 390 sq ft - 1 bedroom - Sleeps 3 - 1 Single Bed and 1 Double Bed ### View all photos for Honeymoon Suite, 1 King Bed with Sofa bed, Kitchenette, Courtyard View ![Honeymoon Suite, 1 King Bed with Sofa bed, Kitchenette, Courtyard View | 1 bedroom, pillow-top beds, in-room safe, individually decorated](https://images.trvl-media.com/lodging/20000000/19290000/19285300/19285209/0a1c1188.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Honeymoon Suite, 1 King Bed with Sofa bed, Kitchenette, Courtyard View ### Highlights Garden Individually furnished Individually decorated Air conditioning Kitchenette Fridge Pillow-top bed Blackout curtains - 390 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Single Sofa Bed ### View all photos for Eco Luxury Deluxe Suite 8 2 Double beds ![Eco Luxury Deluxe Suite 8 2 Double beds | 1 bedroom, pillow-top beds, in-room safe, individually decorated](https://images.trvl-media.com/lodging/20000000/19290000/19285300/19285209/fca4c68f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Eco Luxury Deluxe Suite 8 2 Double beds ### Highlights Lanai Garden Individually furnished Individually decorated Air conditioning Fridge Flat-screen TV Pillow-top bed - 400 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Eco Luxury Queen Suite - Infinity pool 9 ![Eco Luxury Queen Suite - Infinity pool 9 | 1 bedroom, pillow-top beds, in-room safe, individually decorated](https://images.trvl-media.com/lodging/20000000/19290000/19285300/19285209/0ba0dec8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Eco Luxury Queen Suite - Infinity pool 9 ### Highlights Garden Separate dining area Individually furnished Individually decorated Air conditioning Fridge Flat-screen TV Pillow-top bed - 430 sq ft - 1 bedroom - Sleeps 5 - 2 Queen Beds and 1 Single Sofa Bed ## You may also like Ad ![Outdoor pool, free pool cabanas](https://images.trvl-media.com/lodging/102000000/101260000/101254700/101254610/85e7a2e9.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Beachfront by The Fives Hotels - A la Carte All Inclusive Adults Only Playa del Carmen - Pool - Breakfast included - All-inclusive - Spa 9.6 Exceptional 113 reviews £389 includes taxes & fees 3 Jan - 4 Jan 2026 [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Beachfront-By-The-Fives-Hotels.h101254610.Hotel-Information?chkin=2026-1-3&chkout=2026-1-4&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=0f40ad31-6c46-4928-9a1c-d24d6532ca98&top_cur=GBP) Ad ![View from property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/33000000/32540000/32536800/32536723/0a6f2ccc_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Palmaïa-The House of AïA: All Inclusive Wellness Resort Playacar - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Ocean-Zen-Suites-On-5th-Avenue-Adults-Only.h19285209.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Ocean-Zen-Suites-On-5th-Avenue-Adults-Only.h19285209.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.64257%2C-87.06067&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=WLNV8WinC6qQKUmGFaX1Mx2RaNQ=) Quinta Avenida (5a) Calle 68 y 70, Mza 368 Lote 2 Luis Donaldo Colosio, Playa del Carmen, QROO, 77728 #### What's nearby - Guadalupe Church \- 6 min walk \- 0.4 miles - Mamitas Beach \- 11 min walk \- 0.6 miles - Playa del Carmen Main Beach \- 15 min walk \- 0.8 miles - Punta Esmeralda Beach \- 19 min walk \- 1.0 mile - Quinta Avenida \- 19 min walk \- 1.0 mile #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive #### Restaurants - ‪Crisol - ‬4 min walk - ‪Que Huevos - ‬7 min walk - ‪Fahrenheit Pool Bar & Grill - ‬4 min drive - ‪Casa Ocelotl - ‬6 min walk - ‪El Calambrillo - ‬7 min walk ## About this property ### Ocean Zen Suites on 5th Avenue - Adults Only Hotel near Mamitas Beach Located close to Punta Esmeralda Beach and Quinta Alegría Shopping Mall, Ocean Zen Suites on 5th Avenue - Adults Only provides a rooftop terrace, a garden and dry cleaning/laundry services. Stay connected with free in-room WiFi. You'll also enjoy perks such as: - An outdoor pool, along with sunloungers - A casino shuttle, express check-out and express check-in - Luggage storage, smoke-free property and a water dispenser - Multilingual staff, beach towels and a 24-hour front desk Room features All rooms are individually furnished, and include comforts such as laptop-compatible safes and air conditioning, as well as perks such as free WiFi. More amenities include: - Bathrooms with rainfall showers and designer toiletries - Private gardens, wardrobes/cupboards and fridges ## Similar properties ![Rooftop terrace](https://images.trvl-media.com/lodging/61000000/60030000/60024600/60024533/0da5dda6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Terrasse Hotel Playa del Carmen Luis Donaldo Colosio - Pool - Spa - Free Wi-Fi - Air-conditioning 8.8 Excellent 178 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-03&endDate=2026-01-04&selected=60024533&PinnedHotelID=60024533&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/73000000/72620000/72614000/72613959/30370dd9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mare Condo Vacacional Luis Donaldo Colosio - Pool - Pet-friendly - Free Wi-Fi - Air-conditioning 8.8 Excellent 136 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-03&endDate=2026-01-04&selected=72613959&PinnedHotelID=72613959&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior detail](https://images.trvl-media.com/lodging/1000000/910000/907400/907301/074c4fef.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kinbe Hotel Boutique Downtown Playa del Carmen - 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Pool - Spa - Parking included - Free Wi-Fi 8.2 Very good 643 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-03&endDate=2026-01-04&selected=15990017&PinnedHotelID=15990017&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/103000000/102380000/102379700/102379651/909349b9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Alizee Tower Zazil-ha - Pool - Kitchen - Free Wi-Fi - Air-conditioning 9.8 Exceptional 26 reviews £126 includes taxes & fees 27 Dec - 28 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-27&endDate=2025-12-28&selected=102379651&PinnedHotelID=102379651&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/9000000/8130000/8121800/8121782/6e6512c7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Suites Fenicia - Adults Only Zazil-ha - Pool - Parking included - Free Wi-Fi - Air-conditioning 9.2 Wonderful 89 reviews £40 includes taxes & fees 11 Jan - 12 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=8121782&PinnedHotelID=8121782&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - No on-site parking available - Street parking available - Casino shuttle (surcharge) ### Things to do - 24-hour pool access - Outdoor pool ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Water dispenser ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff ### Outdoors - Barbecue grill - Beach towels - Garden - In a provincial park - Picnic area - Pool loungers - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Stair-free path to entrance - Upper floors accessible by stairs only - Well-lit path to entrance ### More - 2 buildings - 3 floors - Built in 2017 - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Pillowtop mattress ### Bathroom - Designer toiletries - Private bathroom - Rainfall showerhead - Shower - Towels provided ### Food and drink - Refrigerator ### More - Access via exterior corridors - Air conditioning - Ceiling fan - Individual decor - Individual furnishings - Iron/ironing board - Laptop-compatible safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 11 PM Early check-in subject to availability Early check-in is available for a fee Contactless check-in and check-out are available Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation You will be asked to provide the property with a copy of your passport after booking If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A damage deposit of MXN 1000 will be collected before check-in. We have included all charges provided to us by the property. ### Optional extras - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, mobile payments and cash Mobile payment options include: PayPal Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties 24-hour pool access Guests under 18 years old are not permitted at this adults-only property Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Ocean Zen Suites 5th Avenue Adults Hotel Playa del Carmen Ocean Zen Suites 5th Avenue Adults Playa del Carmen Ocean Zen Suites 5th Avenue Adults Ocean Zen Suites 5th Avenue A Ocean Zen Suites On 5th Avenue Ocean Zen Suites on 5th Avenue - Adults Only Hotel Ocean Zen Suites on 5th Avenue - Adults Only Playa del Carmen ## Frequently asked questions ### Does Ocean Zen Suites on 5th Avenue - Adults Only have a pool? ### How much does it cost to stay at Ocean Zen Suites on 5th Avenue - Adults Only? ### Is Ocean Zen Suites on 5th Avenue - Adults Only pet-friendly? ### How much is parking at Ocean Zen Suites on 5th Avenue - Adults Only? ### What time is check-in at Ocean Zen Suites on 5th Avenue - Adults Only? ### What time is check-out at Ocean Zen Suites on 5th Avenue - Adults Only? ### Where is Ocean Zen Suites on 5th Avenue - Adults Only located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Ocean Zen Suites on 5th Avenue - Adults Only Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.6 Cleanliness ### 8.2 Location ### 8.4 Staff & service ### 8.0 Eco-friendliness ### 8.0 Property conditions & facilities 10 - Excellent 84 8 - Good 41 6 - Okay 24 4 - Poor 7 2 - Terrible 17 ## Reviews ### 10/10 Excellent #### Emily 15 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Clean & comfortable room, lovely location a few minutes walk from the beach, gorgeous ocean view, next door to Bajo Café - exquisite food & service, lovely low key vibe. ![](https://a.travel-assets.com/ugc/hotel-reviews/f9cc61c3-a5cb-428f-8e76-20fc230c360d-1763247762284.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Secure entrance ](https://a.travel-assets.com/ugc/hotel-reviews/55ab979b-6a83-4699-937f-96728dfbca4d-1763247769109.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/27b292de-e3b0-47c8-9c1e-9d8248c21e9a-1763247767562.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Bajo Café next door ](https://a.travel-assets.com/ugc/hotel-reviews/19b852a1-6e2c-4f93-ae68-055d93d9203d-1763247766824.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Emily Stayed 4 nights in Nov 2025 ### 8/10 Good #### Stacy 3 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Didnt even have a chance to dip in the pool but it lookked clean and lovely. ##### Stacy Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Jason 13 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great price for a nice property. A little far away from the center of town but right next to the beach ##### Jason Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### Juanita 5 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities Very clean and comfortable ##### Juanita Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Kiara 8 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Close to the beach and plenty of food options close by. ##### Kiara ### 10/10 Excellent #### PATHPORN 28 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Gems Clean. Safe. Quiet. Close to the beach and small restaurants, but far enough away from the tourist areas. This is perfect for people who want a quieter experience and a great beach, seconds from their room. It is also just down the street from Pranamaya Free dive which offers a variety of excursions. Great people. ##### PATHPORN Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Bonnie 13 Mar 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room was clean, comfortable and spacious. the location was fantastic ##### Bonnie Stayed 1 night in Mar 2023 ### 10/10 Excellent #### Robin 16 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lovely quiet hotel We stayed here for four nights at the end of our honeymoon. The staff were amazing and very helpful. The location was very quiet and the views were lovely of the jungle and ocean. ##### Robin Stayed 1 night in Jun 2023 ### 10/10 Excellent #### Esmeralda Nava 24 Mar 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room was nice and clean, we had everything we need. A walk distance to restaurants and beaches. ##### Esmeralda Nava Stayed 7 nights in Mar 2023 ### 10/10 Excellent #### Ronald 3 May 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We like the view because it is overlooking the forested area. It is also very walkable to the beach. The staff are nice. ##### Ronald Stayed 4 nights in Apr 2023 ### 2/10 Terrible #### Kathryn 31 Jan 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Pictures I do not trust this hotel chain they are terrible very unsanitary and unsafe ##### Kathryn Stayed 12 nights in Jan 2025 ### 6/10 Okay #### Derek 25 Dec 2017 Liked: Cleanliness, staff & service, property conditions & facilities It was very clean ##### Derek ### 8/10 Good #### Ute 25 Jul 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Closeness to beach super; very helpful staff; Wifi connection VERY Bad. ##### Ute Stayed 2 nights in Jul 2023 ### 10/10 Excellent #### Vasili 10 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was our third stay at Ocean Zen. They really care. Yes, do not expect a perfect place but compared to many other places we've stayed, we had everything we needed. Love that their staff speaks good English, rooms are clean, away from the "insanity of the 5th Avenue," here at least you can SLEEP and have all you need for a get away stay. We miss visiting with "turtles" and look forward to being back in the fall/winter. P.S. It was great annual business planning and a recharge trip. Wish the rooms would have a "desk or at least a table." ##### Vasili Stayed 6 nights in Feb 2025 ### 10/10 Excellent #### Jimmy 9 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities Perfect ##### Jimmy Stayed 14 nights in Apr 2023 ### 6/10 Okay #### Dawn 24 Nov 2024 Liked: Cleanliness, staff & service The suite that we had was spacious, clean and had a nice balcony. We were in very close proximity to the beach. The courtyard area was not very well tended, and we had no hot water at all during our 3 days stay. The staff however were as pleasant and accommodating as they could be, but the problem was not resolved before we checked out ##### Dawn Stayed 3 nights in Nov 2024 ### 8/10 Good #### Francessca 19 Dec 2023 Liked: Staff & service, property conditions & facilities Staff was amazing, Anna Maria made sure i had what I needed and assisted with any requests I had. About 10min walk to downtown 5th avenue. Nice view from the pool area to the Ocean. I was traveling alone and am a women so walking back at night was not the best choice, the hotel is in kore of a residential area. The stay was nice and I would stay again. ##### Francessca Stayed 2 nights in Dec 2023 ### 6/10 Okay #### gabriel 11 Mar 2024 Liked: Cleanliness A lot of noise in the morning early. ##### gabriel Stayed 1 night in Mar 2024 ### 6/10 Okay #### MARIA 23 Dec 2024 Disliked: Staff & service Room was in good condition, well maintained, nice view but NO hot water 😮 also garbage from previous renters were not cleaned, there was a bag full of garbage and a bin full under the sink , good flies all over the place . The restroom had also a garbage big full of it . ##### MARIA Stayed 1 night in Dec 2024 ### 8/10 Good #### Jean-Sebastien 21 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A little off the beaten track from further south where there are too many people and too many stores. A 5 minute walk from the closest beach with local and semi-local restaurants near by. Also has a small pool on the roof with a view of the neighbourhood. Not a luxury hotel but it has character and that's what we liked about it. ##### Jean-Sebastien Stayed 2 nights in Feb 2023 ### 8/10 Good #### christopher 13 May 2024 Ok ##### christopher Stayed 1 night in May 2024 ### 6/10 Okay #### Steve 28 Sept 2024 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities This place was dissapointing, it has potential to be great but a few things let it down. The water pressure was the lowest I had ever experienced, making it hard to take a proper shower or even brush your teeth, no hot water either. The pillows were hard and had lumps in them, new pillows would go a long way to making the stay more comfortable. The location is ok, the area is a little dodgy but could be worse and lastly the place is a little run down, it could use some refurbishment and painting. ##### Steve Stayed 3 nights in Sep 2024 ### 4/10 Poor #### Jaime 2 Nov 2023 Disliked: Staff & service #### Do not go there Trust me Not very pleasant place Lsst time I stayed at a Hotel nearby that was the same price but it was way much better They do not have parking available and it fells quite unsafe to leave the car in the street This place should have a two star rating at most ##### Jaime Stayed 1 night in Oct 2023 ### 2/10 Terrible #### Carlos 21 Apr 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Do not recommend Terrible service, no air conditioning, no elevator, dirty. Not tourist friendly what so ever. Never answer their phones ##### Carlos Stayed 7 nights in Mar 2024 ### 2/10 Terrible #### Genise 11 Jul 2023 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities This plae is terrible. They didnt have hot water. Said there was a spa but there was not one. The pool looked dirty. We stayed one night and left and they wouldn't refund our 2 day other day. The saying is true you get what you pay for... run away from this property ##### Genise Stayed 3 nights in Jul 2023 ## Expedia's Latest Trends ### Hotels > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [Viva Maya by Wyndham, A Trademark All Inclusive Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Viva-Wyndham-Maya-All-Inclusive.h569232.Hotel-Information) > > [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > > [Wyndham Alltra Playa del Carmen Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Wyndham-Alltra-Playa-Del-Carmen-Adults-Only-All-Inclusive.h522220.Hotel-Information) > > [Hotel Riu Playacar - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Riu-Playacar-All-Inclusive.h580668.Hotel-Information) > > [Viva Azteca by Wyndham, A Trademark All Inclusive Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Viva-Wyndham-Azteca-Resort-All-Inclusive.h569233.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [The St. Regis Kanai Resort, Riviera Maya](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-St-Regis-Kanai-Resort.h88203504.Hotel-Information) > > [Iberostar Waves Tucán - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Iberostar-Tucan-All-Inclusive.h889874.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Capri-Riviera-Cancun.h906203.Hotel-Information) > > [Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Maroma-Beach-Riviera-Cancun-Adults-Only-All-Inclusive.h1862827.Hotel-Information) > > [Playacar Palace All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Playacar-Palace-All-Inclusive.h41060.Hotel-Information) > > [Hotel Riu Tequila - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Riu-Tequila-All-Inclusive.h487013.Hotel-Information) > > [Palmaïa-The House of AïA: All Inclusive Wellness Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Palmaia-The-House-Of-AiA-Wellness-Enclave-All-Inclusive.h32536723.Hotel-Information) > > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Allegro Playacar - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Allegro-Playacar-All-Inclusive.h328185.Hotel-Information) > > [Blue Diamond Luxury Boutique - All Inclusive - Adults Only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Blue-Diamond-Luxury-Boutique-All-Inclusive-Adults-Only.h1785105.Hotel-Information) > > [Hotel Colonial Playa del Carmen](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-SC-Hotel-Playa-Del-Carmen.h2793346.Hotel-Information) > > [Palafitos Overwater Bungalows, Catamarán, Cenote, All & More Inclusive - Adults Only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Palafitos-Overwater-Bungalows-At-El-Dorado-Maroma.h22671135.Hotel-Information) > > [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > > [Iberostar Waves Quetzal - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Iberostar-Quetzal-All-Inclusive.h428594.Hotel-Information) > > [HM Playa del Carmen](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-HM-Playa-Del-Carmen.h11516987.Hotel-Information) > > [Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hilton-Playa-Del-Carmen.h1151540.Hotel-Information) > > [Mahekal Beach Front Resort & Spa](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Mahekal-Beach-Front-Resort-Spa.h992175.Hotel-Information) > > [BlueBay Grand Esmeralda All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-BlueBay-Grand-Esmeralda-All-Inclusive.h1411000.Hotel-Information) > > [The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Reef-28-Hotel-Spa-Luxury-Adults-Only-All-Suites.h18722766.Hotel-Information) > > [Sandos Caracol Nature Resort & Water Park All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) > > [Catalonia Playa Maroma – All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Catalonia-Privileged-Maroma-All-Inclusive.h1524371.Hotel-Information) ---