Title: Illusion Xpress (Attraction Hotel Deluxe) Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Illusion Xpress (Attraction Hotel Deluxe) Travelers enjoy local flavors at this central Playa del Carmen hotel, where the outdoor pool offers a relaxing retreat and the terrace showcases scenic views ## Photo gallery for Illusion Xpress (Attraction Hotel Deluxe) ![Outdoor pool, open 8:00 AM to 10:00 PM, pool loungers - Illusion Xpress (Attraction Hotel Deluxe) (Playa del Carmen)](https://images.trvl-media.com/lodging/33000000/32150000/32147300/32147213/b9bfa9e6.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Point of interest - Illusion Xpress (Attraction Hotel Deluxe) (Playa del Carmen)](https://images.trvl-media.com/lodging/33000000/32150000/32147300/32147213/6f28763b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Rooftop terrace - Illusion Xpress (Attraction Hotel Deluxe) (Playa del Carmen)](https://images.trvl-media.com/lodging/33000000/32150000/32147300/32147213/5a2cf803.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Free daily continental breakfast - Illusion Xpress (Attraction Hotel Deluxe) (Playa del Carmen)](https://images.trvl-media.com/lodging/33000000/32150000/32147300/32147213/c28de80d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Twin Room | Minibar, in-room safe, desk, laptop workspace - Illusion Xpress (Attraction Hotel Deluxe) (Playa del Carmen)](https://images.trvl-media.com/lodging/33000000/32150000/32147300/32147213/cfe5cf3a.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies BFH ATTRACTION Deluxe Hotel in central Playa del Carmen offers local cuisine for breakfast and a snack bar for all-day cravings. Guests can relax by the outdoor pool or enjoy terrace views. Attentive staff provide luggage storage and concierge services to enhance the stay. ## Reviews 7.6 Good ## Popular amenities - Pool - Breakfast included - Free Wi-Fi - Air-conditioning - Housekeeping - 24/7 front desk ## Room options ### Check availability for these dates Tonight [Jan 7 - Jan 8](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=32147213&PinnedHotelID=32147213&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=32147213&PinnedHotelID=32147213&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 8 - Jan 9](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=32147213&PinnedHotelID=32147213&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=32147213&PinnedHotelID=32147213&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 9 - Jan 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=32147213&PinnedHotelID=32147213&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=32147213&PinnedHotelID=32147213&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=32147213&PinnedHotelID=32147213&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=32147213&PinnedHotelID=32147213&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 4 of 4 rooms ### View all photos for Standard Twin Room ![Standard Twin Room | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/33000000/32150000/32147300/32147213/b613c040.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room 8.0 Very good 10 reviews ### Highlights Air conditioning TV Ceiling fan Rainfall showerhead Hairdryer Private bathroom Minibar Satellite channels - Sleeps 2 - 2 Single Beds ### View all photos for Deluxe Quadruple Room ![Deluxe Quadruple Room | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/33000000/32150000/32147300/32147213/c1316471.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Quadruple Room 7.0 Good 4 reviews ### Highlights Air conditioning TV Ceiling fan Rainfall showerhead Hairdryer Private bathroom Minibar Satellite channels - Sleeps 4 - 1 King Bed and 1 Double Bed ### View all photos for Double Room, Ocean View ![Double Room, Ocean View | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/33000000/32150000/32147300/32147213/77dfbfac.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Ocean View ### Highlights Patio Air conditioning TV Ceiling fan Rainfall showerhead Hairdryer Private bathroom Minibar - Sea view - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Double Room ![Deluxe Double Room | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/33000000/32150000/32147300/32147213/bb5c3a93.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room ### Highlights Air conditioning TV Ceiling fan Rainfall showerhead Hairdryer Private bathroom Minibar Satellite channels - Sleeps 2 - 1 King Bed ## You may also like Ad ![Outdoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/20000000/19140000/19138900/19138867/52fe08ca_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Fives Downtown Hotel - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-BFH-ATTRACTION-Deluxe-Hotel.h32147213.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-BFH-ATTRACTION-Deluxe-Hotel.h32147213.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62636%2C-87.07545&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=TnexqQOBPBkiGiVnMfWYsoNYHAs=) Calle 6 entre Avenida 15 y Avenida 20, Playa del Carmen, QROO, 77710 #### What's nearby - Central Square \- 2 min walk \- 0.1 miles - Quinta Avenida \- 3 min walk \- 0.2 miles - Playa del Carmen Main Beach \- 6 min walk \- 0.4 miles - Mamitas Beach \- 11 min walk \- 0.6 miles - Playa del Carmen Maritime Terminal \- 11 min walk \- 0.6 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive #### Restaurants - ‪Yum Yum - ‬2 min walk - ‪Cocina Doña Paula - ‬1 min walk - ‪Café Andrade - ‬2 min walk - ‪Mercado Los Portales - ‬1 min walk - ‪La Brocherie - ‬1 min walk ## About this property ### Illusion Xpress (Attraction Hotel Deluxe) Hotel near Quinta Avenida Located close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, Illusion Xpress (Attraction Hotel Deluxe) provides free continental breakfast, a terrace and a snack bar/deli. Guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - An outdoor pool, along with sunloungers - Luggage storage, a 24-hour front desk and a front desk safe - Smoke-free property, tour/ticket information and concierge services - A lift - Guest reviews give top marks for the helpful staff Room features All guest rooms at Illusion Xpress (Attraction Hotel Deluxe) boast thoughtful touches, such as laptop-friendly workspaces and air conditioning, in addition to amenities, such as free WiFi and safes. Other conveniences in all rooms include: - Bathrooms with rainfall showers and hairdryers - 32-inch TVs with satellite channels - Wardrobes/cupboards, ceiling fans and daily housekeeping ## Similar properties ![Single Room, Partial Ocean View (Cabanas Vision) | Minibar, in-room safe, blackout curtains, free WiFi](https://images.trvl-media.com/lodging/2000000/1170000/1163400/1163348/f66483fd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Illusion Boutique Hotel Downtown Playa del Carmen - Pool - Breakfast included - Free Wi-Fi - Air-conditioning 7.6 Good 829 reviews £46 includes taxes & fees 5 Feb - 6 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=1163348&PinnedHotelID=1163348&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/4000000/3580000/3575300/3575261/6f86acb1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Maya Turquesa - Playa del Carmen Downtown Playa del Carmen - Pool - Breakfast included - Kids’ pool - Free Wi-Fi 6.6 335 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=3575261&PinnedHotelID=3575261&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/16000000/16000000/15990100/15990017/ebabb713.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel52 Luis Donaldo Colosio - Pool - Spa - Parking included - Free Wi-Fi 8.2 Very good 649 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=15990017&PinnedHotelID=15990017&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/e0579876.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Hacienda Paradise Downtown Playa del Carmen - Pool - Breakfast included - Spa - Free Wi-Fi 8.2 Very good 570 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) ![Serves breakfast, lunch and dinner](https://images.trvl-media.com/lodging/66000000/65730000/65722800/65722721/42a4a894.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### 12 Bees Hotel Downtown Playa del Carmen - Pool - Free Wi-Fi - Restaurant - Air-conditioning 8.8 Excellent 277 reviews £36 includes taxes & fees 6 Feb - 7 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=65722721&PinnedHotelID=65722721&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/3000000/2800000/2793400/2793346/6ad66374.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Colonial Playa del Carmen Downtown Playa del Carmen - Pool - Free Wi-Fi - Air-conditioning - 24/7 front desk 7.8 Good 1,296 reviews £41 includes taxes & fees 31 Jan - 1 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=2793346&PinnedHotelID=2793346&HadPinnedHotel=true®ionId=-1&adults=2) ![Private beach nearby, beach bar](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/253174cc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### BALAM Playa - 15 Th. Ave Downtown Playa del Carmen - Pool - Breakfast included - Pet-friendly - Free Wi-Fi 6.2 273 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) ![Presidential Suite | Private kitchen](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/8e42f677.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Kaoba Hotel & Suites Playa del Carmen - Pool - Breakfast included - Spa - Pet-friendly 8.4 Very good 840 reviews £37 includes taxes & fees 8 Jan - 9 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=37070571&PinnedHotelID=37070571&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 10:00 AM to 10:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/2000000/1150000/1141300/1141205/c260a12a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Caribbean Paradise Hotel & Spa - 5th Avenue Downtown Playa del Carmen - Pool - Spa - Free Wi-Fi - Air-conditioning 7.4 Good 806 reviews £66 includes taxes & fees 5 Feb - 6 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=1141205&PinnedHotelID=1141205&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/47000000/46230000/46223200/46223173/ce18a1be.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ahava Hotel Downtown Playa del Carmen - Pool - Free Wi-Fi - Restaurant - Air-conditioning 8.0 Very good 356 reviews £30 includes taxes & fees 15 Jan - 16 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=46223173&PinnedHotelID=46223173&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices) - Available in some public areas: Free WiFi ### Parking and transport - Offsite parking available (MXN 120 per day) - Street parking available ### Food and drink - Free continental breakfast available daily 8:30 AM to noon - Snack bar/deli ### Things to do - Outdoor pool ### Family friendly - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Beach cabanas (surcharge) - Pool loungers - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Handrails in stairways (89 centimetre high) - Lift (90 centimetre wide door) - Low-height door lock - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible path to lift - Wheelchair-accessible registration desk (95 centimetre high) - Wheelchair-width doorways (90 centimetre wide) ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Hair dryer - Private bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch TV with satellite channels ### Food and drink - Minibar ### More - Air conditioning - Ceiling fan - Desk - Iron/ironing board on request - Laptop workspace - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation You will be asked to provide the property with a copy of your passport after booking If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools Guests booked in breakfast inclusive rate plans receive a boxed to-go breakfast. This property's beach club is 600 yards (550 metres) away. ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Destination fee: MXN33.94 per person, per night. This fee does not apply to children under 12 years of age. We have included all charges provided to us by the property. ### Optional extras - Nearby parking fee: MXN 120 per day - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) - Cleaning/housekeeping/linen are available for an additional fee The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Cashless transactions are available On-site parties or group events are strictly prohibited Long-term renters welcome Safety features at this property include a fire extinguisher, a smoke detector, window guards and outdoor lighting Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 8:00 AM to 10:00 PM Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property Alcohol is not served at this property ### Property is also known as Xcala Illusion Express Hotel Playa del Carmen Xcala Illusion Express Hotel Xcala Illusion Express Playa del Carmen ## Frequently asked questions ### Does Illusion Xpress (Attraction Hotel Deluxe) have a pool? ### Is Illusion Xpress (Attraction Hotel Deluxe) pet-friendly? ### What time is check-in at Illusion Xpress (Attraction Hotel Deluxe)? ### What time is check-out at Illusion Xpress (Attraction Hotel Deluxe)? ### Where is Illusion Xpress (Attraction Hotel Deluxe) located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Illusion Xpress (Attraction Hotel Deluxe) Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.2 Cleanliness ### 9.8 Location ### 8.2 Staff & service ### 7.8 Eco-friendliness ### 7.8 Property conditions & facilities 10 - Excellent 146 8 - Good 95 6 - Okay 45 4 - Poor 25 2 - Terrible 42 ## Reviews ### 8/10 Good #### Sam 13 Dec 2025 Liked: Amenities, property conditions & facilities Helpful staff and good location with access to the main tourist strip. ##### Sam Stayed 1 night in Dec 2025 ### 8/10 Good #### Ashton 24 Dec 2025 Liked: Cleanliness, staff & service, amenities Amazing location, its a decent room in the heart of the city. Small things were a bit off. My shower leaked a bit and somethings were a bit broken but staff was amazing, kind, and helpful. Happy to assist anyway they could ##### Ashton Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### James 5 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay, excellent location. Very clean, friendly staff. Will stay again ##### James Stayed 8 nights in Mar 2025 ### 8/10 Good #### Nancy 4 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice and spacious. Tasty breakfast sandwiches . Only thing, the safe is not so safe. Technically anyone would be able to open it. ##### Nancy Stayed 6 nights in Apr 2025 ### 8/10 Good #### Maria Gabriela Mejía 28 Dec 2024 Liked: Cleanliness, staff & service, amenities Property was conveniently located close to beach and walking distance to tourist attractions. ##### Maria Gabriela Mejía Stayed 7 nights in Dec 2024 ### 8/10 Good #### Cláudia 27 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The Hotel itself is nice! Close to the fifth avenue and the beach, so location is amazing! The only bad part is that next door there is a club so the music is very loud until late and it’s hard to sleep. Otherwise, everything was great! ##### Cláudia Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Keith 13 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was one of the best places i've ever stayed in Playa Del Carmen. It was a wonderful stay and in a great location. ##### Keith Stayed 4 nights in Sep 2023 ### 8/10 Good #### Glorily 11 Nov 2023 Liked: Staff & service, property conditions & facilities Disliked: Amenities Hotel has a convenient location ##### Glorily Stayed 1 night in Nov 2023 ### 10/10 Excellent #### Philbert 20 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Way nice area hotel and being on the top floor we had a great view of the ocean and the downtown area. ##### Philbert Stayed 7 nights in Dec 2023 ### 8/10 Good #### Scotty 10 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Close to the main drag and walkable to the beach. many good restaurants in the direct neighborhood. also close to town square which has daily eveningmakets. pool is nice, tallest building in the area. not used much. nice quiet place to swim and relax. ##### Scotty Stayed 7 nights in Feb 2025 ### 10/10 Excellent #### RALPH 19 Dec 2023 Liked: Cleanliness, property conditions & facilities, room comfort #### Good hotel It was amazing. Great location. Staff very kind. Erwin was amazing. The 10 to 6 am guy from Argentina was amazing as well. Ill stay there again ##### RALPH Stayed 1 night in Dec 2023 ### 6/10 Okay #### Michael 3 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities Hotel was clean, modern, and conveniently located, however, there’s a club Nextdoor which blasted loud disco music until 2 am. ##### Michael Stayed 1 night in Mar 2024 ### 6/10 Okay #### Zachary 22 Jan 2024 Liked: Cleanliness, staff & service Shower was cold and ac didnt really work but it was clean and nice ##### Zachary Stayed 1 night in Jan 2024 ### 10/10 Excellent #### Radomir 19 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very Nice Room with Confort King bed! Very clean! I'm Coming Back for Sure. Hotel Stuff very helpful! Super Nice! Not too Far walk to the beach! Fantastico! ##### Radomir ### 6/10 Okay #### Seilan 15 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Friendly and helpfull staff. The noise from the streets in the morning will make sleeping well an issue. The where dogs barking, rooster crows and cars honking. Not the hotels fault tho, but good to keep in mind. Location was perfect, close to everything. ##### Seilan Stayed 2 nights in Apr 2024 ### 8/10 Good #### Omar 8 Sept 2023 Liked: Cleanliness, staff & service, amenities The location is amazing,2 blocks down is 5th avenue where you can never be bored. Beach is also a 2 min walk. My room was clean and comfortable with no issues besides the dead batteries in the television remote. I would stay here again with no hesitation. ##### Omar Stayed 4 nights in Sep 2023 ### 10/10 Excellent #### Steve 21 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was amazing, especially Edwin who took a lot of time to help us with our many questions and Ally who went out of his way to help when we had some issues. My family felt at home at BFH, mostly because of them and that convinced us to come back in the near future. Steve Lafreniere and Marcela Jimenez ##### Steve Stayed 5 nights in Aug 2023 ### 8/10 Good #### Verified traveller 27 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities Great location. Very close to the beach , both ADO bus stations , close to Walmart and the 5th ave. Its a place to sleep , don't expect who nows what. The rooms on the pictures look much bigger then in the reality. Staff at the front desk speaks english. Street gets noisy with music at night but hey its a Mexico. Good ,safe location. ##### Verified traveller Stayed 8 nights in Mar 2024 ### 10/10 Excellent #### Merwie 12 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities For a budget hotel, I thought it was great. The safe was new and worked well, the shower was good, and the mini-fridge proved essential. It was an easy walk everywhere I needed to go. The best thing about it, though, was the included breakfast!! It's not at the hotel but at a restaurant just around the corner, and it was wonderful to start each day with a real Mexican breakfast - coffee and a rotating menu that was more than I expected. ##### Merwie Stayed 6 nights in Mar 2024 ### 8/10 Good #### Aubree 11 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities This property was decent across the board. I will say that it was clean, and did have great views from the rooftop. Their pictures and description are very misleading. The beach is multiple blocks away. Easily a 15 min walk at least, thru very crowded areas. For restaurants and clubs, your only a couple blocks away. I definitely recommend parking on the rooftop parking garage, around the corner. Much cheaper than parking on the street and your car will be safe. ##### Aubree Stayed 1 night in Jan 2024 ### 8/10 Good #### Mélissa 25 Apr 2024 Liked: Cleanliness, staff & service It was a nice hotel, could have used more hot water had to take cold showers half of the week. I also got a few drops of blood on a towel (pimple broke after showering and I didn’t noticed) and was charged 100 pesos for it. Also if you want a blanket you need to ask for one. We thought they only gave sheets and only found out the day before leaving we could ask for blankets, we did ask but seems the cleaning lady forget and therefore never got any. Staff and were friendly. The breakfast was included as indicated however it was about 2 blocks away in another building, please also know only coffee, tea, juice, toast and game are included anything else needs to be paid for. ##### Mélissa Stayed 7 nights in Apr 2024 ### 4/10 Poor #### Bruce 23 Dec 2023 Disliked: Amenities, property conditions & facilities When I arrived at the front desk the guy was using the computer, but didnt have a second to look up and greet me. He continued doing his thing for a minute or two then finally acknowledged me. To me, the first impression is super important so if it were me behind the desk I would have stopped for a second to greet the guest and tell them that I would be right with them. I would have been more than satisfied with that. It's those little gestures that make the difference. The room was small, but clean and decent looking. The bed and pillows were rather firm for my liking, but ok. I ended buying a pillow at Mega store for $15 which helped. Hotel only provided light sheets and no heavier bed cover which I found inadequate. Shower was plenty strong must say, however, there was no water on 2 separate days. Room came with a small fridge, but it only worked while you were in the room because you have to insert your room key into an electronic reader each time you enter your room which activates power. So you can't store food in it during the day when you are gone because it will go bad. That didn't make much sense. Like clockwork, a rooster next door would "cockldoodldoo" early every morning endlessly. Not to mention 2 lil dogs would bark all day and night pretty well everyday. Also, there is hostel across the street that hosts late night parties every couple of days so I recommend earplugs if you want to actually sleep. Ok, I get it, it's a party town. Won't return. ##### Bruce Stayed 12 nights in Dec 2023 ### 10/10 Excellent #### Bouchra 12 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very friendly staff Patricia was wonderful she did make sure that my stay in wonderful Thank you Patricia ##### Bouchra Stayed 6 nights in Jul 2025 ### 10/10 Excellent #### JUAN HERNANDEZ 7 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excelente ##### JUAN HERNANDEZ Stayed 3 nights in Aug 2025 ### 2/10 Terrible #### Patricia 20 Sept 2025 Disliked: Cleanliness, staff & service, property conditions & facilities Bad service bad breakfast bad swimming pool ##### Patricia Stayed 4 nights in Sep 2025 ## Expedia's Latest Trends ### Hotels > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > > [Paradisus La Perla - 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