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Reviews of Leonardo Hotel Newcastle - Formerly Jurys Inn

4 out of 5
Leonardo Hotel Newcastle - Formerly Jurys Inn
Scotswood Road, Newcastle-upon-Tyne, England

Reviews

8.0

Very good

Rating 10 - Excellent. 443 out of 1011 reviews" "
Rating 8 - Good. 287 out of 1011 reviews" "
Rating 6 - Okay. 154 out of 1011 reviews" "
Rating 4 - Poor. 81 out of 1011 reviews" "
Rating 2 - Terrible. 46 out of 1011 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first stay at this hotel. The front of house staff were amazing, so friendly and attentive from me checking in to checking out! I think Johnny was the gentleman at receptions name when I was checking out so friendly and asking how my stay was he genuinely was interested in how I enjoyed my stay at the hotel. 5 star service!
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reception Team on 27 Mar 2024
Kind Regards

8/10 Good

Gordon

Liked: Cleanliness, amenities
Good location for all amenities
Stayed 1 night in Mar 2024
Response from Reception Team on 26 Mar 2024
Kind Regards

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reception Team on 26 Mar 2024
Kind Regards

8/10 Good

Steven

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel. Carpet in the room was torn in places but everything else was good
Stayed 1 night in Mar 2024
Response from Reception Team on 26 Mar 2024
Kind Regards

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service
5mins from the station. Room a bit tired but fine. Need to replace the shower gel more often as none in the wall pump.
Stayed 1 night in Mar 2024
Response from Reception Team on 22 Mar 2024
Kind Regards

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
This Hotel is in a central location for travelling. Hotel is more like a conference hotel.. Food and Breakfast fabulous. the outside I didn't like as people were smoking directly outside door and the bins were full of junk food bags. Train Station and Metro only short walk. The Bus Station is about 10 min walk, we got the bus to Angel of the North cost 2pound there and back. Can anyone explain why there are no tea/coffee mobile vans there or souveniers. There is literally nothing. Just a thought.
Stayed 2 nights in Mar 2024
Response from Reception Team on 21 Mar 2024
Kind Regards

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, clean , tidy, spacious room but bathroom could do with an update and a bit softer pillows would be good
Stayed 1 night in Mar 2024
Response from Reception Team on 19 Mar 2024
Kind Regards

8/10 Good

Anne

Travelled with family
Liked: Staff & service, property conditions & facilities
The hotel room was looking tired and in need of some refurbishment, however staff were wonderful and the hotel location was ideal. Enjoyed our stay here and will be likely to return.
Stayed 8 nights in Mar 2024
Response from Reception Team on 19 Mar 2024
Kind Regards

6/10 Okay

Sui Fuk

Travelled with family
Disliked: Amenities, property conditions & facilities
Old style hotel room.
Stayed 1 night in Mar 2024
Response from Reception Team on 16 Mar 2024
Kind Regards

6/10 Okay

Abigail

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff not very friendly. Hotel was ok and very close to the arena.
Stayed 1 night in Mar 2024
Response from Reception Team on 14 Mar 2024
Kind Regards

6/10 Okay

Georgia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Location was really good, short walk to city centre. Really friendly check in staff also. We had some issues with cleanliness of the room, there were short hairs all over the bed sheets which was quite disgusting, as well as stains on the carpets. There was also stains on the chair and all up the curtains - looked like food of some sort. Toilet in the bathroom also had brown stains in the bowl. Just could do with a proper deep clean.
Stayed 2 nights in Mar 2024
Response from Reception Team on 14 Mar 2024
Kind Regards

8/10 Good

Joe

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Reception Team on 15 Mar 2024
Kind Regards

2/10 Terrible

Mikey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reception Team on 1 Mar 2024
Kind Regards

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff Excellent location for central Newcastle Happy to return frequently
Stayed 1 night in Feb 2024
Response from Reception Team on 29 Feb 2024
Kind Regards

10/10 Excellent

Janet

Liked: Staff & service, property conditions & facilities
Staff were very helpful and friendly
Stayed 2 nights in Feb 2024
Response from Reception Team on 29 Feb 2024
Kind Regards

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just wish they took cash, rather than card…. Cash is KING
Stayed 1 night in Feb 2024
Response from Reception Team on 29 Feb 2024
Kind Regards

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reception Team on 29 Feb 2024
Kind Regards

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reception Team on 21 Feb 2024
Kind Regards

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property 10 from city centre, Eldonsquare, ten minutes from the utilita arena 10 mins from station. Busy hotel.
Stayed 2 nights in Feb 2024
Response from Reception Team on 21 Feb 2024
Kind Regards

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice. All areas from the lobby and the bar to the bedrooms with ensuite are very clean and spacious. 3 lifts (elevators) and all work, with a good space for 8 people to stand in without issue. The parking is over the road, not on the hotel grounds. For long term parking it is £14 for 10-24 hours or £30 for 5 days. The hotel has a ticket that will give a discount off the parking, whether it works for the longer stays, I don't know, but it knocked £3 off our ticket price from £14 down to £11. I have lactose intolerance and the bar was able to provide soy milk for a cup of tea/coffee. The bed is comfy, firm but nice and the pillows are plump. It is a short walk to town, and a short walk to the stations. We didn't have food on site as we wanted a breakfast boa bun (5 mins walk) and dimsum (less than 10 min walk to Chinatown). No issues, all the staff are friendly and very helpful. We would stay again.
Stayed 1 night in Feb 2024
Response from Reception Team on 21 Feb 2024
Kind Regards

6/10 Okay

Zoe

Travelled with partner
Disliked: Staff & service, amenities
Property was decent value for money but not as good as other Leonardos previously stayed in. Had to ask for breakfast items to be stocked up. Waited a long time to be able to check in
Stayed 1 night in Feb 2024
Response from Reception Team on 21 Feb 2024
Kind Regards

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good locations and very nice inside.
Stayed 1 night in Feb 2024
Response from Reception Team on 21 Feb 2024
Kind Regards

10/10 Excellent

Jonathan, Airdrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lovely staff and great upgrade room a bit worn but can't complain for the price would stay again
Stayed 1 night in Feb 2024
Response from Reception Team on 21 Feb 2024
Kind Regards

10/10 Excellent

Carolanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff nothing was to much trouble. Rooms cleaned daily.
Stayed 3 nights in Feb 2024
Response from Reception Team on 21 Feb 2024
Kind Regards

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is only a 7 or 8 minute walk from the train station and a 10-15 minute walk from the centre of the city with its accompanying shops,bars, restaurants etc and the quayside but is still in a relatively quiet location.
Stayed 3 nights in Feb 2024
Response from Reception Team on 21 Feb 2024
Kind Regards

10/10 Excellent

Timothy

Stayed 1 night in Feb 2024
Response from Reception Team on 21 Mar 2024
Kind Regards

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff, clean rooms, bathroom needs decorating/renovating as dated.
Stayed 1 night in Feb 2024
Response from Reception Team on 21 Feb 2024
Kind Regards

10/10 Excellent

Michaela

Stayed 1 night in Feb 2024
Response from Reception Team on 21 Mar 2024
Kind Regards

8/10 Good

Malcolm

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Decent city centre hotel within walking distance of restaurants, bars, shopping and transport hubs
Stayed 4 nights in Jan 2024
Response from Reception Team on 21 Feb 2024
Kind Regards

6/10 Okay

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Simply, on each of the three nights, other guests were quite noisy after midnight.
Stayed 3 nights in Feb 2024
Response from Reception Team on 21 Feb 2024
Kind Regards

6/10 Okay

Jon, Harrogate

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Room was ok, had to wait in a queue at the front desk as no one was staffing it, Then had a similar situation at the bar. Seemed like they were understaffed
Stayed 1 night in Jan 2024
Response from Reception Team on 21 Feb 2024
Kind Regards

10/10 Excellent

Mandy

Liked: Cleanliness, amenities
Check in guy excellent.
Stayed 1 night in Feb 2024
Response from Reception Team on 21 Feb 2024
Kind Regards

10/10 Excellent

Silviu

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with my stay. Thank you
Stayed 1 night in Jan 2024
Response from Reception Team on 21 Feb 2024
Kind Regards

8/10 Good

Alistair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was just a bit too cool.
Stayed 1 night in Jan 2024
Response from Reception Team on 21 Feb 2024
Kind Regards

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 4 nights in Dec 2023
Response from Reception Team on 21 Feb 2024
Kind Regards

8/10 Good

Carol

Rooms need updating.Small hole in carpet and stain.
Stayed 1 night in Jan 2024
Response from Reception Team on 21 Feb 2024
Kind Regards

10/10 Excellent

Hayden

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very enjoyable stay
Stayed 1 night in Jan 2024
Response from Reception Team on 21 Feb 2024
Kind Regards

10/10 Excellent

MARTIN

Stayed 1 night in Jan 2024
Response from Reception Team on 21 Feb 2024
Kind Regards

8/10 Good

Ben

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reception Team on 21 Feb 2024
Kind Regards

10/10 Excellent

Pauline

Travelled with partner
Liked: Cleanliness, staff & service, amenities
very close to the railway station
Stayed 1 night in Jan 2024
Response from Reception Team on 21 Feb 2024
Kind Regards

10/10 Excellent

Les

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location excellent and beds sooooo comfortable, water pressure was very poor.
Stayed 1 night in Jan 2024
Response from Reception Team on 21 Feb 2024
Kind Regards

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reception Team on 21 Feb 2024
Kind Regards

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great location
Stayed 1 night in Dec 2023
Response from Reception Team on 21 Feb 2024
Kind Regards

8/10 Good

Paul

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reception Team on 21 Feb 2024
Kind Regards

6/10 Okay

Claire

Travelled with family
Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Reception Team on 21 Feb 2024
Kind Regards

2/10 Terrible

Ian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reception Team on 21 Feb 2024
Kind Regards

8/10 Good

Bart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reception Team on 21 Feb 2024
Kind Regards

10/10 Excellent

Nev

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Reception Team on 21 Feb 2024
Kind Regards

8/10 Good

Adam

Stayed 1 night in Dec 2023
Response from Reception Team on 21 Feb 2024
Kind Regards