Holiday Inn Express Newcastle - Metro Centre, an IHG Hotel

Photo gallery for Holiday Inn Express Newcastle - Metro Centre, an IHG Hotel

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In-room safe, laptop workspace, iron/ironing board
In-room safe, laptop workspace, iron/ironing board
In-room safe, laptop workspace, iron/ironing board
Room amenity

Overview of Holiday Inn Express Newcastle - Metro Centre, an IHG Hotel

Holiday Inn Express Newcastle - Metro Centre, an IHG Hotel

3.0 star property

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet-friendly
  • Restaurant
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
Clasper Way, Newcastle-upon-Tyne, England, NE16 3BE

Explore the area

  • Popular LocationIntu15 min walk
  • AirportNewcastle (NCL-Newcastle Intl.)15 min drive
  • Popular LocationAngel of the North30 min drive
  • Popular LocationPort Of Tyne30 min drive

Choose dates to view prices

About this area

Newcastle-upon-Tyne

Near a train station, Holiday Inn Express Newcastle - Metro Centre, an IHG Hotel is in Swalwell, a neighbourhood in Newcastle-upon-Tyne with great shopping. Chinatown and BALTIC Centre for Contemporary Art are cultural highlights, and some of the area's notable landmarks include Castle Keep and Tyne Bridge. Looking to enjoy an event or a match while in town? See what's going on at St. James' Park.

What's nearby

  • Intu - 15 min walk
  • Utilita Arena Newcastle - 9 min drive
  • Chinatown - 12 min drive
  • Angel of the North - 30 min drive
  • Port Of Tyne - 30 min drive

Getting around

  • Central Station - 7 min drive
  • MetroCentre Station - 17 min walk
  • Newcastle (NCL-Newcastle Intl.) - 15 min drive

Restaurants

  • Krispy Kreme - 13 min walk
  • Pizza Hut - 13 min walk
  • Jashn - 20 min walk
  • La Famiglia - 3 min drive
  • Jamdani Restaurant - 4 min drive

About this property

Holiday Inn Express Newcastle - Metro Centre, an IHG Hotel

3-star Newcastle-upon-Tyne hotel in Swalwell, near Intu
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a meeting room and dry cleaning are on-site.
Holiday Inn Express Newcastle - Metro Centre, an IHG Hotel offers 134 accommodations with a safe and coffee/tea makers. This accommodation is furnished with double sofa beds. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Newcastle-upon-Tyne hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Languages spoken

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site

Food and drink

  • Free continental breakfast available daily
  • 1 restaurant
  • 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • Great Room louge

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Snack bar/deli
  • Sofa bed

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Business services

  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Double sofa bed
  • Free cots/infant beds
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower

Entertainment

  • 32-inch flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

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Policies

Check-in

Check-in from 4:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 20 per pet, per stay
Service animals are welcome, and are exempt from fees
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Pet fee: GBP 20 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards

We should mention

Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

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Holiday Inn Express Newcastle Metro Centre an IHG Hotel
Holiday Inn Express Newcastle - Metro Centre, an IHG Hotel Hotel

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 527 out of 966 reviews
5 - Excellent 55%
Rating 4 - Good. 349 out of 966 reviews
4 - Good 36%
Rating 3 - Okay. 57 out of 966 reviews
3 - Okay 6%
Rating 2 - Poor. 24 out of 966 reviews
2 - Poor 2%
Rating 1 - Terrible. 9 out of 966 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.6/5

Staff & service

4.2/5

Amenities

4.4/5

Property conditions & facilities

4.3/5

Eco-friendliness

2/5 Poor

Travelled with partner
Liked: Staff & service
Liked Service. Disliked noise - especially slamming doors.
Stayed 5 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy for Newcastle, with service and food excellent value for such a budget price. Definitely not within walking distance of the Metro Centre though.
Stayed 1 night in Jun 2022

3/5 Okay

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Felt very tired and first night was quite noisy.pillows were awful, staff were great
Stayed 2 nights in May 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had imagined this hotel would be closer to the historic center of the city. But that was my fault. It was not misrepresented.
Stayed 3 nights in May 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and hotel were excellent. Plenty tondo in the local area and only 10 minutes from the city center by taxi.
Stayed 2 nights in Apr 2022