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"Staff were very welcoming and the breakfast was lovely. Great stay!"

"Wonderful views"

"We loved the way the property- an old tannery- had been converted into a hotel with a lot of unique properties. Unfortunately, it had some challenges for disabled people: going up and down stairs, for example. They had a little chair lift in two places, but the wheelchair had to be carried manually up and down stairs. There was great difficulty for going from our ground floor room to breakfast on 2nd floor. They offered to accommodate by bringing breakfast down to us in the bar area of ground floor, and helping us with the stairs in several ways, but it was still challenging. The rooms were nice and clean and comfortably large, but there was no A/C, and no microwave or fridge, and little space for unpacking clothes. We had a wonderful view out over the river from our room. The bar or dining room, "The Tannery", had a nice selection of options for evening meals, which we used a couple of times, but they seemed to be out of the things that we would have enjoyed most. We loved the ancient feeling of the city, including a beautiful cathedral and an enchanting old castle."

"Spa facilities are superb, as was the hotel, only negative was the lunch included in spa day. This was very oily and below the standard expected. "

"This Hotel building has soooo much character! It was a true delight and the staff were all so friendly and upbeat! Beth from the bar/dining room was especially fun with a great sense of humor! She made our stay even more enjoyable! Shebby (sp?), Waffi (sp?)) and Nevin (sp?)were also very fun and pleasant! We will never forget the wonderful three days that we spent here and can’t recommend this place enough! "

"Amazing stay fantastic hotel and very friendly staff "

"Stayed here for one night in a multiple beds room. Room was spacious and had all we needed. I would definitely recommend opting for the lake view rooms as the view is great! Both members of staff we interacted with were pleasant and helpful. Would definitely stay again."

"We absolutely loved our stay in room 26. The view from the balcony is amazing and the room itself was lovely, amazing fan and the most comfortable bed. We will definitely be back. Thanks for a lovely stay 😊 "

"Lovely hotel in a great location. Views over Windermere are amazing. The car park can be a tight squeeze for larger cars. The premises features a very large pub on the ground floor, which is used for a great breakfast for guests. Reception desk for hotel guests is in the bar. The bedroom was very well appointed, clean and spacious. The only issue that I had was that the staff were a little inattentive... Unnecessary waits to be served, tables in restaurant/bar area were not cleared quickly, not much in the way of a warm, friendly welcome."