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"Front desk staff was always so friendly"

"We were put down beside the Spa so we heard a lot of foot traffic while in our room. We had a light flickering for a while but settled as well. Location was fantastic and the cleaning staff were incredibly friendly! :) "

"Bath was not cleaned properly when arrived with rust and mould on it. One of the towels was dirty. Swimming pool is not opened during the time, which is shown on site and closed 1 hour earlier, sauna swithed off 2 hours earlier, than should be. Girls in spa are not friendly at all. Very disappointing, as this hotel was choosen because of the spa mainly. Very limited parking space, which is not mentioned on site at all. Should park on ZOO parking most of the time, which is not free."

"Room was clean and well presented, however there was mould noted around the window area which was disappointing for a recently redecorated room. Hotel was clean and tidy on entering and staff were welcoming. Would come back for another visit as it is positioned in a great location for Edinburgh. "

"Lovely and helpful staff, clean room, plenty of things to do nearby and not too far from the town. "

"I have to tell them to clean our eoom Basically but they do not want to bed has hair dusty little bugs which i bit by my face bed stinky like pee room heater not working they have to call maintenance all the time room alarmef on us for no reason carpet dirty you paid for a hotel that is not a hotel 4 star at all i should have stayed outside that is the feeling no shampooo no body wash i have yo call but phone not workjnv i havd to go all thd way down from 7th floor to lobby "

"The location is perfect if you don't want to over pay for your stay and be in old town via tram in 20 minutes , It was very quiet area , right next to transportation to old town, shopping mall right next to the area ,we enjoyed shopping the daily needs with local and very friendly people "

"Very good stay"

"Fantastic hotel. Great location, near to restaurants & pubs. Rooms were spotlessly clean and well equipped. Staff were friendly and helpful. Breakfast is a must. Sadly never tried the spa or pools. "