Search Residences in Great Wakering

"Very helpful and polite staff, good bar area and nice clean room"

"Great room and very spacious- loved the extras like the vanity and towel warmers. Bar staff was very friendly and engaging - made for nice conversation. "

"The room was equipped with everything we needed . The only thing is that could be improved were the pillows- very lumpy and I was not about to try and contact housekeeping at three in the morning. Also some grout in the bathroom floor needed repair. The food in the restaurant was good and the staff everywhere were delightful."

"Reception staff in both the hotel and the fitness centre were helpful in finding my AirPod case "

"We had no hot water in our room so couldn’t use the bath or shower, the air conditioning unit did not work and the room wasn’t well cleaned. I have to say that after speaking with the staff at the hotel they were very helpful and did offer a refund for the affected night, but we did check out a night early to find a different hotel as the problems weren’t resolved and a new room couldn’t be offered due to it being fully booked. It’s quite run down and was a disappointment, we expected it to be nicer than it was and definitely expected the basic things like hot water to work. It is in a great location, right in the center of everything and good for a night but if you’re looking for something more romantic for say an anniversary then I would probably avoid. It’s a shame as it could be much nicer if it had a bit of TLC."

"They are a little bit behind"

"Excellent hotel and I will definitely be staying there again. All the staff were helpful. The receptionists were really welcoming and helpful particularly Karen and Claire. We Used room service and had a really polite and helpful young man called Kallum who was patient with me when I got a bit flustered. Also Simone was a happy cheerful face in the morning, she made you feel like you were a regular by greeting you so warmly. The facilities were excellent, everywhere was clean and the room we had was lovely. Nice clean bathroom and really comfortable beds. The hotel definitely deserves the 5 stars and I highly recommend it."

"The hotel was the perfect location for m weekend visit with family, and the view of the lake from my room was really charming. The staff were incredible friendly. Thank you for making my staff stress free. "

"Room clean and tidy, "