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"If you see the staff member named Mustack avoid him at all costs. I arrived on time for my check in and due to how many students use this hotel he was too busy to answer my question. Extremely rude I said excuse me he flashed his hand in my face and said “not now too busy” and went to proceed to help the children. Avoid this hotel at all cost if you want help from their staff. I will say there was one African man there who’s service was a 10/10 he made up for the terrible service I received from Mustack, additionally due to the vast amount of rooms they have the place is a maze and not properly signed. We got lost on numerous occasions trying to find our room and good luck if you’re a minority visitor trying to get help from the cleaning staff they will ignore your cry’s for help. The room was clean there were a lot of kids (student groups) and self parking staff and night staff were impeccable. I’d give this hotel a solid 6 out if 10. "

"Very convenient and friendly staff and good restaurant."

"This is a great location with really nice rooms. I had a huge window with a view of London. Next door is a crepe place that makes GREAT coffee and breakfast. "

"Easy access to airport. Friendly staff. Good food."

"Great helpful staff, good parking, quiet"

"Incredible hotel right next to Tower of London right along the Thames. Super easy to catch a boat at the pier to get to Westminster pier and the area of main attractions "

"The Strand Palace is right in the heart of everything! You can walk to most of the sites, there are a lot of excellent restaurants in the immediate area and the hotel is really nice. Great staff as well. Highly recommend!"

"Near the airport."

"Very clean, modern and friendly staff. "