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"Everything is clean and organized"

"Everything was perfect. Pool, waterpark, breakfast, room."

"Amazing Hotel "

"Clean room, staff was very nice"

"I definitely expected more from a Universal Resort. Online it looks beautiful, but it is so run down and the pools are disgusting. The walls of the hallways are all banged up. The rooms have lots of wear and tear. They provide you with the thinnest blanket that ever exists and a bed cover that no one uses to sleep. Housekeeping only showed up a couple times. The food at the food court is gross and the pools have mold and slime covering the sides. The do not provide you with tubes for the lazy river, you need to pay $15 to rent one. The lazy river is nothing great. Full of leaves and other debris. The bright colours you see on the building online - all faded to pale versions. I would never stay here again. I do have to say the staff are kind and very friendly though."

"Family friendly, good location"

"Easy check-in with very nice desk staff, easy map to follow and find the building number, clean elevators and hallways, very clean nice room! Wish we could have stayed longer! Honorable mention to amazing manager, Sheila Jones, who helped me with Lost & Found. Wow- she is a good human!!! and took extra time with me and my lost item incident. She is a credit to the company! <3"

"This hotel was a great place to stay in for my week there. I enjoyed the room, loved the ocean view"

"Everything was excellent. I received services at the spa and my personal massager was great. "