4/5 Good
Viktor
Travelled with family and small children, Travelled with group
24 Jun 2022
Good: The room was fantastic, nice resort with water park.
Bad: Upon arrival at the pool, it looked really gross by one of the pool secitons, almost like vomit, that wasnt cleaned up for about 2 hours. One of the elevators broke, creating overcrowding..it took us 20 minutes to get downstairs, due to the baby stroller. Upon checkout, the valet disorganization caused us to wait for 30minutes for our car, with 3 small children. The overall experience was pretty good, thanks mainly to our friends. But when I am paying top dollar, I expect top notch service. I understand that some of these things are out of managements control, it gets busy and the staff does the best they can. but we spent around $1200 for a 1 night stay(board, food, drinks, etc on premises) then I expect top notch service. And unfortunately, we were quite underwhelmed. Its a nice family friendly concept, but with so many other options to go vacation and the price of this hotel, I don't think we'll be coming back.
Stayed 1 night in Jun 2022