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"Breakfast - lots of little children handling serving spoons and utensils Staff not on top of filling coffee and water Bar and restaurant- already adds 20% gratitudy. After I asked about it, staff made me go up to the bar to order my food for a following visit. Bedroom - bed is very hard and creaks loudly with the slightest movement. Lighting too dark in room to read. Housekeeping did not stick to schedule and entered room when I was in my pajamas - didn’t give me time to respond. Bathroom - not enough space to put things, no towel racks. On reviews - they try to entice customers to give good reviews by getting a prize at the hotel for a review. "

"Great hotel but very pricey on food wish it would was better price for families "

"Very clean had a great time we enjoyed the pools"

"We were put in the old room which needs updating. I asked to change my room to a renovated room which was way better for a small fee. I would suggest giving the guest a choice before just putting them in an old room."

"Pool and rooms were great. Lots of hallwsys and section but after a day you get used to it."

"Clean room. Family friendly "

"The room was pleasing to stay, room was clean, tables looked clean. I would say the overall experience was 10/10 but the only thing that was missing from the from was a power cord for the Telvision"

"It was great. "

"Everything was great except they had an internet issue, because I found out later a worker had accidentally cut a line or something to that effect. My only other complaint is the rudeness of one of the workers at the Starbucks on the property. She was so rude to me infront of my 11 year old I had to explain to him that sometimes people have bad days and are just not kind. I was going to Starbucks daily but stopped after that just to avoid her. Other than that workers are super kind and helpful. I’ve never stayed at a Westgate before but there is so much to do on the grounds without ever leaving. I definitely recommend them and plan on returning. "