Search Hotels Near El Caracol, Cozumel

"Beautiful resort great location it was every thing I expected and more."

"When we arrived at the property, it was raining heavily, and nobody could help us to our building. It's far from the front desk. I asked many places and staff, but nobody could provide an umbrella. A little disappointed with the service."

"Our visit was great. There were so many activities for the kids. The food at the buffet was not desirable but no worse than any other all inclusive resort. They could do a better job of allowing reservations to their other restaurants every night which would fix the issue with the buffet food being undesirable. "

"This resort is absolutely incredible. We had such a wonderful time scuba diving for the week and enjoying the beautiful property, gorgeous turquoise ocean water, wonderful pool/hot tub and the four fantastic restaurants! The on-site scuba company, Scuba Du, was incredible and so seamless we just loved enjoying our breakfast by the sea, and then jumping on a boat for a wonderful day of diving cannot say enough wonderful things about this property. We cannot wait to visit again! "

"A hand rail up to the workout room would be very helpful"

"It is extremely diffivult to get in touch with someone for room service, for simple requests such as towels or water. It is also impossible to get a reservation at one of the restuarants that required reservations "

"Excellent staff service, clean room."

"The resort itself is ok averge for most things. However, the beds are very stiff, and it's impossible to get decent sleep. We went with a group of 6 people, between four rooms. Our rooms were all on different floors and everyone had the same compliant about the beds. Wifi rarely worked, and if it did, it was incredibly slow. Honestly, we gave up and didn’t connect to it most of our 10-day stay. The food was ok but was the same things pretty much every day. There is no refrigerator in your rooms, so bringing anything back to the hotel rooms was difficult. Especially if you wanted to keep drinks cold. The AC didn't work in our room, but our friends' rooms did. The staff are friendly but more approachable depending on how well you tip. Overall, we don't regret staying there but personally would not stay there again. "

"We upgraded to have a beach view and it was not worth the upgrade"