Get an overview of this hotelFamily-friendly resort with 4 restaurants and 3 outdoor pools

Collecting Nectar Points

Popular property highlights

Breakfast included
Free self parking
Free valet parking
Free WiFi
Business centre

Location

This family-friendly Cozumel resort is located near the beach, within a 10-minute walk of Dolphinaris and Palacio Municipal. Stingray Beach and Plaza Punta Langosta are also within 15 minutes.

Resort features

4 restaurants, 3 outdoor pools and a full-service spa are available at this resort. Free buffet breakfast, free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a health club and a swim-up bar.

Room amenities

All 169 properties boast jetted bathtubs, and offer free WiFi and free minibar items. Pillowtop beds and iPod docking stations are standard, as are LCD TVs with satellite channels.

Resort Amenities

All-Inclusive Details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room spirit dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

  • Scuba-diving lessons
  • Snorkeling

Land activities

  • Fitness facilities

Lessons/classes/games

  • Aerobics
  • Dancing
  • Water fitness

Entertainment

  • On-site live performances

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Miniature golf
  • Motorised water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Tennis lessons
  • Tennis racquets
  • Windsurfing equipment
  • Premium food items
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

Resort Amenities

Cozumel Palace All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Cozumel Palace All Inclusive features a full-service spa, 3 the outdoor swimming pools, a health club and a kid's pool. Dining is available at one of the resort's 4 restaurants. Guests can unwind with a drink at one of the resort's bars, which include 2 bars/lounges and A swim-up bar. A complimentary breakfast is offered. Public areas are equipped with complimentary wired and wireless Internet access.

A business centre is on-site at this 4-star property. This all-inclusive resort also offers a terrace, a free kid's club and tour or ticket assistance. Guests can use the outdoor pool at a partner property. On-site self parking and valet parking are complimentary.

Cozumel Palace All Inclusive has designated areas for smoking.

  • Number of outdoor pools - 3 
  • Designated smoking areas (fines apply) 
  • Elevator/lift 
  • Number of bars/lounges - 2 
  • Fitness facilities 
  • Children's club 
  • Full-service spa 
  • 24-hour front desk 
  • Poolside bar 
  • Swim-up bar 
  • Beach umbrellas 
  • Spa treatment room(s) 
  • Free breakfast 
  • Business center 
  • Porter/bellhop 
  • Tours/ticket assistance 
  • Beach sun loungers 
  • Free self parking 
  • Dry cleaning/laundry service 
  • Free WiFi 
  • Free valet parking 
  • Babysitting or childcare (surcharge) 
  • Health club 
  • Free wired Internet 
  • Children's club (free) 
  • Children's pool 
  • Terrace 
  • Luggage storage 
  • Hair salon 
  • ATM/banking 
  • Number of restaurants - 4 
  • Concierge services 
  • Gift shops or newsstand 
  • Conference center 
  • Designated smoking areas 
  • Shopping on site 
  • Beach towels 
  • Total number of rooms - 169 
  • Number of floors - 5 
  • Wedding services 
  • Number of buildings/towers - 1 
  • Garden 
  • Multilingual staff 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pools  
  • Children's pool  
  • Free Wi-Fi  
  • Children's club (free)  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Playground on site  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking, Free valet parking

Room Amenities

  • Premium TV channels 
  • Premium bedding 
  • Separate sitting area 
  • In-room climate control (air conditioning) 
  • Blackout drapes/curtains 
  • Air conditioning 
  • Phone 
  • Free local calls 
  • Coffee/tea maker 
  • Free bottled water 
  • Minibar (stocked, free items) 
  • Turndown service 
  • Slippers 
  • Separate bathtub and shower 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • In-room childcare (surcharge) 
  • Desk 
  • Satellite TV service 
  • iPod docking station 
  • Daily housekeeping 
  • Private bathroom 
  • Designer toiletries 
  • Jetted bathtub 
  • Room service (24 hours) 
  • Free cribs/infant beds 
  • Rollaway/extra beds (free) 
  • LCD TV 
  • Iron/ironing board 
  • Free WiFi 
  • In-room safe (laptop compatible) 
  • Pillowtop mattress 

Where to Eat

Guests are offered a complimentary hot/cold buffet breakfast.

Cozumel Palace All Inclusive has 4 restaurants on-site.

24-hour room service is available.

Nearby Things to Do

3 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkeling on site 
  • Golfing nearby 
  • Parasailing nearby 
  • Volleyball on site 
  • Windsurfing nearby 
  • Yoga classes/instruction on site 
  • Playground on site 
  • Bicycle rentals nearby 
  • Ecotours nearby 
  • Fitness classes on site 
  • Scuba diving on site 
  • Sailing nearby 

Spa Services

Awe-Spa has 9 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, massages and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 9 
  • Couples treatment rooms 
  • Manicures and pedicures 
  • Body wraps 
  • Body treatments 
  • Body scrubs 
  • Facial treatments 
  • Aromatherapy treatments 
  • Hot stone massage 
  • Deep tissue massage 
  • Minimum age to access spa is 18 
  • Massages 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • Roll-in shower 
  • In-room accessibility 

Resort Policies

Check-in

Check-in time ends at midnight

Check-in time starts at 3 PM

Minimum check-in age is 18

Special check-in instructions:

Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided. For more details, please contact the office using the information on the reservation confirmation received after booking.
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate. For more details, please contact the office using the information on the reservation confirmation received after booking.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Resort Name

  • Cozumel Palace All Inclusive
  • Cozumel Palace

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guest rooms.

Unlimited Phone Calls Promotion

All calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary.

Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico.

Complimentary Honeymoon Offer

Book a 3-night minimum stay in any room and rate category and contact the property after booking using the information on the reservation confirmation received after booking to receive the following benefits: Mini honeymoon cake, bottle of sparkling wine, complimentary honeymoon dinner at select restaurants, 2 honeymoon t-shirts, breakfast in bed (upon request), guaranteed turndown service, and late check-out until 6 PM (subject to request and availability).

Proof of marriage required at check-in; marriage date must be less than 1 year prior to arrival. Upon arrival, guests will be directed to the Honeymoon Desk to make arrangements. Taxes and gratuity may not be included. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Eat & Play All Palace Resorts Promotion

Book a stay now and your rate will include access to the facilities and restaurants at the resort’s sister properties, including Beach Palace Resort All Inclusive, Isla Mujeres Palace All Inclusive Resort, Moon Palace Golf & Spa Resort All Inclusive, Playacar Palace All Inclusive, and Sun Palace Couples Only All Inclusive.

Transportation to sister properties not included. Valid anytime, subject to availability. Other restrictions may apply.

Resort Credit Offer

Book a minimum 3-night stay in any room or rate category now - December 23, 2018, for travel during the same period, and receive a resort credit valid for select resort services and amenities including spa treatments, tours, romantic dinner, and scuba diving. Resort credit is offered in the following amounts, based on length of stay: USD 500 resort credit for 3-night stay; USD 750 resort credit for 4-night stay; USD 1,500 resort credit for 5-8 night stay; USD 2,000 resort credit for 9-11 night stay; or USD 2,500 resort credit for minimum 12-night stay.

Must book minimum 3-night stay to receive benefits. Credit applied to guest's final bill at check-out. 1 credit per booking, per stay. Complete details of inclusions, exclusions, and limitations available from the property directly either upon check-in or by contacting the property after booking; contact information appears on the confirmation. All services and products are subject to availability. Unused credit valid for up to 1 year from the check-out date and transferable once to 1 guest. Unused credit option is only available for check-in as of December 24, 2018. When using resort credit for My Palace Memories, resort credit shop, and other products and services of this promotion, taxes and fees will apply. These taxes and fees can be paid with cash, credit card, or other authorized means. Resort credit cannot be redeemed for cash. No refunds for any unused portion of credit. Offer is subject to change. Other restrictions may apply.


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