The hotel was generally nice and also affordable. Nice location near the PATH and Newport Centre Mall. The staff were friendly and helpful. My only complaints: our room smelled like a cat had sprayed it. I saw another guest with a pet dog, so that may explain the pet policy. When we told the staff, they immediately responded with fumigation measures that genuinely helped after we returned. Maintenance of fixtures also could have been a bit better but was a very minor issue. The main restaurant, Fire Oak was very good! The breakfast buffet, not so much.
I went to NYC to celebrate with my wife and 2 kids our 7th wedding anniversary and we really enjoyed our stay in this hotel.
The first room we got didn't have the manhattan skyline view I was expecting as I paid for the Hudson View room.
When I requested a change the kindly explained to me that most 3rd party booking website do bad advertising of the hotel making people believe they have regular rooms facing to manhattan but they don't, the only rooms with that kind of view are suites.
I was unhappy with this but understood as they look honestly interested on helping us. They offered me to change me to another room with a slightly better view but still facing to south of Hudson River, like facing the Statue of Liberty.
When we were in our way to our new room the woman from the lobby reached us and told us that he found a better room for us so he went back and changed the room, they gave us a free upgrade to an amazing suite with a balcony that was the size of our room and facing to manhattan! From the balcony we were able to see from Liberty Statue to the Empire State building and beyond, from our beds we could see all manhattan.
They were so nice and refused to receive a tip when I tried to thank them for their help.
That night we also have dinner at the restaurant as it also has a great view, the table location was perfect and the staff treated us like family. They hear us coughing so they bring us some lemons teas for us courtesy of the hotel.
Overall amazing experience.
Location was perfect, very close to Newport Centre Mall (7$ with Cab but you can walk, too) and all kind of mass transit, including PATH station. View was amazing. Our room had a great Manhattan view with Empire State in the middle. Apartments are built on a long pier. So you feel like you are on a still boat on the Hudson River. Rooms, beds, towels are all clean. Rooms were large. No sound from neighbors. All necessary kitchen equipment is available. Showers have good water pressure and easy to adjust the temperature. You don't see a staff member except the time you receive your keys but this is normal procedure. You don't need to see them at all. Online and phone communication is sufficient. Staff is very helpful and answering immediately
Spent 4 nights with family of 5. All were confortable and the view was excellent. Close to Target and local shops. 5 min walk to newport PATH station that brings you to Freedom Tower or up to 33rd street.
The area is a very nice naberhood.
Pocket Guide: Jersey City Downtown Jersey City Hotels
On the west bank of the Hudson River, Jersey City is across from Manhattan’s Lower East Side. It is the Garden State’s second-largest city. Ellis Island and the Statue of Liberty are within the boundaries of Jersey City. Library Science Center, an interactive science museum, is a popular tourist attraction. Colgate Clock and the Goldman Sachs Tower are the city’s architectural greats.
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