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"Customer service is excellent. Even the housekeeping is so pro. It has been a pleasant stay. "

"The hotel is a little dated but it’s very well maintained. The location is unbeatable. A truly relaxing experience. "

"Huge apartment in a great location right next to the bus station. However there’s only 1 tiny lift to service 12 levels which is ridiculous. "

"Great "

"Everything was perfect. "

"Loved the private hot tub in the room. Hated that they didn't have room service or vending machines after the restaurant closed. We couldn't even get Uber Eats delivered; not much was open around the hotel."

"Brilliant stay. The staff, Raven in particular went out of her way to make our stay delightful "

"This is way too worth it for the price at this location. Donki is right beside, many merchandise stores around as well. They provide welcome drink for guest and a massage pad for every room so you can lay in bed and place the pad under your tiring legs. Highly recommended this hotel "

"A very thoughtful set up and breakfast is way better than how they advertised it. Very comfortable bed and pillows. Free shuttle to Kawaguchigo station but only 20 min walk if you want to do it. A 7 min walk to a grocery stores which open kind of late at 9am. Not too many restaurants around so plan accordingly. "