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Hakone Kowakien TEN-YU

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Luxury
VIP Access
4.5 star property
9.6

Exceptional

Tranquil escape with cascading waterfalls

Stunning design and a serene garden with cascading waterfalls create a tranquil escape. Delight in the spacious onsens, fine dining, and generous snacks and drinks.

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Bar
The current price is £317
15 Jun - 16 Jun

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About this property

Hakone Kowakien TEN-YU

  • Luxury ryokan near Hakone Kowakien Yunessun
  • Located close to Okada Museum of Art and Hakone Open Air Museum, Hakone Kowakien TEN-YU provides an indoor mineral hot spring (onsen), a terrace and a garden. For some rest and relaxation, visit the 2 indoor hot springs or sauna, and indulge in a facial, a massage or a body treatment. The on-site restaurant, Geihinkan(Steak), serves dinner. Free in-room WiFi and a bar are available to all guests.
  • You'll also enjoy the following perks during your stay:
    • Free self-parking
    • Hot springs on-site, smoke-free property and multilingual staff
    • Luggage storage, a vending machine and a gift shop
    • Guest reviews say great things about the breakfast, helpful staff and location
  • Room features
  • All 150 rooms include comforts such as Hot tubs and air conditioning, as well as perks such as free WiFi and safes. Guest reviews highly rate the cleanliness rooms at the property.
  • Extra conveniences in all rooms include:
    • Highchairs, baby baths and children's dinnerware
    • Spring water baths, bidets and free toiletries
    • 50-inch LCD TVs with digital channels
    • Wardrobes/cupboards, fridges and cots/infant beds

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Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger.
Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner.
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are available for JPY 3300.0 per stay

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.

Optional extras

  • Crib (infant bed) fee: JPY 3300.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bath facility
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

Hot springs access available from 5:00 AM to midnight
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests with tattoos are not able to use the on-site public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Hakone Kowakien TEN-YU pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Hakone Kowakien TEN-YU?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Hakone Kowakien TEN-YU on 15 Jun 2026 start from £317, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hakone Kowakien TEN-YU?

Self-parking is free at this property.

What time is check-in at Hakone Kowakien TEN-YU?

Check-in start time: 3 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Hakone Kowakien TEN-YU?

Checkout is at 11:00 AM.

Where is Hakone Kowakien TEN-YU located?

Located in Ninohira, this luxury ryokan is within a 5-minute walk of Okada Museum of Art and Hakone Kowakien Yunessun. Hakone Open Air Museum and Miyagino Hayakawa Breakwater Cherry Blossoms are also within 2 mi (3 km). Kowakidani Station is 15 minutes by foot and Hakone Gora Station is 23 minutes.

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Reviews

Reviews

9.6

Exceptional

9.8

Cleanliness

9.6

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 1554 out of 1857 reviews
Rating 8 - Good. 198 out of 1857 reviews
Rating 6 - Okay. 54 out of 1857 reviews
Rating 4 - Poor. 24 out of 1857 reviews
Rating 2 - Terrible. 27 out of 1857 reviews

Reviews

Verified

8/10 Good

Keith

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Onsen were great indoor outdoor and in the room offered variety and very relaxing atmosphere
Stayed 1 night in May 2026
Verified

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and the staff were excellent
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, location and the staff are incredible. Wish we could live there!!!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay with family. The onsen was spectacular, the food was amazing, and the staff was friendly and welcoming. Highly recommend.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Akiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was amazing. The hotel is clean and the staff is friendly.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel I’ve ever stayed at! Onsen with a waterfall views and incredible Japanese buffet dinner were the highlights
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nicest hotel we have ever stayed at. Beautiful, amazing services and amenities.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was AMAZING!! Hot spring bath was so relaxing. Can’t wait to return.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Very relaxed environment with excellent accommodations, food, staff and wonderful hot baths.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

yatin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property and staff. Exceptionally kid friendly. Beautiful Onsen baths
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and service.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Zeigmund Dean Alexander Chan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was top class. Staff were all welcoming and nice. The scenic view from the outdoor hot springs was breathtaking. Highly recommend and for sure I will come back.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Min

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very beautiful hotel. The room is beautiful and spacious. The bed is very clean and comfortable. We used both private and public onsen, it was a great experience. We also had kaiseki dinner which was also an amazing experience. The breakfast was wonderful with a lot of variety. Overall it was a great experience and we really enjoyed our stay.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

MEIWEN

Liked: Cleanliness, staff & service, amenities
Clean guest rooms and professional, warm, and courteous service staff.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Kacey

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay at this property. Our family of four (kids 9 and 7) loved the pool, buffet and the room was large. The beds were comfortable and the staff are so kind. The free ice cream vending machines were our kiddos fave!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

yi

Liked: Cleanliness, amenities, property conditions & facilities
very nice place, friendly and very good view
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing. We really were taken care of by the staff during our one night stay. I wish we would have stayed a couple more nights to enjoy the onsen which was very relaxing, especially having our own tub in our room to even further enjoy the relaxing experience.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort and lovely staff that were kind and helpful.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
His spring tub in the room balcony is very nice. Also must try the public onsens in the hotel. Very nice. And breakfast and dinner are very nice as well.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location, incredible rooms with balcony onsen, and delicious buffet.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Meredith

Liked: Cleanliness, amenities, property conditions & facilities
Dinner and breakfast were fabulous! Rooms were spacious and onsens were clean and beautiful. My kids loved the ice cream machine in the lobby.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice service
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Guanghao

Liked: Cleanliness, amenities, property conditions & facilities
A new built and great hotel with lots of friendly staffs.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

dori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a lovely respite from busy Tokyo. Serene and stunning views! The Onsen was spectacular! The buffet dinner and breakfast was very good. The staff were very attentive, friendly and helpful. The beds were heavenly, they felt like being in a nest! I would rate the Ten-Yu a 9.8.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

ANGELOS MICHAIL

Liked: Cleanliness, staff & service, amenities
Very nice clean hotel With lots of Facilities I enjoyed every moment
Stayed 2 nights in Nov 2025