Title: Hotel Chi Ibal Hu Cancun Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=179995&destination=Cancun%2C+Quintana+Roo%2C+Mexico&selected=71534571&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Chi Ibal Hu Cancun ## Photo gallery for Hotel Chi Ibal Hu Cancun ![Deluxe Studio Suite, 1 King Bed | Individually decorated, individually furnished, free WiFi, bed sheets - Hotel Chi Ibal Hu Cancun (Cancun)](https://images.trvl-media.com/lodging/72000000/71540000/71534600/71534571/efaec852.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Hotel Chi Ibal Hu Cancun (Cancun)](https://images.trvl-media.com/lodging/72000000/71540000/71534600/71534571/d094afff.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Studio Suite, Multiple Beds | Individually decorated, individually furnished, free WiFi, bed sheets - Hotel Chi Ibal Hu Cancun (Cancun)](https://images.trvl-media.com/lodging/72000000/71540000/71534600/71534571/d9641b7c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Studio Suite, Multiple Beds | Individually decorated, individually furnished, free WiFi, bed sheets - Hotel Chi Ibal Hu Cancun (Cancun)](https://images.trvl-media.com/lodging/72000000/71540000/71534600/71534571/93f4e40e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Hotel Chi Ibal Hu Cancun (Cancun)](https://images.trvl-media.com/lodging/72000000/71540000/71534600/71534571/c8edb746.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Chi Ibal Hu Cancun is in downtown's bustling center, offering travelers a lively base to explore the city. Guests enjoy free WiFi, while the 24-hour front desk provides tour arrangements, ticket assistance, and concierge services to enhance the Cancun experience. ## Reviews 5.4 ## Popular amenities - Free Wi-Fi - Air-conditioning - 24/7 front desk £19 includes taxes & fees 8 May - 9 May ## Room options ### Check availability for these dates Tonight [Apr 8 - Apr 9](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=71534571&PinnedHotelID=71534571&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=71534571&PinnedHotelID=71534571&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Apr 9 - Apr 10](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-09&endDate=2026-04-10&selected=71534571&PinnedHotelID=71534571&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-09&endDate=2026-04-10&selected=71534571&PinnedHotelID=71534571&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Apr 10 - Apr 12](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=71534571&PinnedHotelID=71534571&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=71534571&PinnedHotelID=71534571&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr 17 - Apr 19](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=71534571&PinnedHotelID=71534571&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=71534571&PinnedHotelID=71534571&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Deluxe Studio Suite, 1 King Bed ![Deluxe Studio Suite, 1 King Bed | Individually decorated, individually furnished, free WiFi, bed sheets](https://images.trvl-media.com/lodging/72000000/71540000/71534600/71534571/6b3adb51.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio Suite, 1 King Bed - 323 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Studio Suite, 2 Single Beds ![Deluxe Studio Suite, 2 Single Beds | Individually decorated, individually furnished, free WiFi, bed sheets](https://images.trvl-media.com/lodging/72000000/71540000/71534600/71534571/e6e406fe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio Suite, 2 Single Beds - 323 sq ft - 1 bedroom - Sleeps 2 - 2 Single Beds ### View all photos for Deluxe Studio Suite, Multiple Beds ![Deluxe Studio Suite, Multiple Beds | Individually decorated, individually furnished, free WiFi, bed sheets](https://images.trvl-media.com/lodging/72000000/71540000/71534600/71534571/93f4e40e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio Suite, Multiple Beds - 377 sq ft - 1 bedroom - Sleeps 3 - 1 Single Bed and 1 Double Bed ### View all photos for Deluxe Studio Suite, 1 Double Bed ![Deluxe Studio Suite, 1 Double Bed | Individually decorated, individually furnished, free WiFi, bed sheets](https://images.trvl-media.com/lodging/72000000/71540000/71534600/71534571/90acf1ed.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio Suite, 1 Double Bed - 323 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ## You may also like Ad ![Exterior](https://images.trvl-media.com/lodging/62000000/61530000/61523800/61523736/1da65157.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Waldorf Astoria Riviera Maya Cancun - Pool - Spa - Pet-friendly - Parking included 9.4 Exceptional 196 reviews £821 includes taxes & fees 26 Apr - 27 Apr [](https://www.expedia.co.uk/Cancun-Hotels-Waldorf-Astoria-Cancun.h61523736.Hotel-Information?chkin=2026-4-26&chkout=2026-4-27&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=cbc9ed0c-0a4d-4333-a807-37e226cdd380&top_cur=GBP) Ad ![View from room](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/103000000/102580000/102572400/102572365/67b5d537_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### AVA Resort Cancun - All Inclusive Cancun - Pool - All-inclusive - Spa - Kids’ pool 8.4 Very good 1,023 reviews £400 includes taxes & fees 19 Apr - 20 Apr [](https://www.expedia.co.uk/Cancun-Hotels-AVA-Resort-Cancun.h102572365.Hotel-Information?chkin=2026-4-19&chkout=2026-4-20&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=cbc9ed0c-0a4d-4333-a807-37e226cdd380&top_cur=GBP) Ad ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1200000/1199400/1199347/b8f0a59c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express by Marriott Cancun Downtown Cancun - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Hotel-Chi-Ibal-Hu-Cancun.h71534571.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Hotel-Chi-Ibal-Hu-Cancun.h71534571.Hotel-Information) ## About the area Downtown Cancun, a neighbourhood in Cancun, is home to Hotel Chi Ibal Hu Cancun. Ultramar Ferry Puerto Juárez and Isla Mujeres Ferry Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Playa Tortugas. Xoximilco and Cancun Cultural House are also worth visiting. [Visit our Cancun travel guide](https://www.expedia.co.uk/Cancun.dx179995) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.16911%2C-86.83510&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=k1-je-Grp9ugME-FsDcDkTYF9zE=) C. 35 Nte. 63, Cancun, QROO, 77513 ### What's nearby - Mercado 28 11 min walk \- 0.6 miles - Mercado 23 12 min walk \- 0.7 miles - Las Palapas Park 16 min walk \- 0.9 miles - Plaza 28 18 min walk \- 1.0 mile - Cancun Mall 4 min drive \- 1.3 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 23 min drive ### Restaurants - Mr. Lunch 8 min walk - El Pocito 2 min walk - CLIPPER IV. El Popular Chino Chavez 3 min walk - Quesadillas y Huaraches la Torcasita 9 min walk - Tortas Goyo 8 min walk ## About this property ### Hotel Chi Ibal Hu Cancun Hotel near Cancun Mall Located close to Ultramar Ferry Puerto Juárez, Hotel Chi Ibal Hu Cancun has plenty to offer. Guests can connect to free in-room WiFi. Additional perks include: - Tour/ticket information, concierge services and a 24-hour front desk Room features All guestrooms are individually furnished, and include comforts such as air conditioning, as well as amenities such as free WiFi. 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Cots (infant beds) are not available ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ### Property is also known as Hotel Chi Ibal Hu Cancun Hotel Hotel Chi Ibal Hu Cancun Cancun Hotel Chi Ibal Hu Cancun Hotel Cancun ## Frequently asked questions ### How much is parking at Hotel Chi Ibal Hu Cancun? ### How much does it cost to stay at Hotel Chi Ibal Hu Cancun? ### What time is check-in at Hotel Chi Ibal Hu Cancun? ### What time is check-out at Hotel Chi Ibal Hu Cancun? ### Where is Hotel Chi Ibal Hu Cancun located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Chi Ibal Hu Cancun Reviews 5.4 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 5.0 Cleanliness ### 4.6 Amenities ### 5.8 Staff & service ### 4.6 Property conditions & facilities 10 - Excellent 43 8 - Good 27 6 - Okay 23 4 - Poor 10 2 - Terrible 84 ## Reviews Verified ### 6/10 Okay #### Louisa 16 Feb 2026 Disliked: Cleanliness, amenities, property conditions & facilities This hotel is okay, the neighborhood is very industrial, the best thing about the area is the two restaurants within 2 blocks. Really good food for dinner Pocitos!! Close to bus terminal. Very noisy area. There is a shower but NO hot water. ##### Louisa Stayed 2 nights in Feb 2026 Verified ### 10/10 Excellent #### Alain 29 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The hotel was very clean and the service outstanding. The hotel is a simple place, no fluff, perfect for an overnight stay. ##### Alain Stayed 1 night in Feb 2024 Verified ### 10/10 Excellent #### Vivia 4 Mar 2024 Liked: Cleanliness, staff & service Shops are nearby ##### Vivia Stayed 3 nights in Feb 2024 Verified ### 8/10 Good #### Vivia 9 Mar 2024 Liked: Staff & service, amenities It has sewage drainage issues.the smell was making me ill. The staff was helpful especially Roy he got ita ##### Vivia Stayed 2 nights in Mar 2024 Verified ### 2/10 Terrible #### Luz 29 Jan 2024 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities The place was nothing compared to the pictures. The toilet was dirty, it even had pubic hair and pee around the seat. The door didn’t latch well.. The only counter in the room was extremely dirty and almost falling off the wall. There were cracks on the floors and the sink had broken tiles. The only window in the bathroom was broken. There was a lot of graffiti outside of the hotel as well as garbage everywhere. The only good thing I can say that is that guy at the reception was super nice and friendly. ##### Luz Verified ### 10/10 Excellent #### Jesus Jorge 30 Sept 2025 Liked: Cleanliness, staff & service, amenities Good ##### Jesus Jorge Stayed 1 night in Sep 2025 Verified ### 6/10 Okay #### Rocky 17 May 2024 Disliked: Property conditions & facilities Staff are nice. ##### Rocky Stayed 4 nights in May 2024 Verified ### 4/10 Poor #### Jesus Guillermo 16 Jul 2025 Disliked: Staff & service water and lights went out and they didn’t have a ETA. So had to bird bath before leave so I can catch my flights ##### Jesus Guillermo Stayed 2 nights in Jul 2025 Verified ### 2/10 Terrible #### Grant 6 Aug 2024 Disliked: Cleanliness, staff & service, property conditions & facilities You get what you pay for… just pay more. You can find a nice hotel for $50 a night. Don’t stay here. ##### Grant Stayed 1 night in Jul 2024 Verified ### 2/10 Terrible #### Hortencia 18 Aug 2025 Disliked: Cleanliness, amenities, property conditions & facilities They didn’t give me soap, no hot water but worse of all, no soap to shower.. no functioning tv, only netflix with a block that wont let you log in.. unsafe area ![](https://a.travel-assets.com/ugc/hotel-reviews/b7b0662d-4f8d-4087-9e1e-a49e6a7a2288-1755497923213.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Hortencia Stayed 1 night in Aug 2025 Verified ### 2/10 Terrible #### James 15 Apr 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Do Not Stay Here. Really terrible ##### James Stayed 2 nights in Apr 2024 Verified ### 8/10 Good #### Manuel 18 Jun 2023 Good ##### Manuel Stayed 1 night in Jun 2023 Verified ### 2/10 Terrible #### mario 8 Jul 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The property was in deplorable condition and look nothing like the photos provided ##### mario Stayed 7 nights in Jun 2024 Verified ### 2/10 Terrible #### Paul 30 Dec 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was friendly but this was the absolute worst place I’ve ever stayed. Nothing like the photos. Stained sheets, pillow cases, and towels… someone wiped boogers all over the walls… ##### Paul Stayed 2 nights in Dec 2023 Verified ### 2/10 Terrible #### Jerome 15 Feb 2024 Disliked: Cleanliness, staff & service, property conditions & facilities Bugs, dirty, no hot water, 1 towel half used shampoo was not at the Beach as advertised and changed Hotels 2 days prior to checkout, therefore want my money back. ##### Jerome Stayed 4 nights in Feb 2024 Verified ### 2/10 Terrible #### Maria 26 Mar 2024 Disliked: Cleanliness, amenities, property conditions & facilities Old hotel , no elevator,no handicap accessible , small twin beds ,no working Ac unit , garbage and dead plants outside ,only showered,but left to get a better hotel in a hood safe area ##### Maria Stayed 2 nights in Mar 2024 Verified ### 10/10 Excellent #### Enrique 6 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities All good! ##### Enrique Verified ### 2/10 Terrible #### Cindy 27 Aug 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Dirty place unsafe room door you can't sleep thinking on your security ##### Cindy Stayed 1 night in Aug 2023 Verified ### 2/10 Terrible #### Florencia 28 Dec 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Horrible Nothing to do with the pictures that they show in the web site. It was full of ants and dirty! ##### Florencia Stayed 1 night in Dec 2023 Verified ### 2/10 Terrible #### Lee 15 May 2023 Disliked: Amenities, property conditions & facilities The bed had hair from previous guest stay on it and the bed pillows looked like they had not been changed from pevious guest. The toilet was located 4” from the opposite wall, meaning you had to straddle it to use it, not sit. Internet didn’t work also. Checked in and left as soon as I’d found another place to stay. ##### Lee Stayed 1 night in May 2023 Verified ### 10/10 Excellent #### Vivia 12 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Did not like the smell air smell nasty ##### Vivia Stayed 2 nights in Mar 2024 Verified ### 2/10 Terrible #### Xavier 15 Nov 2021 Disliked: Cleanliness, staff & service, property conditions & facilities This is the worst ive seen. Bugs were crawling on me. I left after an hour. I couldnt take it. It was terrible ##### Xavier Stayed 2 nights in Nov 2021 Verified ### 2/10 Terrible #### benjamin 31 Jan 2024 Liked: Staff & service Disliked: Amenities, property conditions & facilities Thé picture in the add is far from reality. The place is in super bad shape. Even the towel that I got had several holes, I could pass my hand thru the towel. There was mold and smelled humidity. thought it was a joke but cameras never showed up so it was real crap. ##### benjamin Stayed 1 night in Jan 2024 Verified ### 2/10 Terrible #### MARIA DE LUCERO 11 May 2023 Disliked: Cleanliness, staff & service, property conditions & facilities Expedia is complicit in fraud along with the hotel, the photos of the rooms do not correspond to the hotel, and it is very dirty. I asked for my refund due to fraud since they offer what is not and they do not give me ##### MARIA DE LUCERO Stayed 1 night in May 2023 Verified ### 2/10 Terrible #### alicia 14 Dec 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities This was the worst hotel I have ever seen. Firstly, the place looked nothing like the advertisement. The cover picture for this place was a beach view, instead I got a brick wall as a view, and was about 5 miles from the coast. The walls and curtains were all stained, as were the sheets, I assume from the previous guest There were insects everywhere. The bed was incredibly uncomfortable, and one was broken The area felt very sketchy/unsafe The air conditioning barely worked There was no toilet seat or paper The shower and taps were unclean and mould There were numerous tiles missing in the bathroom The door to the room was not secure And finally one of the staff was incredibly sexually inappropriate with me (a 31yo women travelling alone) I stayed here for around 3 hours, which was spent looking for a nicer hotel in a safer area Do not believe the adverts. 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