Title: Grand Oasis Cancun Todo Incluido Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Grand Oasis Cancun Todo Incluido All-inclusive hotel with 8 restaurants and marina ![Outdoor pool](https://images.trvl-media.com/lodging/16000000/15880000/15875900/15875877/f3506e9f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Outdoor wedding area](https://images.trvl-media.com/lodging/16000000/15880000/15875900/15875877/cd31dea6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/16000000/15880000/15875900/15875877/4efd32ce.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor wedding](https://images.trvl-media.com/lodging/16000000/15880000/15875900/15875877/a0e0d538.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Grand Ocean View Room, hasta 2 niños comen y se hospedan gratis | View from room](https://images.trvl-media.com/lodging/16000000/15880000/15875900/15875877/b47a05c5.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Grand Oasis Cancun Todo Incluido offers an upscale retreat near La Isla Shopping Mall. Guests can enjoy body scrubs or facials at Sensoria spa, shop on-site, or relax at the café. The property features well-regarded Pilates classes, yoga sessions, and tennis facilities. 5.4 ## Popular amenities - Bar - Pool - All-inclusive - Gym - 24/7 front desk - Room service ## Room options ### Check availability for these dates Tonight [Oct 30 - Oct 31](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=15875877&PinnedHotelID=15875877&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=15875877&PinnedHotelID=15875877&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 31 - Nov 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=15875877&PinnedHotelID=15875877&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=15875877&PinnedHotelID=15875877&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=15875877&PinnedHotelID=15875877&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=15875877&PinnedHotelID=15875877&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=15875877&PinnedHotelID=15875877&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=15875877&PinnedHotelID=15875877&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ![Laptop workspace, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/16000000/15880000/15875900/15875877/091524c8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Standard Non Refundable Room, hasta 2 niños comen y se hospedan gratis ### Highlights Air conditioning Free rollaway/extra beds Free cots/infant beds Flat-screen TV Blackout curtains Hairdryer Private bathroom Free bottled water - 226 sq ft - Sleeps 5 - 2 Double Beds OR 1 King Bed ![Laptop workspace, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/16000000/15880000/15875900/15875877/091524c8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Standard Room, hasta 2 niños comen y se hospedan gratis ### Highlights Air conditioning Free rollaway/extra beds Free cots/infant beds Flat-screen TV Blackout curtains Hairdryer Private bathroom Free bottled water - 226 sq ft - Sleeps 5 - 2 Double Beds OR 1 King Bed ![Laptop workspace, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/16000000/15880000/15875900/15875877/8f6de081.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Sunset View Room, hasta 2 niños comen y se hospedan gratis ### Highlights Air conditioning Free rollaway/extra beds Free cots/infant beds Flat-screen TV Blackout curtains Hairdryer Private bathroom Free bottled water - 226 sq ft - Sleeps 5 - 1 King Bed OR 2 Double Beds ![Grand Garden Terrace Room, hasta 2 niños comen y se hospedan gratis | Laptop workspace, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/16000000/15880000/15875900/15875877/bb1e368f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Garden Terrace Room, hasta 2 niños comen y se hospedan gratis ### Highlights Air conditioning Free rollaway/extra beds Free cots/infant beds Flat-screen TV Blackout curtains Hairdryer Private bathroom Free bottled water - 226 sq ft - Sleeps 4 - 1 King Bed OR 2 Double Beds ![Grand Ocean View Room, hasta 2 niños comen y se hospedan gratis | Laptop workspace, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/16000000/15880000/15875900/15875877/28e19b42.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Ocean View Room, hasta 2 niños comen y se hospedan gratis ### Highlights Air conditioning Free rollaway/extra beds Free cots/infant beds Flat-screen TV Blackout curtains Hairdryer Private bathroom Free bottled water - 222 sq ft - Ocean view - Sleeps 4 - 1 King Bed OR 2 Double Beds ## You may also like Ad ![4 outdoor pools, free pool cabanas, pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/10000/100/100/b1c78b09_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Westin Resort & Spa, Cancun Zona Hotelera - Pool - Hot tub - Spa - Kids pool 8.6 Excellent 2,351 reviews £92 includes taxes & fees 13 Nov - 14 Nov [](https://www.expedia.co.uk/Cancun-Hotels-The-Westin-Resort-Spa.h100.Hotel-Information?chkin=2025-11-13&chkout=2025-11-14&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=2b059038-a1d3-4dd9-9ead-5a9c2e3c63be&top_cur=GBP) Ad ![Business centre](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/20000/12300/12210/b02bcdd6_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Westin Lagunamar Ocean Resort Villas & Spa, Cancun Zona Hotelera - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Grand-Oasis-Cancun-Todo-Incluido.h15875877.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Grand-Oasis-Cancun-Todo-Incluido.h15875877.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.07811%2C-86.77490&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=GCkCUeaT1Agaohn6kvg9_VbRXdA=) Blvd. Kukulcan, Km. 16.5, Cancun, QROO, 77500 #### What's nearby - Oasis Arena - 1 min walk - 0.0 miles - Aquaworld - 10 min walk - 0.5 miles - Iberostar Cancun Golf Course - 13 min walk - 0.7 miles - Delfines Beach - 2 min drive - 1.6 miles - La Isla Shopping Mall - 5 min drive - 2.9 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive #### Restaurants - ‪Tatish Restaurant - ‬3 min walk - ‪Coyote Loco - ‬3 min walk - ‪Piña Colada - ‬10 min walk - ‪Bahia Rodizzio - ‬10 min walk - ‪Hacienda Sarape - ‬2 min walk ## About this property ### Grand Oasis Cancun Todo Incluido Luxury all-inclusive hotel near Iberostar Cancun Golf Course At Grand Oasis Cancun Todo Incluido, you can look forward to a marina, a nightclub and a swim-up bar. Treat yourself to a massage, a manicure/pedicure or a facial at Sensoria, the on-site spa. Be sure to enjoy a meal at any of the 8 on-site restaurants. Yoga classes and Pilates classes are offered at the gym; Grand Oasis Cancun Todo Incluido also has a terrace, shopping on-site and a coffee shop/cafe. In-room WiFi (surcharge) is available to all guests, along with a garden and a playground. You'll also enjoy the following perks during your stay: - An outdoor pool, along with a swim-up bar - Free self-parking - An outdoor tennis court, express check-in and babysitting (surcharge) - A 24-hour front desk, wedding services and a front desk safe Room features All 1378 rooms offer comforts such as 24-hour room service and laptop-friendly workspaces, in addition to perks such as air conditioning and safes. More amenities include: - Free infant beds and free extra beds - Bathrooms with showers and free toiletries - 42-inch flat-screen TVs with cable channels - Wardrobes/cupboards, coffee/tea makers and daily housekeeping ### All-inclusive details This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages All meals and snacks included In-room minibar (some restrictions) ### Lessons/classes/games Aerobics Cooking Dancing Pilates Yoga ### Entertainment On-site entertainment and activities Access to on-site nightclubs On-site live performances ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/1000000/70000/64100/64052/56671748.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Oasis Cancun - All Inclusive Zona Hotelera - Pool - Breakfast included - All-inclusive - Spa 6.0 1,697 reviews £201 includes taxes & fees 31 Oct - 1 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=64052&PinnedHotelID=64052&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, white sand, sun-loungers, beach towels](https://images.trvl-media.com/lodging/2000000/1750000/1745600/1745565/w3840h2558x0y3-a707ffb8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Oasis Palm - 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Available in all rooms: WiFi (USD 10 per day) - Available in some public areas: WiFi (USD 10 per day) ### Parking and transport - Free self parking on site ### Food and drink - 8 bars/lounges - 8 restaurants - A coffee shop/cafe - A swim-up bar ### Things to do - Billiards/pool table - Free children's club - Full-service spa - Gym - Nightclub - Outdoor pool - Outdoor tennis court - Pilates classes - Playground - Sauna - Shopping - TV in common areas - Yoga classes ### Family friendly - Babysitting (surcharge) - Free children's club - Free rollaway/extra bed - In-room cot - Laundry facilities - Outdoor pool - Playground ### Conveniences - 24-hour front desk - ATM - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Wedding services ### Business services - Business centre - Conference centre - Meeting room ### Outdoors - Garden - Marina - On the beach - Terrace ### Full-service spa - Body scrubs - Body wraps - Facials - Manicures/pedicures - Massage - Spa open daily ### Accessibility - Lift ### More - 4 buildings - 6 floors - Banquet hall - Built in 1989 - Designated smoking areas (fines apply) ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free cot - Free rollaway/extra bed ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch flat-screen TV with cable channels ### Food and drink - 24-hour room service - Coffee/tea maker - Free bottled water ### More - Air conditioning (climate-controlled) - Iron/ironing board on request - Laptop workspace - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Early check-in subject to availability Early check-in is available for a fee Contactless check-in and check-out are available Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival For any questions, please contact the property using the information on the booking confirmation During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent. ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room Free rollaway/extra beds! Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Spring Break deposit: USD 30 per stay for guests aged under 26 years old staying between 01 February and 30 April - A tax is imposed by the city: USD 4.31 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for in-room wireless Internet: USD 10 per day (rates may vary) - Fee for wireless Internet in public areas: USD 10 per day (rates may vary) - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) - In-room safe fee: USD 10 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 25 years old. This property accepts credit cards, debit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention No pets and no service animals are allowed at this property ### Property is also known as Oasis Cancun Lite Resort Oasis Lite Resort Oasis Cancun Lite All Inclusive Oasis Lite All Inclusive Oasis Cancun Lite All Inclusive All-inclusive property Oasis Lite All Inclusive All-inclusive property Oasis Cancun Lite Oasis Lite Inclusive inclusiv Oasis Cancun Todo Incluido Oasis Cancun Lite All Inclusive Grand Oasis Cancun Todo Incluido Hotel Grand Oasis Cancun Todo Incluido Cancun Grand Oasis Cancun Todo Incluido Hotel Cancun ## Frequently asked questions ### Does Grand Oasis Cancun Todo Incluido have a pool? > Yes, this property has an outdoor pool. ### Is Grand Oasis Cancun Todo Incluido pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Grand Oasis Cancun Todo Incluido? > Self-parking is free at this property. ### What time is check-in at Grand Oasis Cancun Todo Incluido? > Check-in start time: 3:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). ### What time is check-out at Grand Oasis Cancun Todo Incluido? > Checkout is at noon. Late check-out is available for a fee (subject to availability). ### Are there all-inclusive benefits at Grand Oasis Cancun Todo Incluido? > Yes, the property is all-inclusive. Activities include aerobics classes, cooking classes, pilates classes and more. ### Where is Grand Oasis Cancun Todo Incluido located? > Nestled on the beach, this Zona Hotelera hotel is within a 10-minute walk of Oasis Arena and Iberostar Cancun Golf Course. La Isla Shopping Mall and Delfines Beach are also within 3 miles (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Grand Oasis Cancun Todo Incluido Reviews 5.4 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 6.2 Cleanliness ### 7.4 Location ### 6.0 Staff & service ### 5.4 Eco-friendliness ### 5.8 Property conditions & facilities 10 - Excellent 63 8 - Good 92 6 - Okay 101 4 - Poor 93 2 - Terrible 147 ### 2/10 Terrible #### Ramon 14 Jul 2022 Disliked: Staff & service This place costumer service is awful , will cancel your reservation if you don’t check in on time so if you flight is delayed which is out of your control you loose all your money . I paid for 5 nights and I called the hotel to notify them and they didn’t care and wouldn’t refund me my money . Expedia costumer service stated they should of not cancel my reservation . ##### Ramon Stayed 5 nights in Jul 2022 ### 2/10 Terrible #### Roggers 11 Jul 2022 Disliked: Staff & service Staff was really rude in person, before it i try contact them and they didnt answer the my phone call, they didnt reply my whats up. Also when I arrive in the hotel they didnt answer any of my questions, and asked me to contact expedia to help me with everything. in the other words, or you book direct by their web site or they didnt support your. They dont care about customer satisfaction if you are a expedia customer ##### Roggers Stayed 3 nights in Jul 2022 ### 2/10 Terrible #### Sussan 10 Jul 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hice la reserva en Expedia que indicaba que era Todo Incluido! Al llegar la hotel nos dijeron que la reserva que les aparecia en el sistema no incluía alimentación. Tuvimos que pagar mas de $500 me parece que Expedia hace una estafa con lo que ofrece. Me comuniqué con ellos por medio de chat y pésimo servicio al cliente, lejos de resolver y ayudar me dijeron que no se hacian responsables. Consejo: NO RESERVEN CON EXPEDIA ##### Sussan Stayed 4 nights in Jun 2022 ### 2/10 Terrible #### Yohan 22 Jun 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities nunca me dieron el todo incluido,solo desayuno incluido y tube que pagar 3800 pesos mexicanos para el todo incluido ##### Yohan Stayed 1 night in Jun 2022 ### 6/10 Okay #### nelibeth 13 Jun 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me encantó el hotel y las diferentes actividades. Había reservado un todo incluído y cuando llegue me dicen que solo desayuno (publicidad engañosa de expidia) Era mi cumpleaños y tarde 3 horas tratando de resolver y no obtuve éxito así que como ya era muy tarde solo pagué el daypass de bebidas y la pasamos muy bien en los show si regresaré al Hotel pero reservando directo con ellos ❤️ como es un hotel con muchas habitaciones las filas para los restaurantes son por lo menos de 30 min de espera. ##### nelibeth Stayed 1 night in Jun 2022 ### 2/10 Terrible #### David Nunes 19 Oct 2021 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Absolutely the worst all-inclusive resort I have ever stayed in Mexico. I have never had such a bad experience. My girlfriend and I visited in early August 2021. For starters the place was udner staffed but given the nature of the pandemic it was understandable but regardless the staff was rude which is so different than the norm in mexcio. The buffets woom 30-60 mins every morning to enter for breakfast. The Food was rather cheap and low quality. The snack bars around the pools had the most horraneous options I ahve ever seen. There ould be giant tubs of pre-cooked chicken tenders that would just lay there all day until people ordered them. The drinks at this resort were beyond terrible. There was no premium liquor what so ever and all that the rest used was cheap local booze. They never measured their drinks which made the cocktails so strong it was unenjoyable. The rooms were the worst part of this all. The shower did not go past a luke warm heat, I woke up with bed bug bites almost every night, the cleanign service would only come clean the rooms once every two nights, there was no safe to lock your valuables up and the AC was broken so unless you left it at full blast it would be an incredibly loud noise that made it hard to sleep, so we went to bed in MEXICO with sweaters and sweat pants. Lastly, the beach was covered in algae. Please for the sake of your hard-earned dollar NEVER and I mean NEVER visit this resort. It was a great location 20 years ago but not anymore. ##### David Nunes Stayed 6 nights in Aug 2021 ### 4/10 Poor #### Deyanira 27 Sept 2021 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Las instalaciones se ven descuidadas. La ducha dio muchos problemas y varias veces nos quedamos sin agua en la habitacion. ##### Deyanira Stayed 6 nights in Sep 2021 ### 2/10 Terrible #### Lukasz 12 Sept 2021 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities We purchased threw orbitz Allexclusive and when we got to check in they told us we don’t have anything we are Beaty upset and demanding some of our money back for a falls advertisement ##### Lukasz Stayed 4 nights in Sep 2021 ### 2/10 Terrible #### Imelda 12 Sept 2021 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I was very disappointed that I purchased for all inclusive through Orbitz snd nothing was included! False advertising. Also the hotel gave room access to our room to a whole another family! ##### Imelda Stayed 4 nights in Sep 2021 ### 2/10 Terrible #### Verified traveller 16 Aug 2021 Disliked: Staff & service, amenities El hotel a decaído en fatal desde la calidad de comida hasta la atención del personal. terrible , Expedia te vende todos incluído pero no es cierto me cobraron casi $500 más por la estadía , la playa llena de sargazo vas a los bares y no tienen nada de lo que pides y los bartenders enojados , no tienen ni salsa soya para el sushi. La verdad terrible experiencia ! Expedia no se hace responsable ya que usa terceros para sus caras de paquetes y el perjudicado es uno no es lo que te ofrecen totalmente decepcionada . ##### Verified traveller Stayed 4 nights in Aug 2021 ### 10/10 Excellent #### Verified traveller 3 Aug 2021 Liked: Cleanliness, staff & service XD ##### Verified traveller Stayed 4 nights in Jul 2021 ### 4/10 Poor #### Verified traveller 31 Jul 2021 Disliked: Cleanliness, staff & service, amenities The pool and beach were very nice. We enjoyed the adult pools. The beds there were nice. We were disappointed at most everything else. - They were missing two toliet seats at a restroom. -We waited approximately 2 hours to check in. - All inclusive means that breakfast was included. We needed to spend approximately $700 more to include the other meals and drinks. I have never gone to an all-inclusive resort that just included breakfast. -The bathroom had a frosted block wall between the toilet and the bed. I ended up using the restroom with the light out so the other person could see me. - It states that refrigerator is stocked, but if you want more of anything you have to pay for room service to bring it. This includes water which is needed to brush with. -Service was slow at all but one restaurant. The Italian restaurant had excellent service. -The restaurants were out of ice most days. -There was a sign saying that they were not responsible for theft and to use the safe. The safe did not have a lock and I heatd on our last day you had to go to the desk and buy a lock. ##### Verified traveller Stayed 5 nights in Jul 2021 ### 2/10 Terrible #### Elsie 31 Jul 2021 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I paid all inclusive to Expedia & hotel said no ##### Elsie Stayed 4 nights in Jul 2021 ### 2/10 Terrible #### AlexisPriego, BOGOTA COLOMBIA 29 Dec 2020 Liked: Cleanliness Disliked: Amenities Les recomiendo el RIU... en realidad el gran oasis Cancun le falra mucho para hacer TODO INCLUIDO. Las porciones de los alimentos muy poco, la entrada al antro del hotel es tedioso el vigilante te hace q esperes como 1 hora. En realidad es la primera y ultima vez que me hospedo en ese lugar... queria ahorrar 3mil pesos y sali perdiendo... sin duda mi proxima vez sera en el RIU. No vuelvo a elegir el Gran oasis Cancun. ##### AlexisPriego Stayed 3 nights in Dec 2020 ### 4/10 Poor #### Juany, Saltillo 13 Dec 2020 Liked: Staff & service Todo está muy lejos,no descansas por caminar tanto , para comer, tomar algo , ir al baño y luego vas a tu habitación y no funciona tu tarjeta opssss y otra vez ir a hacer una fila de una hora para que te la activen y vuelves a ir a tu habitación y sigue sin funcionar .. no volveré a hospedarme aho ##### Juany Stayed 1 night in Dec 2020 ### 8/10 Good #### Verified traveller 23 Nov 2020 Liked: Cleanliness, staff & service, property conditions & facilities #### Atención a elevadores. Deben ponerle atención a los elevadores pues son muy lentos y en la mayor parte de nuestra estadía uno de ellos no funcionó. Toda nuestra estancia la pasamos subiendo y bajando escaleras hasta el 5to piso. ##### Verified traveller Stayed 4 nights in Nov 2020 ### 10/10 Excellent #### Daniel Martin 1 Nov 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente Grand Oasis Excelente estancia, muy buena la actitud de todos los meseros. ##### Daniel Martin Stayed 6 nights in Oct 2020 ### 2/10 Terrible #### Damien 16 Oct 2020 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Probablemente el peor hotel de Cancun Dificilmente puedo comentar algo positivo, tal vez la alberca y playa que estan bien. Check-in pesimo, casi 2 horas para que nos entregaran la habitacion, aunque habia poca gente. Todos los restaurantes muy malos (incluso Bahia Steak house que requiere reservacion, y que en apariencia esta bien). Es pura comida congelada industrial sin sabor.. Durante mi estancia, fui varias veces a recepcion porque mi tarjeta para entrar a la habitacion estaba desactivada. El dia del check out, despues de desayunar me paso otra vez, pero segun era la chapa que ya no tenia pila, y solo una persona de mantenimiento podia ayudarme, y no estaba en este momento. Lo unico que me dijeron los empleados era que siempre les pasaba etc.. Esperé 1h30 y perdi mi vuelo. Todo mal de inicio a final, por un precio muy elevado.. ##### Damien Stayed 2 nights in Oct 2020 ### 2/10 Terrible #### Verified traveller 15 Sept 2020 Disliked: Cleanliness, staff & service, amenities El PEOR servicio que he recibido en mi vida. Las instalaciones están aceptables, pero el servicio es algo en serio, TERRIBLE!!! ##### Verified traveller Stayed 1 night in Sep 2020 ### 8/10 Good #### Yannick, Estrie 10 Mar 2020 Liked: Staff & service, amenities, property conditions & facilities Chambre propre et confortable. Personnel très courtois et accueillant. Bonne nourriture. Site très grand. Plage et mer superbe. Site sécuritaire. ##### Yannick Stayed 7 nights in Feb 2020 ### 10/10 Excellent #### Verified traveller 8 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities Muy rico el buffet, instalaciones muy seguras, el servicio del personal es excelente el trato que te dan es un 100 % amable ##### Verified traveller Stayed 3 nights in Nov 2019 ### 10/10 Excellent #### Mauricio 26 Jan 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Muy bonito ##### Mauricio Stayed 2 nights in Jan 2020 ### 10/10 Excellent #### Ricardo, Pereira 13 Nov 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities No problem. Todo fue estupendo. Creo que vanos a volver. ##### Ricardo Stayed 1 night in Oct 2019 ### 10/10 Excellent #### Ale, Saltillo 10 Nov 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente el servicio, todo el personal es muy exigente y amable, me volveria a hospedar en este hotel ##### Ale Stayed 6 nights in Nov 2019 ### 2/10 Terrible #### Alejandra, Estado de México 8 Nov 2019 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities Un al inclusive lo pagas para poder disfrutar de toso pero resulta que mi habitación no tenía ni refrescos por que no soy vip, y hay muchas restricciones, entonces para que pagas un all inclusive si en ese hotel te restringen, y yo no era la única molesta, éramos muchos los enojados ##### Alejandra Stayed 1 night in Nov 2019 ## Expedia's Latest Trends ### Hotels > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Beloved Playa Mujeres - 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