Title: Casa Balam Cancun Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=30529052&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Casa Balam Cancun Escape to an oasis near Las Palapas Park where you can unwind by the pool or explore shopping paradise at La Isla Mall. ## Photo gallery for Casa Balam Cancun ![Estudio 7 | Private kitchen | Coffee/tea maker, blender, cleaning supplies - Casa Balam Cancun (Cancun)](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/a1e8fc67.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Estudio 15 | Premium bedding, down duvets, individually decorated - Casa Balam Cancun (Cancun)](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/c14f3ed7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Estudio 7 | Living area | 42-inch Smart TV with digital channels, streaming services - Casa Balam Cancun (Cancun)](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/0748b714.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool - Casa Balam Cancun (Cancun)](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/4060165a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Point of interest - Casa Balam Cancun (Cancun)](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/5d876498.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies In the heart of Cancun, Casa Balam Cancun offers a serene retreat with a garden and laundry facilities. Relax on the terrace, take a dip in the outdoor pool, or plan your day with free in-room WiFi and tour/ticket assistance – all just steps from La Isla Shopping Mall. ## Reviews 6.2 ## Popular amenities - Pool - Free Wi-Fi - Air-conditioning - Parking available - Laundry room £32 includes taxes & fees 30 Dec - 31 Dec ## Room options ### Check availability for these dates Tonight [Dec 28 - Dec 29](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=30529052&PinnedHotelID=30529052&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=30529052&PinnedHotelID=30529052&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 29 - Dec 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=30529052&PinnedHotelID=30529052&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=30529052&PinnedHotelID=30529052&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=30529052&PinnedHotelID=30529052&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=30529052&PinnedHotelID=30529052&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 9 - Jan 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=30529052&PinnedHotelID=30529052&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=30529052&PinnedHotelID=30529052&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 19 of 19 rooms ### View all photos for Estudio 5 ![Estudio 5 | Premium bedding, down duvets, individually decorated](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/w3997h3000x0y0-4b0edb65.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Estudio 5 ### Highlights Individually furnished Individually decorated Air conditioning Kitchenette Mini-fridge Smart TV Hypo-allergenic bedding Premium bedding - 269 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Estudio 7 ![Estudio 7 | Premium bedding, down duvets, individually decorated](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/0f8e4fdc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Estudio 7 ### Highlights Individually furnished Individually decorated Air conditioning Smart TV Hypo-allergenic bedding Premium bedding Down duvet Blender - Sleeps 2 - 1 Queen Bed ### View all photos for Estudio 3 ![Estudio 3 | Premium bedding, down duvets, individually decorated](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/d68e8dab.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Estudio 3 ### Highlights Individually furnished Individually decorated Air conditioning Kitchenette Mini-fridge Smart TV Hypo-allergenic bedding Premium bedding - 269 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Estudio 8 ![Estudio 8 | Premium bedding, down duvets, individually decorated](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/18052261.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Estudio 8 ### Highlights Individually furnished Individually decorated Air conditioning Kitchenette Mini-fridge Smart TV Hypo-allergenic bedding Premium bedding - 269 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Estudio 12 ![Estudio 12 | Premium bedding, down duvets, individually decorated](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/b213a57f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Estudio 12 ### Highlights Individually furnished Individually decorated Air conditioning Kitchenette Mini-fridge Smart TV Hypo-allergenic bedding Premium bedding - 269 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Estudio 13 ![Estudio 13 | Premium bedding, down duvets, individually decorated](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/45713303.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Estudio 13 ### Highlights Individually furnished Individually decorated Air conditioning Kitchenette Mini-fridge Smart TV Hypo-allergenic bedding Premium bedding - 269 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Estudio 10 ![Estudio 10 | Premium bedding, down duvets, individually decorated](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/1c8ccc13.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Estudio 10 ### Highlights Balcony or patio Individually furnished Individually decorated Air conditioning Kitchenette Mini-fridge Smart TV Hypo-allergenic bedding - 269 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Estudio 14 ![Estudio 14 | Premium bedding, down duvets, individually decorated](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/915160d8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Estudio 14 ### Highlights Balcony Individually furnished Individually decorated Air conditioning Kitchenette Mini-fridge Smart TV Hypo-allergenic bedding - 484 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Estudio 15 ![Estudio 15 | Premium bedding, down duvets, individually decorated](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/c0279710.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Estudio 15 ### Highlights Balcony Individually furnished Individually decorated Air conditioning Kitchenette Mini-fridge Smart TV Hypo-allergenic bedding - 484 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Estudio 11 ![Estudio 11 | Premium bedding, down duvets, individually decorated](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/e10a9b2f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Estudio 11 ### Highlights Balcony or patio Individually furnished Individually decorated Air conditioning Kitchenette Mini-fridge Smart TV Hypo-allergenic bedding - 484 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Estudio 9 ![Estudio 9 | Premium bedding, down duvets, individually decorated](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/994c1e29.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Estudio 9 ### Highlights Individually furnished Individually decorated Air conditioning Kitchenette Mini-fridge Smart TV Hypo-allergenic bedding Premium bedding - 258 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Estudio 6 ![Estudio 6 | Premium bedding, down duvets, individually decorated](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/6367d3b9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Estudio 6 ### Highlights Individually furnished Individually decorated Air conditioning Kitchenette Mini-fridge Smart TV Hypo-allergenic bedding Premium bedding - 269 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Estudio 4 ![Estudio 4 | Premium bedding, down duvets, individually decorated](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/2ef3cd3c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Estudio 4 ### Highlights Individually furnished Individually decorated Air conditioning Kitchenette Mini-fridge Smart TV Hypo-allergenic bedding Premium bedding - 269 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Estudio 1 ![Estudio 1 | Premium bedding, down duvets, individually decorated](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/d0b0c17c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Estudio 1 ### Highlights Individually furnished Individually decorated Air conditioning Kitchenette Mini-fridge Smart TV Hypo-allergenic bedding Premium bedding - 269 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Habitacion 16 ![Habitacion 16 | Premium bedding, down duvets, individually decorated](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/38f2f93c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Habitacion 16 ### Highlights Individually furnished Individually decorated Air conditioning Smart TV Hypo-allergenic bedding Premium bedding Down duvet Blender - 215 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Habitacion 19 ![Habitacion 19 | Premium bedding, down duvets, individually decorated](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/0018daeb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Habitacion 19 ### Highlights Individually furnished Individually decorated Air conditioning Smart TV Hypo-allergenic bedding Premium bedding Down duvet Blender - 215 sq ft - City view - Sleeps 2 - 1 Double Bed ### View all photos for Habitacion 17 ![Premium bedding, down duvets, individually decorated](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/71c70f6b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Habitacion 17 ### Highlights Individually furnished Individually decorated Air conditioning Smart TV Hypo-allergenic bedding Premium bedding Down duvet Blender - 215 sq ft - City view - Sleeps 2 - 1 Double Bed ### View all photos for Habitacion 18 ![Premium bedding, down duvets, individually decorated](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/71c70f6b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Habitacion 18 ### Highlights Individually furnished Individually decorated Air conditioning Smart TV Hypo-allergenic bedding Premium bedding Down duvet Blender - 215 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Estudio 2 ![Estudio 2 | Premium bedding, down duvets, individually decorated](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/39bd27d5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Estudio 2 ### Highlights Individually furnished Individually decorated Air conditioning Smart TV Hypo-allergenic bedding Premium bedding Down duvet Private bathroom - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Balam.h30529052.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Balam.h30529052.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.16080%2C-86.82825&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=WpCC6ndNKx3n-x4JAQ_d5VIJR_0=) Gladiolas, Cancun, QROO, 77500 #### What's nearby - Las Palapas Park \- 1 min walk \- 0.1 miles - Benito Juarez Municipal Building \- 5 min walk \- 0.3 miles - Plaza 28 \- 8 min walk \- 0.5 miles - Mercado 23 \- 10 min walk \- 0.5 miles - Plaza Las Americas \- 3 min drive \- 1.1 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 21 min drive #### Restaurants - ‪Hunter Bar - ‬3 min walk - ‪Los Pescaditos - ‬5 min walk - ‪Cheester - ‬1 min walk - ‪Quesadillas Tierra del Sol - ‬4 min walk - ‪Crustáceo Cascarudo - ‬3 min walk ## About this property ### Casa Balam Cancun Hotel near Las Palapas Park Located close to La Isla Shopping Mall and Cancun Convention Center, Casa Balam Cancun provides a terrace and laundry facilities. Guests can connect to free in-room WiFi. You'll also enjoy perks such as: - An outdoor pool - Self-parking (surcharge), express check-out and outdoor furniture - Tour/ticket information, smoke-free property and a front desk safe Room features All rooms are individually furnished, and have comforts such as premium bedding and laptop-friendly workspaces, in addition to perks such as free WiFi and air conditioning. Extra conveniences in all rooms include: - Hypo-allergenic bedding and down duvets - Showers and shampoo - 42-inch Smart TVs with streaming services and digital channels - Blenders, coffee/tea makers and housekeeping ## Similar properties ![Outdoor dining](https://images.trvl-media.com/lodging/121000000/120650000/120641100/120641059/c14686a8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villa Leo Beautiful room with shared kitchenette, in the heart of Cancun Downtown Cancun - Air-conditioning - Microwave - Kitchen £53 includes taxes & fees 3 Jan - 4 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-03&endDate=2026-01-04&selected=120641059&PinnedHotelID=120641059&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/12000000/11070000/11065800/11065755/4331c577.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Plaza Carrillo's Downtown Cancun - Pool - Free Wi-Fi - Restaurant - Air-conditioning 7.6 Good 211 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=11065755&PinnedHotelID=11065755&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach](https://images.trvl-media.com/lodging/91000000/90850000/90843500/90843453/w1617h1078x0y0-11bbb2a3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Comfort and location: Studio near ADO Cancún! Downtown Cancun - Kitchen - Air-conditioning - Microwave [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=90843453&PinnedHotelID=90843453&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/8000000/7950000/7941200/7941149/658ef0e8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Colonial Cancun Downtown Cancun - Pool - Free Wi-Fi - Air-conditioning - Housekeeping 7.4 Good 592 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=7941149&PinnedHotelID=7941149&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/17000000/16110000/16102200/16102114/cb23bff1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pa'Xa Mama Hotel Boutique Cancun Downtown Cancun - Free Wi-Fi - Air-conditioning - Housekeeping - 24/7 front desk 7.8 Good 387 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=16102114&PinnedHotelID=16102114&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Double Room | Down duvets, individually decorated, individually furnished, desk](https://images.trvl-media.com/lodging/2000000/1530000/1522300/1522212/1c782c4e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Suites Cancun Center Cancun Downtown Cancun - Pool - Free Wi-Fi - Air-conditioning - Housekeeping 7.4 Good 249 reviews £36 includes taxes & fees 9 Jan - 10 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=1522212&PinnedHotelID=1522212&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/1000000/10000/8900/8833/352784e1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Antillano Downtown Cancun - Pool - Parking included - Free Wi-Fi - Air-conditioning 7.8 Good 451 reviews £45 includes taxes & fees 3 Jan - 4 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-03&endDate=2026-01-04&selected=8833&PinnedHotelID=8833&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/75000000/74240000/74231000/74230955/37bab91a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Comfortable hotel in downtown Cancun Downtown Cancun - Pool - Free Wi-Fi - Air-conditioning - Parking available 6.0 2 reviews £61 includes taxes & fees 29 Dec - 30 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=74230955&PinnedHotelID=74230955&HadPinnedHotel=true®ionId=-1&adults=2) ![Courtyard](https://images.trvl-media.com/lodging/21000000/20430000/20422900/20422849/9b9ca1b9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa de Ana Downtown Cancun - Free Wi-Fi - Air-conditioning - Laundry room - 24/7 front desk 7.8 Good 42 reviews £22 includes taxes & fees 2 Jan - 3 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=20422849&PinnedHotelID=20422849&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Loft, 1 King Bed, Kitchenette | Terrace/patio](https://images.trvl-media.com/lodging/108000000/107290000/107283500/107283449/8767d1bf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Green Lofts Downtown Cancun - Kitchen - Parking included - Free Wi-Fi - Microwave 9.6 Exceptional 9 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=107283449&PinnedHotelID=107283449&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi ### Parking and transport - Onsite parking available only on request - Uncovered parking on site (MXN 150 per day) - Limited on-site self parking - Onsite parking options include a carport ### Things to do - Outdoor pool ### Conveniences - Laundry facilities - Safe at front desk - Virtual front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Housekeeping (on request) (for a fee) - Tour and ticket assistance ### Outdoors - In a regional park - Outdoor furniture - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No lift - Smooth flooring in room - Tile flooring in public areas - Well-lit path to entrance ### More - 1 building - 3 floors - Smoke-free property ## Room amenities ### Bedroom - Down comforter - Hypo-allergenic bedding - Premium bedding ### Bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch smart TV with digital channels - Streaming services ### Food and drink - Blender - Cleaning supplies - Coffee/tea maker ### More - Air conditioning - Desk - Individual decor - Individual furnishings - Iron/ironing board - Laptop workspace ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Early check-in subject to availability Early check-in is available for a fee Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before 10:00 AM Contactless check-out Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions There is no front desk at this property Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance A virtual front desk provides assistance to guests Information provided by the property may be translated using automated translation tools Guests will receive an email from the property with reservation deposit payment information at the time of booking. The deposit is payable via a secure link immediately after booking. ### Access methods Access code, private entrance ### Pets No pets or service animals allowed ### Children and extra beds Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ## Important information ### Optional extras - Uncovered self-parking fee: MXN 150 per day - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) - Cleaning/housekeeping/linen fee: MXN 400 per stay The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve on-site parking This property accepts debit cards and mobile payments; cash is not accepted Mobile payment options include: PayPal Safety features at this property include a smoke detector This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 9:30 AM to 10:30 PM Guests under 18 years old are not permitted at this adults-only property No pets and no service animals are allowed at this property ### Property is also known as Palapas Suites Hotel Cancun Palapas Suites Hotel Palapas Suites Cancun Cancun Palapas Suites Hotel Palapas Suites Balam Cancun Palapas Suites Casa Balam Cancun Hotel Casa Balam Cancun Cancun Casa Balam Cancun Hotel Cancun ## Frequently asked questions ### Does Casa Balam Cancun have a pool? ### How much does it cost to stay at Casa Balam Cancun? ### Is Casa Balam Cancun pet-friendly? ### How much is parking at Casa Balam Cancun? ### What time is check-in at Casa Balam Cancun? ### What time is check-out at Casa Balam Cancun? ### Where is Casa Balam Cancun located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Casa Balam Cancun Reviews 6.2 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.2 Cleanliness ### 6.0 Location ### 5.8 Staff & service ### 7.0 Eco-friendliness ### 7.0 Property conditions & facilities 10 - Excellent 8 8 - Good 1 6 - Okay 3 4 - Poor 5 2 - Terrible 5 ## Reviews ### 4/10 Poor #### luis 5 Sept 2022 Liked: Cleanliness Disliked: Staff & service, amenities I stayed there for almost 2 weeks and everyday there was an issue, although all of them were minor, none of them were managed the right way. Customer service is non existent, rooms are extremely humid, the wifi signal is super weak. Is conveniently located and the rooms look good but overall my experience was not good. ##### luis Stayed 1 night in Sep 2022 ### 2/10 Terrible #### Danny 5 Mar 2025 Disliked: Cleanliness, staff & service, property conditions & facilities #### Nasty vile management, horrid stay I never had a email or message about checkin. When I showed up a woman came out and I asked her if she worked there. She said scan the wall code and follow my checkin message. I said I didn’t have a message. She acted like she didn’t work there and spoke perfect English. I kept saying I don’t have a message to follow. I then said I guess I can’t checkin. Suddenly she started to help me only after I said I was leaving and finding another place since I had no message. The first room she gave me the sliding patio door lock was broken off. Unable to secure the room. Her answer was well it’s a balcony no one can get in. Yes they can. It’s a shared balcony the other room can just walk in. So she moved me next door in which the lock really didn’t work. I said I would take another room. A lesser room in which I paid for the balcony room but I needed a room that locked properly. So I took the ground floor room 2 that at least had proper locks. She was totally nasty and rude. She said room 2 was being cleaned and I would get a WhatsApp message when the room was ready. So I walked a half mile carrying luggage only to find out the room wasn’t ready. I said I’m going back to my hotel and I would be notified when the room was ready. The next day. I never spoke to this witch again until checkout. I did in fact contact the owner because she locked me out by changing the gate code without telling me. She was constantly changing the gate code so I was up letting people in locked out. ![](https://a.travel-assets.com/ugc/hotel-reviews/E38F39CC42DD1389541DC6B8EE33193FC435E3B81741119263881.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2369CDE20008B8412BA3BFD96A517A0EEBA30DE91741119264293.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3BFAAE93CE99FB1F8AEEFF866E7A40E6658B41C01741119269493.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/B5FC6CE5EC46A679F5728F44BB07070B0314B2D01741119269828.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Danny Stayed 28 nights in Feb 2025 ### 10/10 Excellent #### María Teresa 17 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities La habitación impecable, ubicación estupenda! Seguro y tranquilo, muy amables, lo recomiendo. Gracias ##### María Teresa Stayed 4 nights in Dec 2025 ### 10/10 Excellent #### CLAUDIA SHARENY 6 Nov 2024 Liked: Staff & service, property conditions & facilities Lugar tranquilo y en buenas condiciones ##### CLAUDIA SHARENY Stayed 3 nights in Nov 2024 ### 4/10 Poor #### JOSE 1 Aug 2024 Disliked: Staff & service, amenities, property conditions & facilities Personal pija estúpida que no se entera. Web horrosa donde no ponen dirección. Difícil de ubicar. Mal señalizado. Absurdo e-mail en inglés he tenido que responder a 10 e-mail para una estancia de dos noches. Olor por todo el hotel y habitaciones. No funciona televisión ni pilas en mando de aire water sin tapa ##### JOSE Stayed 2 nights in Jul 2024 ### 2/10 Terrible #### Jorge 27 Mar 2024 Liked: Property conditions & facilities, room comfort Disliked: Staff & service #### Mal desde un inicio Mi experiencia fue muy mala. Primero, el lugar no está bien identificado, pareciera una casa por lo que perdimos tiempo y recursos en encontrarlo. Segundo, llegamos y no tenían la reservación, a pesar de que en la app ya aparecía como reservado. Me indica que se comunicaron conmigo para realizar el pago pero no fue así, en otras oportunidades he recibido mensajes de los hoteles cuando tienen alguna notificación por correo electrónico y ellos nunca me notificaron. Cuando eres extranjero requieres del apoyo de alguien que esté en el hotel para apoyarte con esos problemas, pero ahí casi nunca se mantiene nadie. Finalmente, nos proporcionaron una habitación pero a pesar de que si aceptan tarjeta de crédito, por ser domingo no nos quisieron proporcionar el enlace de pago, por lo que nos complicaron la situación teniendo que conseguir el dinero de la reserva en efectivo y dejándonos sin nada de efectivo. Adicional, nos cobraron más por la habitación, a pesar de que en el sitio web de hoteles.com ya está fijado un precio. ##### Jorge Stayed 3 nights in Mar 2024 ### 2/10 Terrible #### Verified traveller 7 Mar 2021 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Me pase 4 horas buscando el hotel marque a el numero y nadie contesto nunca ##### Verified traveller Stayed 1 night in Mar 2021 ### 2/10 Terrible #### Verified traveller 3 Jan 2020 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities When we reached there they told us that they already informed expedia in November that their AC is not working and they cancelled all the reservation. But I found many people still coming in and getting room. We got a cheap deal from expedia so they thought why not make more money by telling us any lie and letting come-serve customers in for more money. They put us in one of their Airbnb far away further into downtown with bare minimum facilities. It was a really poor experience. ##### Verified traveller Stayed 4 nights in Dec 2019 ### 10/10 Excellent #### Ty, Seattle 20 Aug 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were all amazing!! At check-in (I cant remember her name) but she was so warm and welcoming and helpful!! Boy did I make a perfect choice in place to stay. Can’t wait to come back again 😊🎒 ##### Ty Stayed 5 nights in Aug 2019 ### 6/10 Okay #### ANDREW 24 Apr 2019 Liked: Cleanliness, property conditions & facilities, room comfort #### Quirky hotel downtown An unusual place. No hotel sign outside Just a bar and coffee shop ... hotel is in back. Pros: Room is new and great. Kitchenette with induction cooktop. Big smart TV. Cons: Room is humid, window to corridor which was brightly lit - thin curtains so room was not dark at night. Stayed two nights, room was not cleaned. No front desk. ##### ANDREW Stayed 2 nights in Apr 2019 ### 10/10 Excellent #### Jose 29 Dec 2018 Liked: Cleanliness, property conditions & facilities, room comfort Excelente en todos los aspectos, higiene, atencion, queda muy cerca de la parada del bus, es una zona muy tranquila y confortable... ##### Jose Stayed 1 night in Dec 2018 ### 10/10 Excellent #### Verified traveller 13 Dec 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Muy cómodo y buena atención lo recomiendo ampliamente ##### Verified traveller Stayed 4 nights in Dec 2018 ### 10/10 Excellent #### Verified traveller 12 Dec 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort agradable,comodo limpio precio exelente personal muy amable si vienen a cancun estas suites perfectas para hospedarse ##### Verified traveller Stayed 7 nights in Dec 2018 ### 10/10 Excellent #### Verified traveller 7 Dec 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort exelente lugar muy centrico, todo a la mano cercano a la zona hotelera, la atencion muy buena exelente para quien quiera pasarla bien y por un exelente precio RECOMENDABLE ##### Verified traveller Stayed 4 nights in Nov 2018 ### 10/10 Excellent #### Verified traveller 6 Dec 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excelente hotel, instalaciones modernas y nuevas, muy cerca de la zona hotelera y a unos pasos de plaza palapas. Cuenta con cocineta y frigobar, la piscina con buenísimas instalaciones y está en el segundo piso. Ampliamente recomendado ##### Verified traveller Stayed 1 night in Nov 2018 ### 4/10 Poor #### Kameal 27 Oct 2024 ##### Kameal Stayed 6 nights in Sep 2024 ### 6/10 Okay #### Karen 8 Jul 2024 ##### Karen Stayed 2 nights in Jun 2024 ### 6/10 Okay #### Verified traveller 1 Jan 2024 Disliked: Staff & service ##### Verified traveller Stayed 4 nights in Dec 2023 ### 8/10 Good #### Jannik 26 Sept 2022 Liked: Cleanliness, staff & service ##### Jannik Stayed 2 nights in Sep 2022 ### 4/10 Poor #### Alan 15 Feb 2022 Disliked: Staff & service, property conditions & facilities, room comfort ##### Alan Stayed 2 nights in Feb 2022 ### 4/10 Poor #### Verified traveller 6 Jan 2020 ##### Verified traveller Stayed 2 nights in Dec 2019 ### 2/10 Terrible #### Michela 30 Dec 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Michela Stayed 1 night in Dec 2019 ## Expedia's Latest Trends ### Hotels > [Crown Paradise Club Cancun All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Crown-Paradise-Club-Cancun-All-Inclusive.h9465.Hotel-Information) > > [Temptation Cancun Resort All Inclusive - 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