ACC Liverpool

Problem checking in needs attention. No contact or keycode sent. Had to telephone and luckily the woman who answered sorted the issue. It did mean we were later checking in though. It was suggested that the problems were the fault if Hotels. Com If this is the case amd problems have arised for other guests, it be helpful to trt amd solve the problem do guests ger the messages they need to re check-in Having said this, i have stayed previously without an issue and find it good value for mo ey in a different location, close to the Baltic area and other attractions.

I only needed an unplanned 1 night stay & chose because it was a heat wave & stated it had air conditioning. Got 5 messages off them through the Hotels.com messaging. Most of which were repeat's or stretched out so wasted my time. Had to pay deposit on the phone which I don't like as I am giving full access to somebody I don't know. It was the night of the England v Argentina game so got some cans & something o eat. The aircon says it was on but got zero benefit so guess it doesn't work. Messaged them on the Hotels.com messaging system & got absolutely no response at all. Next tried the TV to get the game. For some reason it didn't have BBC1, only had BBC Ireland. Even after retuning. Location good near the Cavern quarter & was reasonably equiped but when you can't get a standard TV channel you want, the aircon you are paying for doesn't work, you get bombarded by useless messages but they don't respond when you message them, I found it frustrating & wouldn't go back.

Central to everything