Marrakech Hotel Guide - 5 star hotels in Hivernage, Marrakech

Enjoyed stay at Kenzi Farah.Booked it very last minute,so was a little expensive .Downside no tea or coffee making facilities/& no iron .Staff were generally helpful but too busy during the day😢

I stayed here for 4/10 days when i was in Marrakech. It was great value considering the area it was in - close to the sofitel, novotel, and mamounia. It was also close to the market and square (15 minute walk), close to the Menara Mall (15 minute walk) and we were able to walk for about 40 minutes to the Marjorelle Gardens. Here are a few things to beware of if you stay there: - they were in the middle of some renovations on the floors directly above us and started early every morning. - the massage is not worth your time or money, these people are not RMT's. I would recommend it if you like having oil rubbed on you - the Hammam scrub was ok, i feel like she skipped a step or two - we booked a tour to the Ourzoud falls and were charged 400dh, when we got to the tour, we found out that other people paid 200dh for the same tour. the only difference was we had lunch included. ALSO, you would assume that everything is inclusive but you are required to pay for the boat ride (that is a part of the tour) and the tour guide will demand that you pay him an additional 20-35dh (i'm pretty sure that's "tip" and not a required pmt). - although they escort you into their dinner buffet, you should know it's not included. 290dh is better spent on something else - the front desk staff is helpful but definitely BEWARE OF BEING SHORTCHANGED! always count your change! They won't take a tip, but they will take your change??

Beautiful and tastefully done hotel. Unfortunately the service was terrible- at breakfast, they served the coffee/tea but did not get the milk (3 mornings), despite repeated requests. AC did not work first night, safe was locked and the shower curtain too short so the bathroom flooded with every use.

Check in was very slow, a bit confusing as for queuing or cutting in front of guests. Staff friendly at all times but procedures could be speedier

Highly recommended hotel. While hotel is probably in need of a little refurbishment, the very friendly and attentive staff more than made up for this very minor deficiency. Great value for pleasant room, views over city, fabulous breakfast, working air conditioning. And especially the lovely staff.

Nice time & good service but they need to do something about taxis parking outside hotel not using their meters !! Charging residents double or triple the usual amounts !!

I was surprised...very nice traditional Moroccan home became a wonderful hotel

AMAZING, it was a nice experience and the staff is perfect

I stayed at the Palace with my family for a few days and couldn't be happier. From the staff to the facilities everything was pretty amazing. The pools were clean and well maintained. The rooms gorgeous and well appointed. We found food at the restaurants very good with a decent selection. The room service menu leaves a little to be desired but if your not feeling up to venturing out to take in the local cuisine it'll suffice. Over all a very lovely hotel and we will love to stay there again. I highly recommend this hotel.

Good location but expensive for the services. The cleaning is not that good, i had to raise several complains, the hotel was small. It is good for someone who would like to sit and relax as it is a very calm hotel but if someone likes to find many people, interact, etc... This is not the right hotel to stay in. Also the facilities are very little. Expensive for what you get