Marrakech Hotel Guide - 5 star hotels in Agdal, Marrakech

Good enjoyable stay, clean rooms where the staff really care

I read some negative reviews about this hotel but I booked it anyway, I must say that I found none of the negative reviews to be true, yes there is a language barrier but it's marrakech and to be expected. The staff were really friendly always willing to help, and the hotel was spotlessly clean. No alcohol but a ten minute walk takes you to a shopping mall which has a shop so it wasn't an issue and a club not five minutes away. A shuttle bus that takes you to new town and old town is on every two hours and picks you up from designated spot. The food was nice and not too expensive, all in all I was very relaxed and happy with my stay. Brilliant.

Lovely hotel, boasting great architecture and huge rooms even for a basic package. 10 mins in a taxi from Jema al fna around 50 dhs. All the staff were very hospitable and accommodating. Lots of sun beds, pool didn't have heating was probably the only downside of the whole place. Overall excellent stay! Would definitely stay with the kenzi chain again.

We stayed for a week at this hotel and our welcome was very warm. We were greeted with a cocktail and shown to our rooms. Some of the staff were not overly friendly and helpful, i.e. not approaching you at breakfast to ask if you would like tea/coffee unless you ask them. Also they didn't ever say what was on the menu for breakfast so you see others having crepes, omelettes etc and then you work out that you can order this! Service is always very very slow but the food is good when it arrives! Many of the staff were very friendly and smiley and spoke great English. You'll do well if you speak some French outside of the hotel for taxis, but pointing to a map will do! There are no irons in the rooms and so you have to ask for it. They will come and take it back if someone else needs it! They once did this at midnight - knocked on the door for it while we were sleeping! I was obviously livid and complained the next day and they were apologetic but seemed to think it was okay to have only one iron! Don't be too put off by the haggling - it's part of the culture so don't let it upset you! Don't be taken in by 'guides' (young lads with nothing better to do) who will want to show you the way and then ask for a ridiculous amount of money at the end. Ignore them and approach someone who is not touting for business, or this could end in an unpleasant situation. Beware of the taxi drivers taking you to places for a guided tour - you are expected to buy something - not good!

Hotel was in a good location away from the noise and was not far from any activities. You pay a couple of pounds to get to the centre. The only bad thing I have to say was that the toilet was broken in our suite. Other than that, great hotel, great people, great country.

We got a good deal on mystery hotels via Expedia, if not for which we would not have selected the hotel. Check in took a while - booking through Expedia was not immediately recognised immediately at the counter. Room was alright, not much character and the toilet had not been flushed! In so many years of travelling never seen a toilet that had not been flushed from previous use. Pool was nice and pretty, pity we did not have the time to dip in. Buffet was nice and extensive over all apart from the unflushed toilet - not too bad. No hotels or things to do in the vicinity, you will have to catch a taxi and head to the center.