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Close to restaurants, cable cars and Chinatown. It's a post-1906 earthquake building so sounds carry from room to room. But it is so beautiful, that doesn't matter.
Hotel Serrano was close to Union Square, big bus pickup and bike rentals. Around 10 minute walk to Chinatown. 15 minute walk to SFMOMA. Room was a little small but I expected that in an older building. However, room was clean and the staff was friendly and helpful.
Staff were fantastic and helpful. Restaurant was good and not overpriced. Only negative was that on the Monday morning the only breakfast option was the buffet for $22.50 each, and there is nothing close by to walk to. The reason my review is not 5/5 is because they list a hot tub by the pool, but ...
Very clean and very comfortable! Only complaint is regarding the terrible out-of-control homeless situation on nearby streets (hundreds of unfortunate souls). Did not feel safe walking far from hotel. SF is going down the tubes!
Great location awesome staff! Nice clean room with everything we needed! I would for sure stay here again. Room didn't have working coffee but there was free coffee in the lobby
Too long a wait to check in with so many staff working at 8 pm Sunday night. Place was not that busy and 5 people on line waiting to check in. Not a big deal but unnecessary. Also, restaurant staff terrible at breakfast. No service at my table.
When we were checking in, the clerk asked if we wanted to upgrade to a nicer room as the room we paid for was un renovated and old. Obviously, we were a little apprehensive going into our room. We were pleasantly surprised that the room was actually very nice and the bathroom was very quite updated. ...
Had a great stay while visiting San Francisco. Hotel is clise to Union Square and public transportation. Staff were amazing
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