Northwest Orlando Kid friendly Holidays

The property was very clean and close to universal citywalk which was great!

Friendly and helpful staff.

Perfect home for vacations!

The entire first floor if the property smells TERRIBLE. Everyone leaves their trash in the halls and it smells disgusting. Our tv in the master room didn’t work and the master bathroom shower wouldn’t drain consistently so showering was gross. The second bathroom had snot on the bathroom wall. The only positive is that there was enough room for our party of 7. Next time we will book two different rooms at a hotel.

Extremely Disappointing Experience & Poor Management We booked this hotel specifically because of the water park and originally planned to stay for one night. Unfortunately, there was a storm the day we arrived, so we were unable to use the water park. Because of that, while I was still waiting for our room to be ready — approximately 20 minutes after checking in — I asked the front desk if we could extend our stay an additional night and check out Saturday instead of Friday. I was told YES, no problem. The hotel processed everything and charged the $500 incidental hold. Based on the hotel confirming our additional night, I placed a large Walmart grocery order for my entire family since we would now be staying for two days. Approximately 45 minutes after we finally got into our home, I received a call from the front desk telling me that they had made a mistake and we could no longer extend our stay in the same home because someone else had booked it. This made absolutely no sense to me. I had just been told by their staff that our extension was confirmed. We made plans and spent money based on the information THEIR staff provided us, only to have them reverse it shortly afterward. I spent approximately 45 minutes on the phone with the front desk trying to figure out a reasonable solution. Eventually, I was transferred to a supervisor named Brian W., who would not provide his full last name. Unfortunately, Brian made an already frustrating situation significantly

Incredible great place to stay and smells nice

Big room spaces for family with kids , 3rd time that we have been there ❤️

The room was large and spotless. There was no plug for the bath tub. Price was great.

Friendly and helpful staff.

We had a great stay at this hotel. The room was clean, comfortable, and well maintained, and the staff was friendly and welcoming. The location was also very convenient, making it easy to get around and enjoy the area. Overall, it was a very pleasant experience and a good value for the price. I would definitely recommend this hotel and would be happy to stay here again.