"Service disappointing, facilities and value great"
This is my second review of this hotel, as I feel compelled to update my earlier opinion. I've now spent around 30 nights here in the last 3 months and am continually disappointed regarding the hotel staff and the condition of some of the rooms.
My list of issues include being charged for breakfast on two occasions, when my booking clearly indicated it was included. No amount of complaint or logic was acknowledged or accepted by the reception staff and I had to go directly to Expedia for a refund. I even asked them to check the booking the second time around but the guy's English was so bad, I'm not sure he understood.
Non-functional, broken and dirty facilities are the norm: the common areas continue to look shabby; the windows and curtains on the stairs are filthy; the toilet seats tend to be loosely attached (in Room 101, the seat is broken); and the sink plugs rarely work properly. The taps and showerheads need to be descaled too. Most of the pillows need replacement. The single duvets should be double or kingsize to match the beds. I would complain but I know it will fall on deaf ears (or be misunderstood).
However, I keep going back because I love the décor, the large TVs, the storage space, the desks, the beds, the fridges, the heating/cooling system and the small balcony outside each room. I tolerate the flaws as the price is genuinely good value.
Traveller from Worthing, UK
Located in the centre of the fascinating metropolis of Berlin , in a peaceful side street near the famous Kurfürstendamm …More
The hotel is nice and the rooms are all renovated. They are clean and the service was very good. It is on a quiet neighborhood, and although we had to keep our windows open, because it was hot and there was no air conditioning, we didn't have a problem sleeping. There is parking available in the hotel for a reasonable fee, and there was some free parking around the block. The hotel is close to Kurfurstendam, a nice street with a lot of shops and restaurants around.
The hotel was in a great, quiet location, close to public transportation. We were only in Berlin for two days so we had to cram in a lot of sightseeing and this hotel was a perfect base. the decor is definitely outdated, but the rooms are very clean and very comfortable. There was free parking on site, which was fantastic and rare in Europe. The lady at the front desk when we checked in was very friendly and helpful with directions and sightseeing recommendations. The reason I only gave the staff a 3 out of 5 was because of the experience we had at the included in the price breakfast. I was traveling with my parents and my 4 month old baby. We decided to split up breakfast with my parents going first and then my mom coming back and watching the baby while my dad kept me company at breakfast. The staff working the room were rude to my father because it was his second trip down - never mind the fact that he only had coffee the second trip and couldn't even sit down because it was so crowded. Or that we had two rooms with double occupancy allowances and the baby obviously wasn't eating. Other than that I have no complaints. If you get a really good price, don't hesitate to book.
Traveller from Halifax, NS
Enjoy an individual stay at the Hotel Prinzregent garni. Whether travelling on business or leisure feel welcome in the …More
Part of the borough of Charlottenburg-Wilmersdorf since 2001, Wilmersdorf offers visitors a quiet option in the heart of Berlin. Boasting a variety of cafes and restaurants, the neighborhood is also home to the Kirche am Hohenzollernplatz. This iconic church is considered one of the finest examples of Brick Expressionism and its striking design has earned it the nickname God's Powerhouse.
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