Impressive hotel but beware of late night noise.
Posted 26-Sep-2016 on Hotels
This is the third time we had stayed at the Brooklands Hotel and we have found the room size, cleanliness, & facilities to be very good. The beds are too soft for my taste, but otherwise the rooms are quite impressive and many have views over the Brooklands track where you can view things like others taking Mercedez-Benz driving experiences. The restaurant is very well designed and serves a very good buffet breakfast. We did have one issue with this recent stay and that was that we were kept awake by loud music until 1am. We phoned reception to discover that there was a wedding disco in the conference rooms immediately below our hotel. The DJ was asked to turn the music down however if this happened it made no difference. When we checked out we were asked about our stay and we said again about the noise and were given a special offer for a future stay at the hotel. If we do go back to the hotel we would ask them for a room away from the conference facilities. Unfortunately this turned our much needed restful weekend into a mildly stressful one. It was very unexpected as our previous two stays had been very good.
Comment from Hotel Management
18-Oct-2016 by General Manager, Hotel Management
Thank you for your review and I am sorry that on this occasion your evening was disturbed by the private function happening in the hotel. We will certainly ensure on your next stay that we allocate you away from the function where possible.