Ratings based on 192 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Bedford

Great hotel

Posted 19-Jul-2016
I would highly recommend Brooklands Hotel. Everything was excellent, the staff were very professional and the room was spacious, immaculate and provided everything you needed. Lovely food and best Pina Colada. Wonderful hotel!
Comment from Hotel Management
20-Jul-2016 by marco, Hotel Management
Thank you for your lovely comments and I am so pleased you enjoyed your stay with us. I hope we can see you back again soon.
4out of 5
by A verified traveller from UK

Good location, poor wifi & phone signal.

Posted 18-Jul-2016
Whilst the location is excellent overlooking the Mercedes race track. The hotel is seriously let down by the lack of mobile phone signal across all networks. Whilst this could be classed as uncontrollable by the hotel, what is controllable is the wifi service it provides. Firstly it is difficult to connect to as the login landing page is temperamental across all platforms, mobile and computers. Secondly the signal is very week, I stayed on the fourth floor on my first night and there was little to no wifi, I moved to the first floor for my second night which had wifi signal but only two bars. Overall my stay was good, however for a business focused hotel connectivity should be a priority in my opinion.
Comment from Hotel Management
20-Jul-2016 by marco, Hotel Management
Thank you for your feedback and I am pleased you enjoyed the actual hotel, however I am so sorry that during your stay you experienced problems with the wifi. This is something that we have flagged up with our internet provider and they are working on correcting the problems we have been recently experiencing. I am pleased the team tried to resolve this during your stay to the best of their ability. I hope we can see you back again when you are next in the area.
5out of 5
by A verified traveller from Derbyshire

Beautiful hotel, great service

Posted 31-May-2016
Pros: Rooms with huge bed and lovely walk in shower. Balcony rooms.
Cons: Stop a lot if the upselling emails.
Location: Location great for Brooklands and Mercedes world. Bus to Weybridge and Woking outside but does not run on a Sunday. Need to use to drive out
Loved this hotel. Rooms were very modern and comfortable. Breakfast was really good and building throughout was very attractive. Great car park with lots of spaces and handy for Brooklands museum and Mercedes world. We had a balcony room on the top floor and we couldn't help but watch all the cars on their driving experience going around the track in front of us. It was very interesting if you are into cars. Staff were very good throughout the hotel. Great time had by us.
Comment from Hotel Management
07-Jun-2016 by Marco, Hotel Management
Thank you for your feedback and we are pleased you enjoyed your stay with us. I do hope that we can welcome you back again and I hope that we managed to rectify your pre arrival concerns.
5out of 5
by Mrs Margaret from Bromley

Amazing hotel

Posted 24-May-2016 on Hotels
Upgraded for our wedding Anniversary! Incredibly grateful to the hotel for accommodating. Beautiful executive suite and spacious. Loved the shower.
Comment from Hotel Management
by Marco, Hotel Management
We are so pleased you had a great anniversary stay with us. I hope we can see you back again.
5out of 5
by Tim

Posted 23-May-2016 on Hotels
Comment from Hotel Management
by Marco, Hotel Management
Thank you
4out of 5
by A verified traveller

Posted 14-May-2016 on Hotels
Nice clean room, friendly staff and a good breakfast.
Comment from Hotel Management
23-Jul-2016 by Marco, Hotel Management
We are delighted you had a great stay, hope to see you back again.
2out of 5
by A verified traveller from United Kingdom

Personnel and Restaurant disappointing

Posted 07-May-2016
Pros: The hotel is spacious, clean and its location.
Cons: Restaurant service.
Maintenance knocking after you moved into the room. Maintenance should be done before guests are in rooms. Restaurant experience was bad. Service very slow despite only serving 3 other tables, and food quality much to be desired. Food rather tasteless and my wife had food poisoning after eating the salmon.
Comment from Hotel Management
17-May-2016 by Marco Gervasoni, Hotel Management
Thank you for your feedback and I am sorry that during your stay you were disturbed by maintenance/housekeeping, I am not sure what this was in connection with and if you are referring to our turn down service which is offered to all guests staying, the closing of curtains, refreshment of towels etc as we would not let rooms that had maintenance issues unless a guest reports during her stay. We have no reference to anyone having food poisoning and this is a very serious allegation and one that we follow up with the appropriate procedures. As you did not bring this to our attention at the time I am unable to comment further however be assured all of our checks are in place and we have had no further comments of this kind.
5out of 5
by Carol from plymouth

Superb!

Posted 01-May-2016 on Hotels
Fabulous hotel. We stayed here for it's closeness to Brooklands and Mercedes World. You can walk to both within a couple of minutes. The hotel is very contemporary and stylish with friendly and helpful staff. The rooms are great, only criticism is the the tv is nearly impossible to work, something that reception seemed to be well aware of when contacted. Parking was an issue as the hotel car park appeared to be full of non residents using it for Brooklands and we struggled to find somewhere to park.
Comment from Hotel Management
09-Jul-2016 by Marco, Hotel Management
Thank you for your feedback and we are pleased you liked the hotel. I am sorry that you had trouble parking, we do liaise with MBW to avoid their guests parking in our car park however on bank holidays this can sometimes be a problem, we will flag this up with them again. Our TV's are all new and I am unsure of the comments made on the problem with the working of them but will monitor this going forward. I hope we can see you back again.
4out of 5
by A verified traveller

Good hotel close to museum

Posted 24-Apr-2016
Pros: Clean, quiet and excellent breakfast
Cons: Some staff who speak English as a first language would be nice.
Location: Very close to Brooklands Aviation Museum and Mercedez Benz World.
We had a comfortable two night stay while visiting the Brooklands Museum. The hotel is ultra modern, clean and functional with pleasant staff. Had we stayed with a discount deal it would have been good value for money. As it was, at full price I think it is rather expensive for what it is although I guess a lot of visitors stay there to visit Mercedez Benz World and Brooklands Museum and for that it is very handy.
Comment from Hotel Management
26-Apr-2016 by Marco, Hotel Management
Thank you for your feedback and I am pleased overall you enjoyed the hotel and your stay with us. We have many guests enjoying Brooklands Hotel for its quality and service and not just for the surrounding attractions. As a hotel we welcome staff from all countries and support team players who are wishing to learn and develop their English and hospitality skills who then go on to enjoy further careers within our industry and actually 60% of my team are English. Thank you for your feedback which I will share with the team and hopefully we can welcome you back again in the future.
5out of 5
by Roger from Spalding

Get away

Posted 16-Apr-2016 on Hotels
I went to Brooklands for a Mercedes Benz driving experience and what better way to finish the day than stay at Brooklands Hotel. My room was upgraded and I was allowed to check in early. I had a great time, thanks.
Comment from Hotel Management
18-Jun-2016 by Marco, Hotel Management
We are delighted that you enjoyed your stay with us. I hope we can see you back again soon.