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"Awesome property. Staff are wonderful and very accommodating! "

"The Gainsborough has a beautiful spa area and is very centrally and conveniently located in downtown Bath. The hotel stocks all rooms with soft drinks and water in the mini fridge (a nice touch), and the breakfast offerings are excellent, including both a continental buffet with a cooked to order option. The bar area of the hotel is small and was not well stocked during our visit. Also, some of the staff seemed new and unfamiliar (although polite) with the property, but the concierge as well as the front desk manager, Howard, were wonderful, and made what was a good stay into a great stay. The concierge's restaurant and tour recommendations were wonderful, and the front desk manager assisted our party of four with an issue we encountered with a rude and arrogant guest. The professionalism he demonstrated in handling the situation was commendable. We will be back. "

"Couldn’t fault it. The hotel is ideally situated as a base for sightseeing. The rooms are spacious, clean and comfortable. The buffet breakfast is plentiful with a good choice. The staff go out of their way to help. All in all would thoroughly recommend a stay here"

"Great for a single night or 2 from which to explore the New Forest. We used it after the local folk festival before heading to Portsmouth."

"We really enjoyed our stay ! The hotel is well managed and was spotless. Breakfast was brilliant too. My only disappointment was the tea, coffee and milk wasn’t replenished for the second night. I forgot to ask at reception before heading to our room and I’m sure they’d of supplied it had I asked. Overall a lovely hotel, would recommend ! "

"Room was clean and quiet. Staff are friendly assisted everything that I need"

"We loved this quirky, chic hotel. It was near to the Bath Spa train station, Bath bus station, and walkable to the entire city center of bath. "

"Loved this hotel! Very easy check-in despite some miscommunication between their system and Expedia, and lovely room. Would definitely stay again."

"Small but clean and everyone you need really. Like a Black Mirror hotel. "