Title: Zereno Tulum Beach Club Access Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Zereno Tulum Beach Club Access Hotel in Tulum with free breakfast and spa services ![Reception](https://images.trvl-media.com/lodging/66000000/65490000/65489700/65489634/93a62ce4.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Superior Apartment | 2 bedrooms, premium bedding, down duvets, minibar](https://images.trvl-media.com/lodging/66000000/65490000/65489700/65489634/92ff6929.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 bedrooms, premium bedding, down duvets, minibar](https://images.trvl-media.com/lodging/66000000/65490000/65489700/65489634/dd4c4498.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Luxury Apartment, Private Pool | 2 bedrooms, premium bedding, down duvets, minibar](https://images.trvl-media.com/lodging/66000000/65490000/65489700/65489634/5e236779.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/66000000/65490000/65489700/65489634/1bf71683.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Escape to Zereno Boutique Hotel, near the ancient Tulum Mayan Ruins. Relax by the outdoor pool with cabanas and sun loungers or indulge in a rejuvenating spa treatment, followed by a drink at the poolside bar. VIP Access 8.8 Excellent ## Popular amenities - Free airport shuttle - Spa - Bar - Breakfast included - Pool - Housekeeping £64 includes taxes & fees 11 Oct - 12 Oct VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Oct 10 - Oct 11](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=65489634&PinnedHotelID=65489634&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=65489634&PinnedHotelID=65489634&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 11 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=65489634&PinnedHotelID=65489634&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=65489634&PinnedHotelID=65489634&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 10 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=65489634&PinnedHotelID=65489634&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=65489634&PinnedHotelID=65489634&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=65489634&PinnedHotelID=65489634&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=65489634&PinnedHotelID=65489634&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 7 of 7 rooms ![2 bedrooms, premium bedding, down duvets, minibar](https://images.trvl-media.com/lodging/66000000/65490000/65489700/65489634/ef9a5d68.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Apartment ### Highlights Furnished balcony Separate dining area Separate sitting area Soundproofed Individually decorated Air conditioning Kitchen Fridge - 1722 sq ft - 2 bedrooms - Sleeps 6 - 2 King Beds and 1 Single Sofa Bed ![Terrace/patio](https://images.trvl-media.com/lodging/66000000/65490000/65489700/65489634/048de836.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Apartment, Private Pool 10.0 Exceptional 1 review ### Highlights Garden Furnished balcony Separate dining area Soundproofed Individually decorated Private plunge pool Air conditioning Kitchen - 1830 sq ft - 2 bedrooms - Sleeps 6 - 2 King Beds and 1 Single Sofa Bed ![Standard Apartment | Living area | 55-inch Smart TV with digital channels, TV, smart speakers](https://images.trvl-media.com/lodging/66000000/65490000/65489700/65489634/113832a2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Apartment ### Highlights Furnished balcony Soundproofed Individually decorated Air conditioning Kitchen Fridge Smart TV Blackout curtains - 1722 sq ft - 2 bedrooms - Sleeps 6 - 2 King Beds and 1 Single Sofa Bed ![Terrace/patio](https://images.trvl-media.com/lodging/66000000/65490000/65489700/65489634/e9eb7f7b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 8.6 Excellent 4 reviews ### Highlights Furnished balcony Soundproofed Individually decorated Air conditioning Smart TV 2 bedrooms Blackout curtains Down duvet - 280 sq ft - Sleeps 2 - 1 King Bed ![2 bedrooms, premium bedding, down duvets, minibar](https://images.trvl-media.com/lodging/66000000/65490000/65489700/65489634/ff6aca00.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Apartment, 1 King Bed with Sofa bed ### Highlights Furnished balcony Soundproofed Individually decorated Private pool Air conditioning Kitchen Fridge Smart TV - 1399 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Single Sofa Bed ![2 bedrooms, premium bedding, down duvets, minibar](https://images.trvl-media.com/lodging/66000000/65490000/65489700/65489634/3b48901c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Apartment, 1 King Bed with Sofa bed ### Highlights Furnished balcony Separate dining area Soundproofed Individually decorated Air conditioning Kitchen Fridge Smart TV - 1174 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Single Sofa Bed ![Standard Apartment, 1 King Bed with Sofa bed | 2 bedrooms, premium bedding, down duvets, minibar](https://images.trvl-media.com/lodging/66000000/65490000/65489700/65489634/3f13d082.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Apartment, 1 King Bed with Sofa bed ### Highlights Furnished balcony Soundproofed Individually decorated Air conditioning Kitchen Fridge Smart TV 2 bedrooms - 646 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Single Sofa Bed ## You may also like Ad ![9 restaurants, lunch, dinner served; Asian cuisine ](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70510000/70502100/70502006/cf877496_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Tulum Riviera Maya All-Inclusive Resort Tulum - Pool - All-inclusive - Spa - Kids pool 8.4 Very good 1,950 reviews £200 includes taxes & fees 26 Oct - 27 Oct [](https://www.expedia.co.uk/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information?chkin=2025-10-26&chkout=2025-10-27&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=80f22661-a101-4cd3-a0b7-155228ce2c9f&top_cur=GBP) Ad ![Exterior](https://images.trvl-media.com/lodging/11000000/10490000/10489600/10489505/e9e3a64f.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Akumal Riviera Maya - Adults Only - All Inclusive Akumal - Pool - Hot tub - All-inclusive - 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On private beach - Pool - Breakfast included - All-inclusive 9.0 Wonderful 217 reviews £165 includes taxes & fees 11 Oct - 12 Oct [](https://www.expedia.co.uk/Tulum-Hotels-Ana-Y-Jose-Hotel-Spa-Tulum.h1207436.Hotel-Information?chkin=2025-10-11&chkout=2025-10-12&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=80f22661-a101-4cd3-a0b7-155228ce2c9f&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Zereno.h65489634.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Zereno.h65489634.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.20193%2C-87.46506&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=cuakpk3dapWubsaSm_HJT5dkIN0=) Aldea Zama, Aldea Maya, Lote 3, Tulum, QROO, 77760 #### What's nearby - Tulum National Park - 5 min drive - 2.4 miles - Las Palmas Public Beach - 7 min drive - 3.3 miles - Tulum Beach - 7 min drive - 4.2 miles - Tulum Mayan Ruins - 9 min drive - 3.7 miles - Playa Paraiso - 9 min drive - 3.8 miles #### Getting around - Tulum Intl. Airport (TQO) - 47 min drive #### Restaurants - ‪Delicia - ‬13 min walk - ‪El Agavero - ‬16 min walk - ‪Guacamole Club - ‬12 min walk - ‪Rossina - ‬11 min walk - ‪Me Latte Café - ‬12 min walk ## About this property ### Zereno Tulum Beach Club Access Hotel near Tulum Mayan Ruins Consider a stay at Zereno Tulum Beach Club Access and take advantage of free continental breakfast, free airport pick-up and a poolside bar. Treat yourself to a massage or other spa services. In addition to a terrace and a garden, guests can connect to free in-room WiFi. Other perks include: - An outdoor pool, along with free cabanas and sunloungers - Bike hire, massage treatment rooms and luggage storage - Concierge services, a lift and a front desk safe - Tour/ticket information and smoke-free property Room features All guest rooms are individually decorated, and include comforts, such as premium bedding and furnished balconies, in addition to perks, such as air conditioning and smart speakers. Extra conveniences in all rooms include: - Rainfall showers, free toiletries and hairdryers - 55-inch Smart TVs with streaming services and digital channels - Smart speakers and daily housekeeping ## Similar properties ![2 outdoor pools, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/112000000/111920000/111918700/111918641/b3c3466b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Tulum Tulum - Pool - Kids pool - Parking included - Free WiFi 9.2 Wonderful 80 reviews £66 includes taxes & fees 11 Oct - 12 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=111918641&PinnedHotelID=111918641&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/59000000/58190000/58187100/58187077/ac8324ab.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Naala Tulum Zama - Pool - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 619 reviews £24 includes taxes & fees 23 Oct - 24 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-23&endDate=2025-10-24&selected=58187077&PinnedHotelID=58187077&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/114000000/113250000/113245100/113245073/70808e99.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mía Tulum Beachfront Resort - Ocean View Suites and Beach Club Zona Hotelera - Pool - Parking included - Free WiFi - Air conditioning 8.8 Excellent 53 reviews £64 includes taxes & fees 11 Oct - 12 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=113245073&PinnedHotelID=113245073&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/45000000/44040000/44035300/44035250/c338811c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Copal Tulum Hotel Zama - Pool - Spa - Parking included - Free WiFi 8.6 Excellent 1,003 reviews £55 includes taxes & fees 12 Oct - 13 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=44035250&PinnedHotelID=44035250&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, white sand, beach cabanas, sun-loungers](https://images.trvl-media.com/lodging/74000000/73730000/73727100/73727035/d753ea0a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Alito Tulum Hotel Zona Hotelera - Pool - Breakfast included - Parking included - Free WiFi 8.4 Very good 189 reviews £68 includes taxes & fees 11 Oct - 12 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=73727035&PinnedHotelID=73727035&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/93000000/92990000/92983900/92983826/782955a8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Prana Boutique Hotel Tulum City Center - Pool - Breakfast included - Free WiFi - Restaurant 9.0 Wonderful 382 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-25&selected=92983826&PinnedHotelID=92983826&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/79000000/78780000/78771400/78771341/49189c4c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Motto by Hilton Tulum Zama - Pool - Spa - Pet-friendly - Parking included 8.6 Excellent 276 reviews £62 includes taxes & fees 28 Oct - 29 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=78771341&PinnedHotelID=78771341&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 9:00 AM to 9:00 PM, pool loungers](https://images.trvl-media.com/lodging/43000000/42950000/42945600/42945551/bd9cae7c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Amaka Calma Tulum La Veleta - Pool - Breakfast included - Parking included - Free WiFi 8.6 Excellent 571 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-25&selected=42945551&PinnedHotelID=42945551&HadPinnedHotel=true®ionId=-1&adults=2) ![Fusion cuisine](https://images.trvl-media.com/lodging/17000000/16520000/16516900/16516809/0beb020f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### O Tulum - Adults Only Tulum - Pool - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 561 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-25&selected=16516809&PinnedHotelID=16516809&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/17000000/16020000/16014000/16013932/c43d1a34.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cielo Maya Beach Tulum Tulum - On private beach - Pool - Breakfast included - Spa 9.0 Wonderful 582 reviews £65 includes taxes & fees 11 Oct - 12 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=16013932&PinnedHotelID=16013932&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free offsite parking within 10 metres - Street parking available - Free airport pick-up shuttle from 8:00 AM to 3:00 PM at scheduled times and on request ### Food and drink - Free continental breakfast available daily 8:00 AM to 10:00 AM - A bar/lounge - A poolside bar ### Things to do - Bicycle rentals - Outdoor pool ### Family friendly - Outdoor pool - Soundproofed rooms ### Conveniences - Guidebooks - Limited-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Outdoors - Free pool cabanas - Garden - Pool loungers - Terrace ### Spa - 2 treatment rooms - Couples treatment rooms - Massage ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lever door handles - Lift ### More - Mosquito nets - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Rainfall showerhead - Shower - Towels provided ### Entertainment - 55-inch smart TV with digital channels - Smart speaker - Streaming services ### Food and drink - Espresso maker - Free bottled water - Minibar - Restaurant dining guides ### More - Air conditioning - Individual decor - Mobile key entry - Soundproofed rooms - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 11:00 PM Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation The front desk is open daily from 7:00 AM - 11:00 PM Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours This property doesn't offer after-hours check-in ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Breakage deposit: USD 100 per stay We have included all charges provided to us by the property. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted Noise-free guestrooms cannot be guaranteed This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property is professionally cleaned If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 8:00 AM to 9:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Zereno Zereno Boutique Hotel Zereno Tulum Club Access Tulum Zereno Tulum Beach Club Access Hotel Zereno Tulum Beach Club Access Tulum Zereno Tulum Beach Club Access Hotel Tulum ## Frequently asked questions ### Does Zereno Tulum Beach Club Access have a pool? > Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 9:00 PM. ### How much does it cost to stay at Zereno Tulum Beach Club Access? > As of 10 Oct 2025, prices found for a 1-night stay for 2 adults at Zereno Tulum Beach Club Access on 11 Oct 2025 start from £63.70, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Tulum-Hotels-Zereno.h65489634.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Zereno Tulum Beach Club Access pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Zereno Tulum Beach Club Access? > There is free parking nearby. ### What time is check-in at Zereno Tulum Beach Club Access? > Check-in start time: 3:00 PM; check-in end time: 11:00 PM. After-hours check-in is not available. ### What time is check-out at Zereno Tulum Beach Club Access? > Checkout is at 11:00 AM. ### Does Zereno Tulum Beach Club Access provide a shuttle to the airport? > Yes, there's a free shuttle from the airport to the hotel that runs from 8:00 AM to 3:00 PM on request. ### Where is Zereno Tulum Beach Club Access located? > Located in Zama, this hotel is 0.7 mi (1.2 km) from Dos Aguas Park and 2.9 mi (4.7 km) from Tulum Beach. Hospital de Tulum and Hunab Lifestyle Center are also within 1 mile (2 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Zereno Tulum Beach Club Access Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.2 Cleanliness ### 8.4 Amenities ### 9.0 Staff & service ### 9.0 Eco-friendliness ### 9.2 Property conditions & facilities 10 - Excellent 30 8 - Good 11 6 - Okay 1 4 - Poor 2 2 - Terrible 3 ### 10/10 Excellent #### Inna 30 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing hotel! I really like the interior design ##### Inna Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Roberto 25 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Great place love it ##### Roberto Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Mia 26 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Great hotel and service ##### Mia Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### María Teresa 1 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities It was a good experience clean people wrrr very nice ##### María Teresa Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Gaddiel 1 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Was very nice and excellent service ##### Gaddiel Stayed 4 nights in May 2025 ### 10/10 Excellent #### Antonette 16 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities I was pleasantly surprised. Rustic decor with modern services. Clean, quiet & personalized service breakfast was delivered to room & airport drop off provided an extra touch. All staff were super friendly & helpful especially Thomas, who assisted in maneuvering a hiccup with a tour company. Will definitely recommend & return. Thanks a lot. ##### Antonette Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Brandon 10 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities I stayed at the top floor so the apartment ruff ##### Brandon Stayed 6 nights in May 2025 ### 10/10 Excellent #### Danielle 20 Sept 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I absolutely enjoyed my stay! I went for birthday and the staff and location was amazing. I loved the natural light and jungle atmosphere. I would definitely book again. ##### Danielle Stayed 4 nights in Feb 2022 ### 10/10 Excellent #### OSBALDO 28 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities The property is very beautiful and secluded. The gentleman at the front desk was outstanding! ##### OSBALDO Stayed 2 nights in Jul 2023 ### 8/10 Good #### Paige 19 Sept 2022 Liked: Cleanliness, staff & service, property conditions & facilities Staff was good. ##### Paige Stayed 4 nights in Sep 2022 ### 8/10 Good #### Sabrina 4 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities I enjoyed my stay at Zereno and highly recommend to stay here. Tulum beach is 10 minutes drive. The apartment was spacious and very clean. Everything to our liking ##### Sabrina Stayed 3 nights in May 2023 ### 8/10 Good #### Ryan 4 Jan 2023 Liked: Cleanliness, staff & service, property conditions & facilities I liked that this property was quiet, safe and clean in a area that was central and close to both Tulum town and the beach areas. We had an issue with the shower upon arrival but it was fixed immediately. Service was great and staff was always there to help and call a taxi for us when we needed one. ##### Ryan ### 10/10 Excellent #### joshua 5 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The Zereno property and staff were amazing! The room was huge and clean. They were quick to offer services and bring towels upon request. We didn’t have a ton of plans when we booked so the staff was great about making recommendations. Couldn’t recommend staying here enough. Thanks again to Daniel and Fernando for all their local food and entertainment suggestions - really made the trip amazing! ##### joshua Stayed 6 nights in Jan 2023 ### 10/10 Excellent #### Verified traveller 26 Jul 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Birthday Getaway (9+ group) Came here to celebrate mine and my sisters 30th birthday! Absolutely amazing service and stay. The front desk staff is so helpful and attentive! I suggest downloading the WhatsApp app to make communication easier. The rooms are very clean and well maintained. It was fairly hot & humid in Tulum during our stay, so make sure you have them show you how to turn on the ac. Cannot wait to visit again! ##### Verified traveller Stayed 4 nights in Jul 2022 ### 6/10 Okay #### Saira 29 Oct 2022 Liked: Cleanliness, staff & service, property conditions & facilities You definitely need a car to stay here & it’s great if you’re working from home. It’s super quiet and I’m what seems like on a private road. I didn’t do enough research therefore didn’t realize the beach is far and so are restaurants. The room was beautiful though. There was a tv with no basic channels, only streaming services (Netflix, Disney, etc). We had to leave after one night. ##### Saira Stayed 3 nights in Oct 2022 ### 2/10 Terrible #### Kendall 28 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities I selected this property due to the shuttle pickup from the airport. When I made it, they were not there & when I contacted the property via WhatsApp I was told they will not pick me up & to take the bus to Tulum center, then ask for direction to the location.. My phone service was not working properly so this made the situation very nerve wrecking. I do not speak Spanish, so it was tough making it to the destination. Luckily a young lady assisted me to location 4 hours later. The situation made me upset that I ended up returning back to the states the following day. The property was nice & the front desk worker was nice, but the sales team was not pleasant which turned my birthday experience into a not so good one. I was happy to leave. ##### Kendall Stayed 1 night in Sep 2024 ### 4/10 Poor #### Andre 20 Feb 2024 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### Staff/Service was GREAT, but the hotel isn’t The service was amazing, the staff was great, but the overall condition of the hotel was far from the photo’s online. The property is considerably older than the photos show. Our room had an extremely foul stale water odor that remained the entire three night stay despite multiple attempts from the maintenance and management to remove. After night one we discovered that it was due to a clog in the shower. The water in the main bedroom shower drained so slowly that it rose so high that it nearly flooded the bathroom. Unfortunately, there were no other rooms to move to during this time, which is very unfortunate because the staff was great. The pool was so filthy and had so much mildew that my son and I couldn’t even take a swim. The photo’s definitely do NOT depict the pool how it truly is. ##### Andre Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### Roberto 25 Jun 2025 ##### Roberto Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Bianca 8 Jun 2025 ##### Bianca Stayed 1 night in May 2025 ### 8/10 Good #### Alexander 15 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place and great staff! Breakfast is kind of light and area can be a bit noisy (highway, construction) ##### Alexander Stayed 1 night in Mar 2025 ### 4/10 Poor #### Steeven 6 Jan 2025 ##### Steeven Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Kelly f J 24 Dec 2024 ##### Kelly f J Stayed 1 night in Dec 2024 ### 2/10 Terrible #### Ilyitch 26 Oct 2024 Disliked: Cleanliness, staff & service, property conditions & facilities I called the property to schedule airport transportation that was offered with the reservation. They acknowledged they were not offering the full transportation and that they would be happy to approve a refund for this via expedia. This was confirmed to me via phone twice. Expedia reached out to them on at least 3 different occasions and they never responded. So I was charged for a stay that I could not keep because the were not rendering full services promised. Call before you book. ##### Ilyitch Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Kim 29 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We hadden onze eigen auto, wat wel een vereiste was in Tulum. Hotel ligt in Tulúm pueblo dus een stuk van het strand verwijderd. Accomodatie was echt perfect! Zo een mooi appartement hebben we niet verder gezien in Mexico, met eigen mini zwembad ##### Kim Stayed 3 nights in Jul 2024 ### 8/10 Good #### Marie-Eve 15 Jul 2024 ##### Marie-Eve Stayed 3 nights in Jul 2024 ## Expedia's Latest Trends ### Hotels > [Kore Tulum Retreat and Spa Resort - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Kore-Tulum-Retreat-And-Spa-Resort-Adults-Only-All-Inclusive.h7260522.Hotel-Information) > > [Shambala Petit Hotel](https://www.expedia.co.uk/Tulum-Hotels-Villa-Shambala-Petit.h55312687.Hotel-Information) > > [La Valise Tulum, member of Small Luxury Hotels](https://www.expedia.co.uk/Tulum-Hotels-La-Valise-Tulum.h20295634.Hotel-Information) > > [Hotel Ma'xanab](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Maxanab.h39070203.Hotel-Information) > > [Hotel Roc Luxe Tulum - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Esencial-Tulum.h33786942.Hotel-Information) > > [Sunscape Cancun All-Inclusive Resort & Spa by Hyatt](https://www.expedia.co.uk/Cancun-Hotels-Sunscape-Cancun-Resort-Spa-All-Inclusive.h28108.Hotel-Information) > > [Hotel Bardo](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Bardo.h42519314.Hotel-Information) > > [Casa Malca](https://www.expedia.co.uk/Tulum-Hotels-Casa-Malca.h12076660.Hotel-Information) > > [Kanan Tulum Treehouse, Rooftop, Beach Club & Spa - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Kanan-Tulum-Adults-Only.h36180839.Hotel-Information) > > [Ikal Hotel Tulum](https://www.expedia.co.uk/Tulum-Hotels-Ikal-Hotel-Tulum.h32787679.Hotel-Information) > > [Azulik - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Azulik.h4515733.Hotel-Information) > > [Mi Tulum](https://www.expedia.co.uk/Tulum-Hotels-Mi-Tulum.h33372347.Hotel-Information) > > [Coco Unlimited](https://www.expedia.co.uk/Tulum-Hotels-Coco-Limited.h20510415.Hotel-Information) > > [Prana Boutique Hotel](https://www.expedia.co.uk/Tulum-Hotels-Prana-Boutique-Hotel.h92983826.Hotel-Information) > > [La Zebra Tulum - a Small Luxury Hotel](https://www.expedia.co.uk/Tulum-Hotels-La-Zebra-Colibri-Boutique-Hotels.h9197627.Hotel-Information) > > [Hotel Muaré Tulum Wellness and Spa](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Muare-Tulum.h74078363.Hotel-Information) > > [Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hilton-Playa-Del-Carmen.h1151540.Hotel-Information) > > [BE Destination Tulum](https://www.expedia.co.uk/Tulum-Hotels-Be-Tulum-Beach-Spa-Resort.h3389380.Hotel-Information) > > [Elements Tulum Boutique Hotel](https://www.expedia.co.uk/Tulum-Hotels-Elements-Tulum-Boutique-Hotel.h16455930.Hotel-Information) > > [Hotel Riu Tequila - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Riu-Tequila-All-Inclusive.h487013.Hotel-Information) > > [Ahau Tulum](https://www.expedia.co.uk/Tulum-Hotels-Ahau-Tulum.h11901840.Hotel-Information) > > [Hotel Panamera](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Panamera.h48569260.Hotel-Information) > > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Our Habitas Tulum - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Habitas-Tulum.h17876764.Hotel-Information) > > [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > > [Mi Amor Tulum, a Small Luxury Hotel - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Mi-Amor-Adults-Only-Colibri-Boutique-Hotels.h9227252.Hotel-Information) > > [Nômade Temple Tulum](https://www.expedia.co.uk/Tulum-Hotels-Nomade-Tulum.h13008835.Hotel-Information) > > [Maka Hotel Boutique](https://www.expedia.co.uk/Tulum-Hotels-MAKA-HOSTAL-BOUTIQUE.h39409336.Hotel-Information) > > [Atelier Playa Mujeres - Adults Only - All Inclusive](https://www.expedia.co.uk/Punta-Sam-Hotels-Atelier-Playa-Mujeres-Adults-Only-All-Inclusive.h27527416.Hotel-Information)