Title: Serena Tulum - Adults Only Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=26556568&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Serena Tulum - Adults Only Recharge at this tropical oasis where stunning beaches meet tranquility. ## Photo gallery for Serena Tulum - Adults Only ![Restaurant - Serena Tulum - Adults Only (Tulum)](https://images.trvl-media.com/lodging/27000000/26560000/26556600/26556568/113c6e2f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Outdoor pool, open 9:00 AM to 10:00 PM, pool loungers - Serena Tulum - Adults Only (Tulum)](https://images.trvl-media.com/lodging/27000000/26560000/26556600/26556568/7bfab7dc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from room - Serena Tulum - Adults Only (Tulum)](https://images.trvl-media.com/lodging/27000000/26560000/26556600/26556568/2cf22633.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Suite | Premium bedding, minibar, in-room safe, individually decorated - Serena Tulum - Adults Only (Tulum)](https://images.trvl-media.com/lodging/27000000/26560000/26556600/26556568/8ddf18b7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Serena Tulum - Adults Only (Tulum)](https://images.trvl-media.com/lodging/27000000/26560000/26556600/26556568/0978f8b9.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Playa Paraiso and Playa Ruinas, Serena Tulum - Adults Only offers a tranquil retreat with free breakfast (local cuisine), a beach bar, and spa services. Unwind in the garden or by the outdoor pool with sun loungers. With free WiFi, self parking, tour/ticket assistance and luggage storage available. ## Reviews 8.0 Very good ## Popular amenities - Pool - Breakfast included - Spa - Parking included - Free Wi-Fi - Air-conditioning ## Room options ### Check availability for these dates Tonight [Dec 25 - Dec 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=26556568&PinnedHotelID=26556568&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=26556568&PinnedHotelID=26556568&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 26 - Dec 27](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-27&selected=26556568&PinnedHotelID=26556568&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-27&selected=26556568&PinnedHotelID=26556568&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=26556568&PinnedHotelID=26556568&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=26556568&PinnedHotelID=26556568&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=26556568&PinnedHotelID=26556568&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=26556568&PinnedHotelID=26556568&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ### View all photos for Deluxe Tent ![Deluxe Tent | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/27000000/26560000/26556600/26556568/9cd2000b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Tent ### Highlights Individually decorated Air conditioning Separate bedroom Premium bedding Private bathroom Rainfall showerhead Free bottled water Minibar - 376 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Jungle View Room ![Jungle View Room | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/27000000/26560000/26556600/26556568/a7a49902.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Jungle View Room 8.0 Very good 4 reviews ### Highlights Individually decorated Air conditioning Separate bedroom Premium bedding Rainfall showerhead Free bottled water Minibar In-room safe - 323 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Junior Suite ![Junior Suite | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/27000000/26560000/26556600/26556568/17229a4f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite 8.0 Very good 1 review ### Highlights Individually decorated Air conditioning Separate bedroom Premium bedding Private bathroom Rainfall showerhead Hairdryer Coffee/tea maker - 452 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Large Single Sofa Bed ## You may also like Ad ![10 outdoor pools](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/90000000/89770000/89768600/89768532/01a32690_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive Zama - Pool - Breakfast included - All-inclusive - Spa 8.8 Excellent 634 reviews £415 includes taxes & fees 13 Jan - 14 Jan 2026 [](https://www.expedia.co.uk/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information?chkin=2026-1-13&chkout=2026-1-14&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=3107c4a7-42c4-4325-a8a9-4a65efce8735&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/11000000/10490000/10489600/10489505/1d3409bd_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Akumal Riviera Maya - Adults Only - All Inclusive Akumal - Pool - Hot tub - All-inclusive - Spa 9.6 Exceptional 1,001 reviews £584 includes taxes & fees 25 Jan - 26 Jan 2026 [](https://www.expedia.co.uk/Akumal-Hotels-Secrets-Akumal-Riviera-Maya-Adults-Only-All-Inclusive.h10489505.Hotel-Information?chkin=2026-1-25&chkout=2026-1-26&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=3107c4a7-42c4-4325-a8a9-4a65efce8735&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70510000/70501700/70501666/47376a15_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Conrad Tulum Riviera Maya Tulum - On private beach - Pool - Spa - Parking included 9.2 Wonderful 279 reviews £421 includes taxes & fees 5 Jan - 6 Jan 2026 [](https://www.expedia.co.uk/Akumal-Hotels-Conrad-Tulum.h70501666.Hotel-Information?chkin=2026-1-5&chkout=2026-1-6&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=3107c4a7-42c4-4325-a8a9-4a65efce8735&top_cur=GBP) Ad ![Aerial view](https://images.trvl-media.com/lodging/79000000/78780000/78771400/78771341/49189c4c.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Motto by Hilton Tulum Zama - Pool - Spa - Pet-friendly - Parking included 8.6 Excellent 291 reviews £78 includes taxes & fees 18 Jan - 19 Jan 2026 [](https://www.expedia.co.uk/Tulum-Hotels-Motto-By-Tulum.h78771341.Hotel-Information?chkin=2026-1-18&chkout=2026-1-19&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=3107c4a7-42c4-4325-a8a9-4a65efce8735&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/62000000/61580000/61573700/61573622/bccbd8f8_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Kimpton Aluna Tulum by IHG Zama - Pool - Spa - Pet-friendly - Parking included 9.2 Wonderful 310 reviews £167 includes taxes & fees 19 Jan - 20 Jan 2026 [](https://www.expedia.co.uk/Tulum-Hotels-Kimpton-Tulum.h61573622.Hotel-Information?chkin=2026-1-19&chkout=2026-1-20&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=3107c4a7-42c4-4325-a8a9-4a65efce8735&top_cur=GBP) Ad ![2 outdoor pools](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/100000000/99910000/99901200/99901109/6633a9b1_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Bloom Tulum, Apartments by Marriott Bonvoy La Veleta - 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Pool - All-inclusive - Spa - Kids’ pool 8.4 Very good 1,965 reviews £379 includes taxes & fees 18 Jan - 19 Jan 2026 [](https://www.expedia.co.uk/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information?chkin=2026-1-18&chkout=2026-1-19&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=3107c4a7-42c4-4325-a8a9-4a65efce8735&top_cur=GBP) Ad ![Potholing/cave exploring](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/73000000/72550000/72542900/72542835/5e255a08_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World Tulum - Pool - Spa - Parking included - Restaurant 9.6 Exceptional 37 reviews £646 includes taxes & fees 3 Jan - 4 Jan 2026 [](https://www.expedia.co.uk/Tulum-Hotels-WAKAX-HACIENDA.h72542835.Hotel-Information?chkin=2026-1-3&chkout=2026-1-4&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=3107c4a7-42c4-4325-a8a9-4a65efce8735&top_cur=GBP) Ad ![Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers](https://images.trvl-media.com/lodging/29000000/28930000/28929900/28929900/04a19512.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Delek Tulum Zona Hotelera - Pool - Spa - Pet-friendly - Parking included 9.2 Wonderful 334 reviews £308 includes taxes & fees 22 Jan - 23 Jan 2026 [](https://www.expedia.co.uk/Tulum-Hotels-Delek-Tulum.h28929900.Hotel-Information?chkin=2026-1-22&chkout=2026-1-23&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=3107c4a7-42c4-4325-a8a9-4a65efce8735&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Serena-Tulum-Adults-Only.h26556568.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Serena-Tulum-Adults-Only.h26556568.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.17641%2C-87.44720&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=jc5JJoga80rme55HUdtufQMzflw=) Carretera Tulum Boca Paila Km 5.2, Mz 10, Tulum, QROO, 77780 #### What's nearby - SFER IK \- 5 min walk \- 0.3 miles - Tulum Beach \- 11 min walk \- 0.6 miles - Jaguar Park \- 16 min walk \- 0.9 miles - Tulum National Park \- 16 min walk \- 0.9 miles - Jaguar Viewpoint Tulum \- 16 min walk \- 0.9 miles #### Getting around - Tulum Intl. Airport (TQO) - 56 min drive #### Restaurants - ‪Papaya Playa Beach Club - ‬8 min walk - ‪Maya Tulum - ‬11 min walk - ‪Kin Toh - ‬5 min walk - ‪La Eufemia - ‬11 min walk - ‪Mateos - ‬1 min walk ## About this property ### Serena Tulum - Adults Only Hotel near Tulum Beach Located close to Playa Paraiso and Playa Ruinas, Serena Tulum - Adults Only provides free breakfast (local cuisine), a beach bar and a terrace. Treat yourself to a massage or other spa services. Free in-room WiFi is available to all guests, along with a garden and a gym. Other perks include: - An outdoor pool, along with sunloungers - Free self-parking - Tour/ticket information, a front desk safe and smoke-free property - A 24-hour front desk and luggage storage Room features All rooms are individually decorated, and have comforts such as premium bedding and air conditioning, as well as perks such as free WiFi and safes. More conveniences in all rooms include: - Rainfall showers and free toiletries ## Similar properties ![Beach](https://images.trvl-media.com/lodging/23000000/22480000/22475500/22475411/413a67e3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Coqui Coqui Papholchac Coba Residence & Spa Coba - Pool - Spa - Pet-friendly - Parking included 9.6 Exceptional 51 reviews £202 includes taxes & fees 24 Jan - 25 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=22475411&PinnedHotelID=22475411&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/10000000/9100000/9094200/9094174/f7b82142.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Livetulum Tulum City Center - Pool - Parking included - Free Wi-Fi - Air-conditioning 9.0 Wonderful 704 reviews £55 includes taxes & fees 25 Jan - 26 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=9094174&PinnedHotelID=9094174&HadPinnedHotel=true®ionId=-1&adults=2) ![Family Villa, 3 Bedrooms, Concierge Service (Villa Vainilla, private pool) | Living area](https://images.trvl-media.com/lodging/34000000/33580000/33571500/33571432/16200edb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Orchid House Tulum Jungle Zama - Breakfast included - Spa - Free Wi-Fi - Restaurant 9.2 Wonderful 198 reviews £173 includes taxes & fees 12 Jan - 13 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=33571432&PinnedHotelID=33571432&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 9:00 AM to 9:00 PM, pool loungers](https://images.trvl-media.com/lodging/43000000/42950000/42945600/42945551/bd9cae7c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Amaka Calma Tulum La Veleta - Pool - Breakfast included - Parking included - Free Wi-Fi 8.6 Excellent 576 reviews £71 includes taxes & fees 19 Jan - 20 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=42945551&PinnedHotelID=42945551&HadPinnedHotel=true®ionId=-1&adults=2) ![Bathroom sink](https://images.trvl-media.com/lodging/5000000/4520000/4515800/4515733/7ddf95b2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Azulik - Adults Only Zona Hotelera - Spa - Parking included - Free Wi-Fi - Restaurant 7.8 Good 886 reviews £210 includes taxes & fees 27 Dec - 28 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-27&endDate=2025-12-28&selected=4515733&PinnedHotelID=4515733&HadPinnedHotel=true®ionId=-1&adults=2) ![Snack bar](https://images.trvl-media.com/lodging/93000000/92060000/92050100/92050091/cfbcafda.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Milam, Michelin Key winner La Veleta - Pool - Spa - Free Wi-Fi - Restaurant 9.6 Exceptional 180 reviews £403 includes taxes & fees 19 Jan - 20 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=92050091&PinnedHotelID=92050091&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/77000000/76370000/76366900/76366891/164b9954.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Siente Tulum Hotel & Cenote Club Tulum - Pool - All-inclusive - Free Wi-Fi - Restaurant 8.0 Very good 96 reviews £44 includes taxes & fees 25 Jan - 26 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=76366891&PinnedHotelID=76366891&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach](https://images.trvl-media.com/lodging/14000000/13010000/13008900/13008835/63bf18a9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Nômade Temple Tulum Zona Hotelera - Pool - Breakfast included - Spa - Parking included 8.8 Excellent 759 reviews £344 includes taxes & fees 25 Jan - 26 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=13008835&PinnedHotelID=13008835&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free uncovered self parking on site - Limited on-site self parking ### Food and drink - Free local cuisine breakfast available daily 8:00 AM to 11:00 AM - A beach bar ### Things to do - Gym - Outdoor pool ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Garden - Pool loungers - Terrace ### Spa - Massage - Spa services ### Accessibility - No lift ### More - 1 floor - Built in 2018 - Smoke-free property ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Free toiletries - Rainfall showerhead - Shower - Towels provided ### Food and drink - Free bottled water - Limited room service - Minibar ### More - Air conditioning - Individual decor - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation Guests can choose to either self-clean the property prior to checkout, or pay an additional cleaning fee at checkout Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash This property reserves the right to pre-authorise the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 9:00 AM to 10:00 PM Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Children 17 years old and younger are not permitted at this adults-only property No pets and no service animals are allowed at this property ### Property is also known as Hotel Serena Glamping Serena Glamping Tulum Serena Glamping Serena Tulum Adults Only Serena Tulum Adults Only Tulum Serena Tulum - Adults Only Hotel Serena Tulum - Adults Only Tulum Serena Tulum - Adults Only Hotel Tulum ## Frequently asked questions ### Does Serena Tulum - Adults Only have a pool? ### Is Serena Tulum - Adults Only pet-friendly? ### How much is parking at Serena Tulum - Adults Only? ### What time is check-in at Serena Tulum - Adults Only? ### What time is check-out at Serena Tulum - Adults Only? ### Where is Serena Tulum - Adults Only located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Serena Tulum - Adults Only Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.2 Cleanliness ### 6.4 Location ### 8.8 Staff & service ### 9.0 Eco-friendliness ### 8.2 Property conditions & facilities 10 - Excellent 58 8 - Good 24 6 - Okay 10 4 - Poor 5 2 - Terrible 16 ## Reviews ### 10/10 Excellent #### Hollo 27 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Stayed here for one night but all in all it was an amazing experience! ##### Hollo Stayed 1 night in Aug 2022 ### 10/10 Excellent #### Verified traveller 21 Dec 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Awesome new hotel with a unique service, excelent facilities and located in the heart of Tulum Riviera. I truly recommend this place!! ##### Verified traveller Stayed 2 nights in Dec 2018 ### 6/10 Okay #### Oscar 30 Mar 2023 Liked: Staff & service, amenities, property conditions & facilities Disliked: Cleanliness If you want to be one with nature this is your place. ##### Oscar Stayed 3 nights in Mar 2023 ### 10/10 Excellent #### Daniela 8 Sept 2022 Liked: Staff & service, amenities, property conditions & facilities I loved it. The room I stayed in needs some help with covering the back. I felt ppl could see me shower from the gym parking lot, but everything else was amazing ##### Daniela Stayed 2 nights in Sep 2022 ### 8/10 Good #### Jeneen 31 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property was beautiful, nature-inspired and thoughtfully designed, quiet despite being walking distance to bars and restaurants, and the service was really excellent. The staff were super responsive to our requests. Breakfast was great. The towels and linen smelled so fresh (which is sadly not the case in some hotels, even big ones). It was right beside a 7-11 and walking distance to Azulik! Lots of parking. Close to the beach (though it's a rocky area... you have to find the right spots to walk to). The only reason I'm not giving it 5 stars is because of what I consider misleading advertising. The pictures give you the impression that it's ON the beach but it's not. Also the bathroom has no door. Which are not deal breakers, but they should mention these upfront to avoid disappointment. Just please remove the pix that make it seem like a beachfront property. Besides that, I highly recommend! ##### Jeneen Stayed 4 nights in Aug 2022 ### 2/10 Terrible #### Ida 12 Sept 2022 Disliked: Staff & service, property conditions & facilities Most unprofessional hotel staff I have ever met. They tried to provide a shuttle, which was not by the hotel but only the staff because I guess they were trying to get side money. Most unprofessional service with the shuttle. Me and my friend didn’t end up going with the shuttle because we felt unsafe and they still charged us full. $150\. Then we left a key with them to a scoter we rented from a third party since we were checking out early. They lost the key and claimed that we never gave them the key. MOST UNPROFESSIONAL STAFF. Stressed the both of us out. They’re really shady ##### Ida Stayed 5 nights in Sep 2022 ### 10/10 Excellent #### Patricia Herrera 4 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me gusto la hospitalidad del persona, principalmente del gerente que me ayudo a solucionar problemas con mi reserva ##### Patricia Herrera ### 8/10 Good #### violaine 1 May 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Une escale d’une nuit au Serena Tulum, reposante et agréable. Le personnel est aux petits soins et très disponible. Un bémol , Le petit déjeuner aurait peut-être besoin d’être un peu amélioré…. Et la jolie piscine est très chlorée… Rien à voir avec l’hôtel..Les abords, la plage est comme toute la côte caraïbe envahie de sargasses et de déchets, et apparemment rien n’est fait pour nettoyer un minimum… On est loin de la carte postale ! ##### violaine Stayed 1 night in Apr 2022 ### 10/10 Excellent #### Bhranti 30 Apr 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good property good stay ##### Bhranti Stayed 2 nights in Apr 2022 ### 10/10 Excellent #### Julie 30 Apr 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort We loved Serena! Conveniently located in Tulum near the beach and walkable to lots of restaurants and shops. Free onsite parking is a huge bonus in Tulum. :) ##### Julie Stayed 4 nights in Apr 2022 ### 10/10 Excellent #### John 7 Apr 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful area in the middle of the jungle! I love the layout. The breakfast area is so nice and love that it is included. Staff is very friendly and care about your experience. Love that there are bikes/scooters available to rent ##### John Stayed 7 nights in Mar 2022 ### 10/10 Excellent #### Jesus 31 Mar 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property was amazing and so beautiful and peaceful And the staff was very kind and helpful ❤️❤️👍👍 ##### Jesus Stayed 7 nights in Mar 2022 ### 8/10 Good #### Heidi 10 Mar 2022 Liked: Staff & service, property conditions & facilities The staff was amazing! They were on top of our cleaning services and brought us a full-length mirror (we were attending a music festival so we were putting a lot of effort into our outfits) without us asking. The room was air conditioned and much bigger than expected. Honestly you could have easily fit 5 or 6 people in the suite (2 queen beds futon). The only issues we had was the poor lighting in the rooms (but that seems to be common for the area), the thin ceiling (you could hear our upstairs neighbors too easily), and that we weren't able to easily update the reservation (we wanted to check out one day early but they kept giving us the runaround). All in all, good value for what we paid. I would come back in a heartbeat. ##### Heidi Stayed 5 nights in Mar 2022 ### 10/10 Excellent #### Francisco 7 Mar 2022 Liked: Cleanliness, property conditions & facilities, room comfort #### Excellent service. Well received, this is a MINIMALIST type of stay. I had an expectation of what type of room we rented and it was exactly as described. I will say this, the service was excellent. My A/C went out in the middle of my stay and they did everything to make me and my fiancé feel comfortable. I would stay here again. ##### Francisco Stayed 3 nights in Mar 2022 ### 6/10 Okay #### VERO SYLVIE 17 Feb 2022 J'ai bcp aimé le cadre, hébergement niché en pleine forêt ainsi que la salle de sport en pleine nature, un grand plus pour cet établissement. Petit déjeuner inclus mais très peu de choix, boisson chaude pas tjs chaude, personnel qui ne parle que l'espagnol. ##### VERO SYLVIE Stayed 6 nights in Feb 2022 ### 6/10 Okay #### Danny 17 Feb 2022 Not what was expected. ##### Danny Stayed 5 nights in Feb 2022 ### 8/10 Good #### Mayara N 15 Feb 2022 Liked: Cleanliness, staff & service, room comfort #### Localização muito boa! Excelente hotel, super agradável. Muito bem localizado. Única questão ruim foi que ficamos em um quarto no térreo e acima tinha outro quarto e sem forro faz muito barulho. Atrapalha realmente pra dormir! ##### Mayara N Stayed 5 nights in Jan 2022 ### 10/10 Excellent #### Nonkululeko 11 Feb 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was beautiful and accessible to all the restaurants, beaches, and other fun things to enjoy during the stay. We really enjoyed our time there. ##### Nonkululeko Stayed 6 nights in Jan 2022 ### 8/10 Good #### Juan 5 Feb 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities good place to stay, close to everything ##### Juan Stayed 2 nights in Feb 2022 ### 8/10 Good #### Christiane 23 Jan 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Todo bien ##### Christiane Stayed 1 night in Jan 2022 ### 8/10 Good #### THIAGO 16 Jan 2022 Liked: Cleanliness, staff & service Hotel estilo hippie-chic. Entendo o conceito, mas isso não significa limitações. Café da manhã sofrível, eles trazem uma porção de cada comida que é servida no dia, resumindo, não se sente alimentado. Apesar de estar em Tulum Beach, sua localização não é boa, pois longe do agito (2,3km) e longe da Playa Paraíso (3km), além de ser longe do centro. ##### THIAGO Stayed 3 nights in Dec 2021 ### 4/10 Poor #### Liesbeth 13 Jan 2022 Liked: Cleanliness, room comfort Disliked: Staff & service #### Not safe and not quiet at all. So disappointing. - We were really excited about staying 4 nights there but it was very different from our expectations. The place is beautiful but SO NOISY. There is a bar next to the camping, playing music from 5 pm to 3 am every night. It is almost impossible to sleep. - The tents are NOT SAFE. You can lock your tent with a lock but anyone can "pull up the door" and enter while your are asleep or absent. And anyone can enter the camping at anytime. Not to mention the racoons visiting our tent as well. - If you stop in Tulum to party every night, then I guess staying there is not a problem since you will go to bed when the bar music stops. But if you do, I wouldn't advice a girl to sleep alone in a tent since it's not safe (that's what my friend and I did - each of us had its own tent - and we weren't feeling safe at all). - Breakfast was good but don't expect to leave early and have breakfast, the service is pretty slow. - The only good point is the location. Close to the ocean, a lots of good restaurants and bars nearby and very close to the Tulum archeological ruins as well. ##### Liesbeth Stayed 4 nights in Dec 2021 ### 10/10 Excellent #### Monika 9 Jan 2022 I loved the grounds and the glamping style. ##### Monika Stayed 2 nights in Jan 2022 ### 10/10 Excellent #### Fabio 6 Dec 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Paz e tranquilidade A experiência foi incrível. Um custo-benefício extraordinário. Ótimo atendimento. Definitivamente me hospedaria lá de novo. ##### Fabio Stayed 6 nights in Nov 2021 ### 8/10 Good #### Nathara 18 Nov 2021 Liked: Cleanliness, staff & service, room comfort #### Bom O hotel é ótimo, bem conservado, mas o quarto era muito escuro, falta iluminação. Os atendentes foram muito atenciosos. ##### Nathara Stayed 2 nights in Nov 2021 ## Expedia's Latest Trends ### Hotels > [Hyatt Zilara Cancun - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Hyatt-Zilara-Cancun-Adults-Only-All-Inclusive.h1635542.Hotel-Information) > > [Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hilton-Playa-Del-Carmen.h1151540.Hotel-Information) > > [Elements Tulum Boutique Hotel](https://www.expedia.co.uk/Tulum-Hotels-Elements-Tulum-Boutique-Hotel.h16455930.Hotel-Information) > > [Sandos Caracol Nature Resort & Water Park All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) > > [Prana Boutique Hotel](https://www.expedia.co.uk/Tulum-Hotels-Prana-Boutique-Hotel.h92983826.Hotel-Information) > > [Wyndham Grand Cancun All Inclusive Resort & Villas](https://www.expedia.co.uk/Cancun-Hotels-Wyndham-Grand-Cancun-All-Inclusive-Resort-Villas.h2203.Hotel-Information) > > [Finest Playa Mujeres by The Excellence Collection - All Inclusive](https://www.expedia.co.uk/Punta-Sam-Hotels-Finest-Playa-Mujeres-By-The-Excellence-Collection-All-Inclusive.h8673168.Hotel-Information) > > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Orchid House Tulum Jungle](https://www.expedia.co.uk/Tulum-Hotels-Orchid-House-Tulum.h33571432.Hotel-Information) > > [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > > [Hotel Riu Tequila - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Riu-Tequila-All-Inclusive.h487013.Hotel-Information) > > [Sunscape Cancun All-Inclusive Resort & Spa by Hyatt](https://www.expedia.co.uk/Cancun-Hotels-Sunscape-Cancun-Resort-Spa-All-Inclusive.h28108.Hotel-Information) > > [Maka Hotel Boutique](https://www.expedia.co.uk/Tulum-Hotels-MAKA-HOSTAL-BOUTIQUE.h39409336.Hotel-Information) > > [Aloft Tulum](https://www.expedia.co.uk/Tulum-Hotels-Aloft-Tulum.h61415298.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [Hyatt Ziva Cancun All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Hyatt-Ziva-Cancun-All-Inclusive.h11669114.Hotel-Information) > > [Iberostar Waves Tucán - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Iberostar-Tucan-All-Inclusive.h889874.Hotel-Information) > > [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > > [Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only](https://www.expedia.co.uk/Cancun-Hotels-Royalton-CHIC-Suites-Cancun-Resort-Spa-Adults-Only-All-Inclusive.h24318436.Hotel-Information) > > [Kimpton Aluna Tulum by IHG](https://www.expedia.co.uk/Tulum-Hotels-Kimpton-Tulum.h61573622.Hotel-Information) > > [Hotel Bardo](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Bardo.h42519314.Hotel-Information) > > [Naala Tulum](https://www.expedia.co.uk/Tulum-Hotels-Naala-Tulum.h58187077.Hotel-Information) > > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [Allegro Playacar - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Allegro-Playacar-All-Inclusive.h328185.Hotel-Information) > > [Mi Tulum](https://www.expedia.co.uk/Tulum-Hotels-Mi-Tulum.h33372347.Hotel-Information) > > [Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive](https://www.expedia.co.uk/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information) > > [Copal Tulum Hotel](https://www.expedia.co.uk/Tulum-Hotels-Copal-Tulum-Hotel.h44035250.Hotel-Information) > > [Hotel Riu Cancun - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Riu-Cancun-All-Inclusive.h1087292.Hotel-Information) > > [ Atelier Playa Mujeres - Adults Only - All Inclusive](https://www.expedia.co.uk/Punta-Sam-Hotels-Atelier-Playa-Mujeres-Adults-Only-All-Inclusive.h27527416.Hotel-Information) ---