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"Inconsiderate management of relevant information impacting stay "

"Review for The Wild Pheasant Hotel & Spa – Saturday 6th May 2026 We had a wonderful stay at the Wild Pheasant Hotel & Spa on Saturday 6th May and I can’t recommend it highly enough. From the moment we arrived, the standard of cleanliness really stood out. Our room was spotless, and the same high standard continued throughout the entire hotel – everything felt fresh, well-maintained, and beautifully presented. The breakfast was absolutely AMAZING! The selection was excellent, everything was cooked to perfection, and the quality of the ingredients really shone through. It was one of the best hotel breakfasts we’ve had in a long time. However, what really made our stay special was Mel on reception. She went above and beyond to make us feel welcome and looked after. Mel is the friendliest, most helpful person you could hope to meet – she was genuinely lovely to chat with and gave us brilliant recommendations of places to visit in the area. Her warmth and professionalism made a big difference to our experience. She is a real credit to the hotel and the whole team. We left feeling relaxed, well-rested, and very well looked after. Thank you Wild Pheasant – we’ll definitely be back! Highly recommended. ⭐⭐⭐⭐⭐"

"Lovely hotel in a good location. Beds and pillows really comfy. Staff welcoming and friendly. Car park was full so used racecourse carpark. Not far to walk and only £10 per night.(Hotel is £20). Didnt have any meals in hotel so cant comment on food.Had a lovely 2 night stay."

"Absolutely spotless hotel, food and the staff were first class, plenty of space in the bar and restaurant. Will definitely make a point of staying there when a hotel is needed in that area."

"Just an overnight stay but the staff are very friendly and a tentative. Room was very clean the bed was very comfortable a good choice of breakfast. I’ll be staying again when I’m in the area"

"Located convenientlly for Chester city centre, close to the Eastgate wall. Not too far from either the railway station or bus terminal if travelling by public transport. Stayed over bank holiday weekend for a wedding at the Town Hall with the reception away from the city. If have large or heavy luggage, there are some steps into the hotel. I offered to assist one guest who was leaving whilst I was waiting to check in. Property could do with some care & attention with flacking paint. The shelf above the room toilet had marks/peeled paint. Didn’t look like the room windows had been cleaned for a while, & anyway are closed shut. Did not use the catering facilities."

"Excellent family friendly hotel with large comfortable rooms!"

"Staff and the quality of the food were the only positives. General maintenance and cleanliness were extremely low with our room having a broken window hinge, the bin lid broken off, spit covering the bedroom mirror, the bath taps being brown around the outside, the toilet seat being the incorrect size for the toilet and the bath clearly had had a water leak that had damaged the side and not been replaced/covered. The spa was equally as bad with scum marks around the hot tubs and general lack of repair and maintenance in all areas... A toilet door lock came completely off in my hand!"

"Wonderful, indulgent, historic and comfortable stay with lovely staff."