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Lion Quays Hotel & Spa

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Indoor pool
Indoor pool
Indoor pool
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Overview of Lion Quays Hotel & Spa

VIP Access

Lion Quays Hotel & Spa

4.0 star property

4.0/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Map
Moreton, Oswestry, England, SY11 3EN

Explore the area

  • Popular LocationPark Hall Stadium5 min drive
  • Popular LocationPark Hall The Countryside Experience5 min drive
  • Popular LocationChirk Castle17 min drive
  • AirportLiverpool (LPL-John Lennon)52 min drive

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About this area

Oswestry

Located in Oswestry, Lion Quays Hotel & Spa is in a rural area and on the waterfront. The area's natural beauty can be seen at Gower Area of Outstanding Natural Beauty and Ty Mawr Country Park, while Park Hall The Countryside Experience and British Ironwork Centre are cultural highlights. Looking to enjoy an event or a game while in town? See what's happening at Park Hall Stadium or Racecourse Ground.
Visit our Oswestry travel guideOpens in a new window
Map

What's nearby

  • Park Hall Stadium - 5 min drive
  • Park Hall The Countryside Experience - 5 min drive
  • Ty Mawr Country Park - 6 min drive
  • Oswestry Cricket Club - 7 min drive
  • Chirk Castle - 17 min drive

Getting around

  • Gobowen Station - 2 min drive
  • Manchester Airport (MAN) - 57 min drive

About this property

Lion Quays Hotel & Spa

Riverside hotel with 2 restaurants and full-service spa
This hotel features 2 restaurants, a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and outdoor tennis courts are on-site.
Lion Quays Hotel & Spa offers 82 accommodations with a safe and complimentary bottles of water. Each accommodation is individually decorated. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 outdoor tennis courts and a health club are featured at the hotel. In addition to an indoor pool, other recreational amenities include a sauna and a fitness centre.
Lion Quays Spa has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages spoken

English, Polish, Slovak, Welsh

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee daily 7 AM–10 AM: GBP 11.95 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • The Waterside
  • Nicos Brasserie
  • Cafe Ash

Things to do

  • 3 outdoor tennis courts
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Terrace

Spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets
  • Free cots/infant beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Iron/ironing board
  • Phone
  • Safe
  • Turndown service

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4 star
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Hotel
Hotel
Guest rating 4+
Guest rating 4+
Parking included
Parking included

Policies

Check-in

Check-in from 3:00 PM - 3:00 AM
Early check-in subject to availability
Early check-in fee: GBP 25.00
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: GBP 11.95 per person (approximately)
  • Early check-in fee: GBP 25.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit

We should mention

Pool access available from 7:30 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Lion Quays Waterside
Lion Quays Waterside Oswestry
Lion Quays Waterside Resort
Lion Quays Waterside Resort Oswestry
Lion Quays Hotel Oswestry
Lion Quays Hotel
Lion Quays Oswestry
Lion Quays
Lion Quays Hotel & Spa Hotel
Lion Quays Hotel & Spa Oswestry
Lion Quays Hotel & Spa Hotel Oswestry

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 111 out of 268 reviews
5 - Excellent 41%
Rating 4 - Good. 86 out of 268 reviews
4 - Good 32%
Rating 3 - Okay. 39 out of 268 reviews
3 - Okay 15%
Rating 2 - Poor. 24 out of 268 reviews
2 - Poor 9%
Rating 1 - Terrible. 8 out of 268 reviews
1 - Terrible 3%

4.2/5

Cleanliness

4.1/5

Staff & service

4.0/5

Amenities

4.0/5

Property conditions & facilities

4.0/5

Eco-friendliness
Write a review

2/5 Poor

Business traveller
Disliked: Staff & service, property conditions & facilities
The view was great the hotel was very tired the hotel staff were not giving great customer service as they prioritised other things instead of putting the customer first. They need to aknowledge their customers and let them know they are important this did not happen at checkin which took 15 minutes too even talk to me abd checkout was not much better. Food was a very low standard the chicken in the curry was not great quality.
Stayed 1 night in Jun 2022

1/5 Terrible

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Not one to complain! arrived having paid for upgrade put in basic room? reception girl miserable , complained got moved , this room we did not use shower as dirty n full of hairs, bathroom very poor condition shower floor had sharp tiles showing due to cracks in base, door rotten, fittings falling off, on a plus side spa great, used showers here as separate building
Stayed 1 night in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2022

2/5 Poor

Disliked: Amenities, property conditions & facilities
Our room was already occupied by someone else. When we were give a new room i can’t understand how this hotel is 4 star. Bathroom is clean but is 2 star basic. No fridge in room to keep drinks cool. No hot chocolate, limited t bags and television has only basic freeview. Kids can’t use pool after 6pm. Nothing really wrong, it just isn’t 4 star and therefore over priced.
Stayed 1 night in May 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like to be able to use the leisure facilities which were excellent. The blinds in the bedroom 237 didn’t close properly therefore the light was coming through the window at 6am.
Stayed 1 night in Apr 2022