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"Staff were friendly and helpful, Spa and Pool were excellent and provided a comfortable environment to relax and refresh. A great location for a short relaxing break!"

"The hotel was clean, staff were polite & helpful, breakfast was good & well laid out"

"Greeted by very friendly staff. Found my room first thing I noticed was door of my room could do with painting..lots of marks and it looked v tired. Room was bright, curtain needed attaching. Looked clean, nice size comfy bed. Bathroom clean and the shower was great. Not to keen on free toiletries smell of them wasn't the nicest I have smelt. Breakfast I paid for separately on the day but was v busy so I was asked if I could return in 30 mins. This wasn't a problem for me and was accommodated when I returned. Breakfast was v nice and a great choice to choose from. My only suggestion would be to paint areas and replace carpets as v tired and dated..especially were the Bathroom and carpet join. If the little things where addressed it would make a big difference. Windows needed cleaning!"

"The hotel is closing this Sept for a two year renovation. Some staff have already left for other city jobs. Both sink and bathtub did not drai well. The room tv was so small it was almost impossible to see. No bar soap provided. Asked for a one hour late checkout and it was granted but almost begging. Good location. Dave in the restaurant was good as well as both doorman. Possible maybe second stay but only after renovation."

"Really lovely hotel. Staff could not be more helpful. Excellent food"

"Excellent location, right on the main shopping road, near to most of the City attractions. 15 ish minute walk to the racecourse. Grand entrance and reception. Room was a little tired, but it was clean and suited me for one night. Excellent breakfast."

"The rooms are very dated and tired. It did not live up to it's 4* reputation. Additionally the breakfast buffet was poorly managed, understaffed,"

"Rooms were nice and were clean. Only negatives were 1) there's not really a desk in the room . Only a round stool with no back on it so difficult if you're using the hotel for business. 2) There were no vegan main meals on the menu which is disappointing."

"Lovely hotel in a good location. Beds and pillows really comfy. Staff welcoming and friendly. Car park was full so used racecourse carpark. Not far to walk and only £10 per night.(Hotel is £20). Didnt have any meals in hotel so cant comment on food.Had a lovely 2 night stay."