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"Staff was great over all, great resort in all aspects. "

"Staff is horrible …. They have the worst attitude Nothing worse then going on vacation and being served with a bad attitude management should have only the best personalities assist the guests…. I will not be returning…. The Riu palace in Cancun has great staff super friendly and I tip them good"

"Really enjoyed the property. Clean with very friendly staff - concierge Ashley and Angel at the pool! Beach is small and water unusable most of our stay (May). The restaurants were OK. The menus were complex if you aren’t a foodie. Steak House was outrageously priced for a good steak. Food around the pool was great for lunch! Still loved the all-inclusive aspect! All in all we would go back. "

"The staff were amazing, across the board. Everyone was attentive, friendly, and genuinely seemed to want to make our stay perfect. The entertainment team was great, especially Adrian, Natalie, Razi, and Alejandro. They made our kids feel very special and welcome. The food was fantastic, though beware, there is a buffet at breakfast but all other meals there is no buffet option. This took some planning with kids and a buffet would have been more convenient, but we got in a routine and figured it out. If it was busy this would have been a challenge with young kids. The facility, pools, and especially the gardens around the campus were beautiful."

"A friend asked me if I would recommend the hotel and I was torn, Yes or No Pros: Beautiful hotel, food amazing, and good service. Cons: Booked the Jr. King suite for an average night rate of $1,300+ per night, and all we could hear was the highway. The hotel is behind a busy highway, and room 1223 is not worth paying so much for if you want peace and quiet and want to hear the ocean. We asked to be moved to another room a few times and were told that all the junior suites were on the sides of the building and that we would hear the highway, so we were not moved or accommodated. We felt like they basically said, " Deal with it." We were there for 7 days, so that's all we heard, highway noise the whole time. We even asked other people staying on different floors, and they said they could hear the highway. Hydro sessions do not require appointments. That's not a good idea. There are so many people going to the spa for hydro, and the attendants are handling so many people at a time; they do not explain each step, or the reasons why, or each stage of the process. It is easy to get lost in the shuffle of following people around and not knowing why you are in different areas and rooms during the session. I have been at other hotels that offer this experience, and I would rather pay for the Hydro session. Unfortunately, I will never return to the hotel. They need to make it known that they are behind a highway! Maybe their other hotels are not behind highways."

"Quiet, clean and beautiful Spot right on the ocean. Food was really good for an all inclusive!"

"Personal muy amable Todo muy limpio Ambiente familiar Todo en general muy bien "

"Stunning views; beautiful, walkable beaches; property grounds are lush and romantic; rooms are spacious and impeccably furnished. The ambience throughout the resort is quiet and elevated. The staff is service oriented and attentive. The experience here is very memorable and special. Be prepared for the high food and drink prices, which are not always justified by the food quality."

"I recently had the pleasure of staying at this hotel, and the experience exceeded my expectations in every way. From the moment I arrived, the staff made me feel genuinely welcome with their friendly and attentive service. Check in was smooth. The room itself was spotless, comfortable and with all the amenities I needed. The hotel’s facilities were equally impressive. Whether it was enjoying a delicious breakfast, taking advantage of the fitness center, or simply relaxing in the common areas, everything was well maintained and inviting. I would highly recommend this hotel to anyone looking for a comfortable, welcoming, and high quality and affordable stay. I would gladly return in the future."