See all properties

Vista Encantada Spa Resort & Residences

4.5 star property
Luxury resort on the beach, with 2 outdoor pools

Choose dates to view prices

Photo gallery for Vista Encantada Spa Resort & Residences

Indoor pool, 2 outdoor pools, open 7:00 AM to 9:00 PM, free pool cabanas
Sun deck
2 bars/lounges, poolside bar
Signature House, 4 Bedrooms, Private Pool, Ocean View | Room amenity
Signature House, 4 Bedrooms, Private Pool, Ocean View | Private kitchen | Fridge, microwave, stovetop, espresso maker
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • On private beach
  • All-inclusive
  • Breakfast available
  • Bar
  • Kitchen
The current price is £411
includes taxes & fees
6 Jul - 7 Jul

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or above
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for One Bedroom Suite Ocean View

One Bedroom Suite Ocean View | 3 bedrooms, premium bedding, minibar, in-room safe

One Bedroom Suite Ocean View

Highlights

Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 1672 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Suite Ocean View, Plunge Pool

Terrace/patio

Two Bedroom Suite Ocean View, Plunge Pool

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • 2354 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Three Bedroom Residence Ocean Vista, Plunge Pool

Three Bedroom Residence Ocean Vista, Plunge Pool | Living area | 50-inch plasma TV with satellite channels, TV

Three Bedroom Residence Ocean Vista, Plunge Pool

Highlights

Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • 2876 sq ft
  • Ocean view
  • Sleeps 8
  • 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Premium House, 3 Bedrooms, Private Pool, Ocean View

Premium House, 3 Bedrooms, Private Pool, Ocean View | Private pool

Premium House, 3 Bedrooms, Private Pool, Ocean View

Highlights

Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
Air conditioning
  • 3168 sq ft
  • Ocean view
  • Sleeps 10
  • 2 King Beds, 2 Double Beds and 1 Large Single Sofa Bed

View all photos for Four Bedroom Residence Ocean Vista, Plunge Pool

Four Bedroom Residence Ocean Vista, Plunge Pool | 3 bedrooms, premium bedding, minibar, in-room safe

Four Bedroom Residence Ocean Vista, Plunge Pool

10.0 out of 10
Exceptional
(1 review)

Highlights

Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • 3564 sq ft
  • Ocean view
  • Sleeps 12
  • 2 King Beds, 2 Queen Beds, 2 Double Beds and 1 Double Sofa Bed

View all photos for Signature House, 4 Bedrooms, Private Pool, Ocean View

Signature House, 4 Bedrooms, Private Pool, Ocean View | Terrace/patio

Signature House, 4 Bedrooms, Private Pool, Ocean View

Highlights

Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
Air conditioning
  • 5800 sq ft
  • Ocean view
  • Sleeps 12
  • 2 King Beds, 4 Double Beds and 1 Double Sofa Bed

View all photos for Luxury Villa, 2 Bedrooms, Ocean View

Luxury Villa, 2 Bedrooms, Ocean View | Living area | 50-inch plasma TV with satellite channels, TV

Luxury Villa, 2 Bedrooms, Ocean View

Highlights

Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 2368 sq ft
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

You may also like

Ad
3 outdoor pools, pool umbrellas, pool loungers

Grand Velas Los Cabos - All Inclusive

Cabo San Lucas
  • Pool
  • Hot tub
  • All-inclusive
  • Spa
9.8 out of 10, Exceptional, 322 reviews
The price is £1,080
includes taxes & fees
7 Jul - 8 Jul
Grand Velas Los Cabos - All Inclusive
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Carretera Transpenisnsular Km 7.3, Cabo San Lucas, BCS, 23455

What's nearby

  • Cabo del Sol Golf - 10 min walk - 0.6 miles
  • Medano Beach - 7 min drive - 3.4 miles
  • Santa Maria Beach - 8 min drive - 4.3 miles
  • Chileno Beach - 10 min drive - 6.7 miles
  • Marina Del Rey - 13 min drive - 6.7 miles

Getting around

  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.) - 37 min drive

Restaurants

  • ‪Lobby Bar - ‬7 min drive
  • ‪La Cevichería - ‬7 min drive
  • ‪RosaNegra - ‬13 min walk
  • ‪El Eden Tequila Bar - ‬4 min walk
  • ‪Sunset Da Mona Lisa - ‬12 min drive

About this property

Vista Encantada Spa Resort & Residences

Luxury resort near Cabo del Sol Golf
Located close to Medano Beach and Santa Maria Beach, Vista Encantada Spa Resort & Residences provides an adjacent golf course, a poolside bar and a terrace. This resort is a great place to bask in the sun with a private beach and beach massages. Indulge in a massage, a manicure/pedicure and a body treatment at the on-site spa. Enjoy a meal at the two on-site restaurants. Fitness classes are offered at the gym; other things to do include volleyball and basketball. In addition to a shopping centre on-site and a firepit, guests can connect to free in-room WiFi.
Other perks include:
  • 2 outdoor pools and an indoor pool, with free cabanas, sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • Buffet breakfast (surcharge), 2 indoor tennis courts and a round-trip airport shuttle (surcharge)
  • A free beach club on-site, express check-out and express check-in
Room features
All guest rooms are individually furnished, and boast comforts, such as 24-hour room service and premium bedding, in addition to perks, such as pillow menus and laptop-friendly workspaces.
Other conveniences in all rooms include:
  • Designer toiletries, baths or showers and hairdryers
  • 50-inch plasma TVs with premium channels
  • Patios, separate sitting areas and separate dining areas

All-inclusive details

All-inclusive room rates at Vista Encantada Spa Resort & Residences are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Similar properties

6 outdoor pools, pool umbrellas, pool loungers

Pueblo Bonito Sunset Beach Golf & Spa Resort - All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
8.6 out of 10, Excellent, 2,029 reviews
The price is £238
includes taxes & fees
21 Jul - 22 Jul
Pueblo Bonito Sunset Beach Golf & Spa Resort - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: USD 38 for adults and USD 19 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 indoor tennis courts
  • 2 outdoor pools
  • Basketball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool (guest access)
  • Sauna
  • Shopping centre
  • Steam room
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room babysitting
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Indoor pool
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference centre (4,827 square foot of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Firepit
  • Free pool cabanas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch plasma TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Chef service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Hob
  • Kitchen
  • Microwave
  • Minibar
  • Refrigerator
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Electrical adapters
  • Fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Washer/dryer
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, key retrieval

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.19 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately USD 38 for adults and from USD 19 for children
  • Airport shuttle fee: USD 138 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Vista Encantada & Residences
Vista Encantada Spa Resort & Residences Resort
Vista Encantada Spa Resort & Residences Cabo San Lucas
Vista Encantada Spa Resort & Residences Resort Cabo San Lucas

Frequently asked questions

Does Vista Encantada Spa Resort & Residences have a pool?

Yes, this property has an indoor pool, 2 outdoor pools and a children's pool. Pool access is from 7:00 AM to 9:00 PM.

How much does it cost to stay at Vista Encantada Spa Resort & Residences?

As of 5 Jul 2025, prices found for a 1-night stay for 2 adults at Vista Encantada Spa Resort & Residences on 6 Jul 2025 start from £410.50, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Vista Encantada Spa Resort & Residences pet-friendly?

No, pets are not allowed at this property.

How much is parking at Vista Encantada Spa Resort & Residences?

Self-parking and valet parking are free at this property.

What time is check-in at Vista Encantada Spa Resort & Residences?

Check-in start time: 4:00 PM; check-in end time: midnight.

What time is check-out at Vista Encantada Spa Resort & Residences?

Checkout is at 10:00 AM. Late checkout is available for a fee (subject to availability).

Does Vista Encantada Spa Resort & Residences provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 138 per vehicle applies.

Are there all-inclusive benefits at Vista Encantada Spa Resort & Residences?

Some rate plans available at this resort are all-inclusive.

Where is Vista Encantada Spa Resort & Residences located?

Located in Cabo San Lucas, this beachfront resort is in the city centre and within 3 mi (5 km) of Cabo del Sol Golf and Medano Beach. Santa Maria Beach and Chileno Beach are also within 6 mi (10 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Vista Encantada Spa Resort & Residences Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 21 out of 31 reviews
Rating 8 - Good. 2 out of 31 reviews
Rating 6 - Okay. 5 out of 31 reviews
Rating 4 - Poor. 2 out of 31 reviews
Rating 2 - Terrible. 1 out of 31 reviews

9.6/10

Cleanliness

8.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Orlando

Liked: Cleanliness, amenities, property conditions & facilities
It was an amazing experience breath taking resort mia and staff were really helpful
Stayed 3 nights in Apr 2025

10/10 Excellent

Nitin Raj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this property is unique. It is on the outskirts of Cabo San Lucas. So, you will be away from the city crowd yet just 10 mins away from all clubs and restaurants. I loved the attention to detail provided by the staff. Top notch marks for cleanliness and professionalism exhibited by the staff. Very well maintained pool. A lot of food and drink options on site. The ocean view is fantastic. If price is not a barrier, then this property will be an experience to remember!
Stayed 3 nights in Mar 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it I will be going back next year!
Stayed 2 nights in Aug 2024

10/10 Excellent

Sherry L

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Very expensive food and drinks if you don’t do all inclusive … but it is good. Not sure worth the price if we stayed a week but Delicous food and very good food. We stayed one night when flight was cancelled
Stayed 1 night in Jul 2024

6/10 Okay

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
No restaurants are open yet. Only very ok room service
Stayed 3 nights in Jun 2020

10/10 Excellent

Rahul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Fabulous Stay at Vista Encantada Cabo Just back from an unforgettable five-day vacation at Vista Encantada Cabo, and I can't say enough about how incredible our experience was! From check-in to check-out, this hotel exceeded our expectations. Let’s start with the front desk team. Paul is an absolute gem! His warm welcome set the tone for our stay, and seeing him every day was a highlight. He even serenaded us one evening! Elder also stood out, consistently checking on us to ensure we were having a great time. When we encountered a minor hiccup, both Elder and Paul resolved it swiftly, showcasing their top-notch service. Alfonso, the bellhop, was always ready to lend a hand, making our stay even more enjoyable. The property layout is stunning, with breathtaking views from our huge balcony complete with a plunge pool. We wound down every evening in this serene spot. We opted for the all-inclusive package and truly got our money’s worth. The dining options were fantastic, with several restaurants at Marina Fiesta included. We ended up enjoying lunch at the marina every day, sampling delicious dishes. Breakfast at Mestizo was amazing, thanks to Kory, Luis, and Ivan, who made every morning special. The ambiance and amenities were perfect for our group, making it a comfortable getaway. As a fellow hotelier, I wholeheartedly recommend Vista Encantada Cabo. Our stay was magical, and we can’t wait to return!
Stayed 4 nights in Feb 2025

4/10 Poor

Erica

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Overall, I would not recommend this hotel. There are some positive aspects such as the rooftop pool and the gym which are both beautiful. The rooms seem like they were designed by a completely different company than the other facilities. Vista Encantada is right next to Hacienda Encantada which makes it very easy to use both facilities. Our room (two bedroom) was VERY spacious but that is the only positive on the room. The decorations are bizarre. There are knick knacks and fake flowers and strange artwork everywhere. I even tried to put some of the knick knacks away to help with the vibe but the vases of fake flowers which are on almost every surface (coffee tables, bathroom counters, bedside tables) are literally glued to the counter so they cannot be removed. There was a single prescription pill left on the floor of my 2 year old sons room, which after googling determined it was a prescription sleeping pill. I was horrified that this was missed as he could have easily discovered this and put it in his mouth. After bring this to the attention of the front desk there was very little acknowledgement of this and just a simple "sorry for that". Lastly, one of the bedrooms smelled SO strongly of onions and peppers being cooked that it seemed like the restaurant kitchen was literally venting the stove into the room. After bringing this to the attention of the hotel, they just sprayed an insane amount of air freshener to cover it which got rid of the smell but was almost worse.

6/10 Okay

Arsenio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Jeffrey A

Stayed 1 night in Jul 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Leydi Laura Ford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cada año vicito este hotel ,esta vez estube en Vista encantada mi experiencia fue unica.Desde que llegamos hasta que nos fuimos .Las personas son muy amables y te hacen sentir como en casa ,la comida super y con mucha variedad,El dasayuno en las Maria's lo mejor .Los restaurantes super. Tuve la oportunidad de ir al SPA es unico nunca he visto otro igual. Yo fui en plan familiar y es muy seguro.
Stayed 4 nights in Jun 2023

4/10 Poor

Melissa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jun 2023

10/10 Excellent

Weidong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Ronald

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2022

8/10 Good

roberto carlos

Stayed 4 nights in Jun 2022

10/10 Excellent

Nicole Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our family’s first time in Cabo and we’re thrilled that we chose this resort. It was beautiful, secure, and incredibly friendly. As a single mom traveling with my three kids, we felt so cared for and safe. Raul, Trinidad, Paul, Cynthia, and Alejandra were amazing! We will definitely be back. I miss the rooftop pool so much already!
Stayed 4 nights in Mar 2022

10/10 Excellent

Douglas LeRoy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to cabo for my Bachelorette and had 9 other girls with me, so i booked the 4 bedroom penthouse. Best decision i made hands down. The penthouse was everything that we asked for and more. We never felt squished or anything. Each room had their own bathroom with 2 sinks. Also, another guest bathroom next to the kitchen. We had 2 balconies, one of them was huge and had a plunge pool/jacuzzi and bbq grill. Also, the staff was amazing, they did so much and beyond what we asked for if we needed anything. They have a covid test area as well, so it was very convenient and very quick to do if you need it to fly back home. Their rooftop breakfast buffet was very delicious and where it was located had breathtaking views at every turn you look out. The resort sat kind of on a cliff, so we had views of the ocean on both sides and in front was the view of a cliff with a light house and a small beautifully architectured church. The infiniti pool was very nice. Had the best view as well. I will definitely come back here. You have gained a loyal costumer. Highly recommend
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Room was beautiful and had a beautiful view
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Breathtaking views and great gardens/pools/restaurants. Cons: Front Desk/Concierge service via phone is very very slow. Hardly anyone answers and if they do, it takes them a long time too. May be they're short staffed, but it was frustrating at times.
Stayed 4 nights in Jun 2021

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
There racist
Stayed 4 nights in Jun 2021

6/10 Okay

Jessica

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Better to spend your time elsewhere

This place was a massive disappointment. The reception service ruined things for us and our room was directly under the lobby. Starting at 6am, chairs were loudly moved across wood floors for an hour. It was pretty clean. Waitstaff were generally great. BUT, from the airport to our departure we often had to deal with reception staff who didn't seem to have a clue and didn't make any effort to streamline the check-in process or help us with activities we had planned. First, we booked the airport shuttle with them and we had to wait about 40 minutes after our flight for the shuttle with our baggage in the extreme heat. Then the check in process took two hours. They tried telling us we owed the entire amount we'd prepaid for our stay and wanted receipts. This gave me no confidence in them off the bat. First, they sent us to the timeshare line. Side note, staff would often try and solicit us for said timeshare during our stay. VERY annoying. We bought a tour through them before our arrival (which, great decision because the concierge was either never there or there was a huge line). I emailed about this tour in advance because they had no confirmation number. Took 40 minutes of sitting at reception to work that out. We bought the all inclusive and no one told us in advance that we'd need reservations for dinner at most of the restaurants, which were pretty much buffet only the entire time and not quality. We didn't get welcome package or many other details that had been promised.
Stayed 5 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2021

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

Beautiful private pool with a view — we saw whales from our patio. The landscaping, grounds, and overall atmosphere is well appointed and quiet to create the restful environment we hoped for. Great food in each of the restaurants. Very attentive and friendly staff to help you book excursions. We hope to be back and bring family.
Stayed 4 nights in Dec 2020

10/10 Excellent

ElenaS, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there for 5 days 4 nights over thanksgiving, it was a wonderful stay. The hotel has beautiful view of the hills and ocean! The rooftop pool is amazing! The staff was friendly and very helpful especially our personal butler Omar! Definitely recommend this hotel to my friends!
Stayed 4 nights in Nov 2020