- Disliked: Cleanliness, property conditions & facilities, room comfort
Chaotic, Confusion at check-in
When i checked in the counter person told me i need to tell them which suite/room number i have booked. There's no suite/room no. was assigned when i received the confirmation. I have to call hotels.com customer service at the counter and the customer service told me to wait for the host to contact me. It's a family trip with 2 small kids. We have waited around 20 minutes until the person with a key show up.... It's purely not organized. I should stay in a proper hotel next time.