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Sheraton Centre Toronto Hotel

Photo gallery for Sheraton Centre Toronto Hotel

Primary image
Indoor pool, outdoor pool, pool loungers
Terrace/patio
Down duvets, pillow-top beds, in-room safe, desk
Down duvets, pillow-top beds, in-room safe, desk

Overview of Sheraton Centre Toronto Hotel

Sheraton Centre Toronto Hotel

4.0 star property

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Pet-friendly
  • Laundry
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest stays
  • Sheets and towels washed at 60°C
Map
123 Queen St W, Toronto, ON, M5H2M9

Explore the area

  • Popular LocationNathan Phillips Square2 min walk
  • Popular LocationToronto Eaton Centre7 min walk
  • Popular LocationEd Mirvish Theatre10 min walk
  • AirportToronto, ON (YYZ-Pearson Intl.)28 min drive

Choose dates to view prices

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

  • 490 sq ft
  • Studio
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Non Smoking

Junior Suite, Non Smoking

  • 365 sq ft
  • Studio
  • City view
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking, Garden View

Room, 1 King Bed, Non Smoking, Garden View

  • 365 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

  • 490 sq ft
  • Studio
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking

Club Room, 1 King Bed, Non Smoking

  • 300 sq ft
  • Studio
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

Club Suite, 1 Bedroom, Non Smoking

  • 490 sq ft
  • Studio
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Room, 1 Queen Bed, Non Smoking

Club Room, 1 Queen Bed, Non Smoking

  • 300 sq ft
  • Studio
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Club Room, 2 Queen Beds, Non Smoking

Club Room, 2 Queen Beds, Non Smoking

  • 300 sq ft
  • Studio
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

  • 280 sq ft
  • Studio
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Garden View

Room, 2 Queen Beds, Non Smoking, Garden View

  • 365 sq ft
  • Studio
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Pool View

Room, 1 King Bed, Non Smoking, Pool View

  • 365 sq ft
  • Studio
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, View (Nathan Phillips Square View)

Room, 2 Queen Beds, Non Smoking, View (Nathan Phillips Square View)

  • 325 sq ft
  • Studio
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, View (Nathan Phillips Square View)

Room, 1 King Bed, Non Smoking, View (Nathan Phillips Square View)

  • 325 sq ft
  • Studio
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Deluxe Room, 1 King Bed, Non Smoking, City View

  • 300 sq ft
  • Studio
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

  • 300 sq ft
  • Studio
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

  • 300 sq ft
  • Studio
  • City view
  • Sleeps 2
  • 1 King Bed

About this area

Toronto

Located in Downtown Toronto neighbourhood, Sheraton Centre Toronto Hotel is connected to a shopping centre. Ed Mirvish Theatre and Royal Ontario Museum are cultural highlights, and some of the area's notable landmarks include Nathan Phillips Square and CN Tower. Enjoy an event or a match at Scotiabank Arena, and consider making time for Ripley's Aquarium of Canada—a top attraction that's not to be missed. Spend some time exploring the area's activities, including outlet shopping and golfing.
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Map

What's nearby

  • Nathan Phillips Square - 2 min walk
  • Toronto Eaton Centre - 7 min walk
  • Yonge-Dundas Square - 9 min walk
  • Ed Mirvish Theatre - 10 min walk
  • Hockey Hall of Fame - 12 min walk

Getting around

  • Queen St West at York St Stop - 1 min walk
  • Union Station - 10 min walk
  • Toronto, ON (YYZ-Pearson Intl.) - 28 min drive

Restaurants

  • The Keg - 2 min walk
  • Assembly Chef's Hall - 3 min walk
  • Ruth's Chris Steak House - 3 min walk
  • Starbucks - 4 min walk
  • Nota Bene - 4 min walk

About this property

Sheraton Centre Toronto Hotel

4-star eco-friendly aparthotel connected to a shopping centre in Downtown Toronto
This smoke-free aparthotel features an indoor pool, an outdoor pool and a restaurant. WiFi in public areas is free. Additionally, a 24-hour fitness centre, a snack bar/deli and a sauna are on-site. Each apartment offers comforts like a pillowtop bed and a down comforter, plus free wired Internet and a TV with cable channels. Added amenities include an iPod dock, room service and a coffee/tea maker. Housekeeping is available on request.
Sheraton Centre Toronto Hotel offers 1372 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature down comforters. Televisions come with cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on request.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Key Eco-Rating Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Languages spoken

English, Filipino, French, Portuguese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Pool/Spa

  • Outdoor Pool
  • Indoor pool
  • Sunloungers
  • Sauna

Internet

  • Free Wi-Fi, with a speed of 25+ Mbps

Parking and transport

  • Secured covered valet parking on site (CAD 60 per day; includes in/out privileges)
  • Limited on-site parking
  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Off-site parking available (CAD 26 per day)
  • Car recommended

Family friendly

  • Children stay free
  • Free cot/infant bed

Restaurants on site

  • Dual Citizen

Food and drink

  • Fridge (mini)
  • Coffee/tea maker

Dining

  • Full breakfast available for a fee daily 6:30 AM–10:30 AM: CAD 5-30 for adults and CAD 5-30 for children
  • 1 restaurant and 1 coffee shop/cafe
  • Snack bar/deli
  • Couples dining
  • Room service available

Bedrooms

  • Down duvet
  • Bed sheets provided
  • Pillow-top mattress
  • Rollaway/extra beds: CAD 30.0 per night

Bathrooms

  • Combined shower/bath
  • Eco-friendly toiletries
  • Hairdryer
  • Towels provided
  • Free toiletries

Entertainment

  • 55-inch TV with cable service
  • iPod docking station
  • Pay films
  • TV in a common area

Outdoor areas

  • Terrace
  • Garden

Laundry

  • Dry cleaning/laundry service

Work spaces

  • 60 meeting rooms
  • Business centre
  • Computer station
  • Desk
  • Conference space (5383 square feet)

Climate control

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Pets stay free
  • 2 per room
  • Welcoming dogs only

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Lift
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height worktop and sink
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Roll-in shower
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Wheelchair accessible
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Multilingual staff
  • Housekeeping (on request)
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Safe at front desk
  • Laptop-compatible safe

Location highlights

  • Connected to a shopping centre
  • Near a metro station
  • Near a train station
  • In the business district
  • In the city centre
  • Near a health or beauty spa
  • Near a hospital
  • Near outlet shopping

Things to do

  • 24-hour fitness centre
  • Bike rentals nearby
  • Golf nearby

Safety features

  • Carbon monoxide detector
  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector
  • Window guards

General

  • 1372 rooms
  • 43 floors
  • Composting
  • Eco-friendly cleaning products provided
  • LED light bulbs

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Policies

Check-in

Check-in from 3 PM - 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities or services will be unavailable from October 7 2021 to June 29 2022 (dates subject to change):
  • Swimming pool
The property will be renovating from 2 September 2021 to 31 July 2022 (completion date subject to change). The following areas are affected:
  • Exterior
  • Lobby
During renovations, the aparthotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 per room
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for CAD 30.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between CAD 5 and CAD 30 for adults, and CAD 5 and CAD 30 for children (approximately)
  • Valet parking fee: CAD 60 per day (in/out privileges)
  • Nearby parking fee: CAD 26 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CAD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
A car is recommended for transport to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hotel Sheraton Toronto Centre
Hotel Toronto Centre
Sheraton Centre Toronto
Sheraton Centre Toronto Hotel
Sheraton Hotel Toronto Centre
Sheraton Toronto Centre
Sheraton Toronto Centre Hotel
Toronto Centre Hotel
Toronto Centre Sheraton
Sheraton Hotel Downtown Toronto
Sheraton Toronto Downtown
Sheridan Hotel Toronto
Toronto Sheraton
Sheraton Toronto Toronto
Sheraton Centre Toronto Hotel Toronto
Sheraton Centre Toronto Hotel Aparthotel
Sheraton Centre Toronto Hotel Aparthotel Toronto

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 727 out of 1259 reviews
5 - Excellent 58%
Rating 4 - Good. 361 out of 1259 reviews
4 - Good 29%
Rating 3 - Okay. 90 out of 1259 reviews
3 - Okay 7%
Rating 2 - Poor. 41 out of 1259 reviews
2 - Poor 3%
Rating 1 - Terrible. 40 out of 1259 reviews
1 - Terrible 3%

4.5/5

Cleanliness

4.5/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

3.9/5

Eco-friendliness
Write a review

4/5 Good

Travelled with family
Liked: Cleanliness, property conditions & facilities
Lots of places were within walking distance from the hotel, which was great. Some of our towels and bedsheets were a bit stained.
Stayed 1 night in Jun 2022

5/5 Excellent

Travelled with group
Liked: Cleanliness, property conditions & facilities
Ideal location for going to the ballet.
Stayed 1 night in Jun 2022

4/5 Good

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location in the heart of town. We were able to walk to theater, can tower, and harbor front. Getting in and out of hotel as far as driving was a mess but to be expected downtown.
Stayed 2 nights in Jun 2022

5/5 Excellent

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The attentive staff is what really makes this hotel stand out. From the valet parking to the staff at check-in to the room service, they were so very helpful and friendly. The room was well-appointed and roomy, which I expect from the Sheraton, but the staff were a delight.
Stayed 1 night in Jun 2022

4/5 Good

Travelled with partner
Liked: Cleanliness
Pool closed bar has TVs but nothing on them no handles for safety in showers
Stayed 4 nights in Jun 2022

1/5 Terrible

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
No customer service or relations.
Stayed 1 night in Jun 2022

5/5 Excellent

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Employees are kind and professional
Stayed 1 night in Jun 2022

3/5 Okay

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Great clean rooms. Excellent location.
Stayed 1 night in Jun 2022

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Arrived early and were really tired after a 6 hour red eye flight with our exhausted 6 year old daughter. They graciously allowed us to check in early at 8am without charging us extra. Greatly appreciated the kindness and compassion.
Stayed 2 nights in Jun 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Renovations are nearing completion. The new lobby and restaurants are great
Stayed 2 nights in Jun 2022