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"Miss advertising of the room which we were very unhappy about as this was for our wedding day and wedding night. It took looking at 3 rooms and none were the one we booked. Good breakfast with very pleasant staff looking after us. Window cleaner cleaning the windows at 7.30am. Tv turned itself on in the middle of the night. Room wasn’t cleaned in the 3 nights we were there. We did take the bin to be emptied and asked for more tea/coffee which they went and got us and very friendly. Would I stay again or recommend this hotel NO I wouldn’t "

"Beautiful Holiday Inn at Southend-on-Sea. IHG offering excellent service as usual."

"Great stay"

"Always sparkling with cheery helpful Staff. Andra is exceptional."

"Great service "

"we had a suite room and it was beautiful with amazing views, the only thing to let it down was the pillows they was so big and hard we didn't sleep, spa was nice we did the mud treatment and that was very fun, it is very dated and needs some new paint work in the spa but apart from that is was lovely. "

"Quirky and incredibly well designed hotel! It can’t be easy remodeling a +500 year old hotel. Location was perfect! Downtown Colchester, walkable to shops and restaurants. Modern amenities, fabulous decor, great location and incredible customer service! I really enjoyed staying in the historic hotel."

"Check in was with an ipad and wanted me to pay again. i had to go in and get help. the first room was ok. beds and pillows comfy. but got up to get ready for my brothers funeral to find no hot water for a shower and breakfast was a microwaved sandwich - which we refused. we went elsewhere for breakfast at a local cafe. we went back to the hotel to move rooms - still no hot water. We were told by a young lady that she could do nothing about the hot water. i washed my hair with cold water and went to the funeral. we got back to the second room and was told that the water was fixed. i did get a hot shower that night. i will not be going back to this hotel. "

"nothing"