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"I had completed the online check-in process the previous evening, and my booking had been confirmed. This stay was not a routine reservation; it was carefully planned to celebrate my husband’s birthday, for which he had travelled from London. Being informed of the cancellation less than one hour before our arrival is completely unacceptable and has caused significant disruption. The manner in which this situation has been handled strikes me as highly unprofessional. A cancellation at such short notice, despite prior confirmation and completed check-in, suggests a serious failure in your booking management. It is difficult not to conclude that the hotel may have overbooked and attempted to justify this with an inadequate explanation."

"Greeted by very friendly staff. Found my room first thing I noticed was door of my room could do with painting..lots of marks and it looked v tired. Room was bright, curtain needed attaching. Looked clean, nice size comfy bed. Bathroom clean and the shower was great. Not to keen on free toiletries smell of them wasn't the nicest I have smelt. Breakfast I paid for separately on the day but was v busy so I was asked if I could return in 30 mins. This wasn't a problem for me and was accommodated when I returned. Breakfast was v nice and a great choice to choose from. My only suggestion would be to paint areas and replace carpets as v tired and dated..especially were the Bathroom and carpet join. If the little things where addressed it would make a big difference. Windows needed cleaning!"

"Everything was in excellent condition and the staff were helpful and friendly would definitely go again"

"Gorgeous old hotel in a fabulous location, central Shrewsbury. Parking only £5 per day. Comfy bed, great shower. Rooms a little tired but would definitely stay at The Lion again!"

"Lovely place to stay staff very friendly and food was delicious room basic but very nice just what we needed for a few days away will definitely return"

"Excellent service"

"Could be more access friendly. Doors were a challenge if you have crutches or wheelchair. However, staff were very accommodating. The stay exceeded our expectations, we shall return."

"Great visit as usual! Lilly be back again soon "

"No real complaints to be made, the venue was everything promoted on its website."